Blog
Oleksii Konakhovych, CTO, Jun 20, 2025
Proactive Support Strategies for ServiceNow Apps
Transform your ServiceNow support from reactive firefighting to proactive excellence. Learn five key strategies- performance monitoring, customization audits, automated testing, user feedback, and team training that keep your platform stable, scalable, and trusted.
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Kostya Bazanov, Managing Director, Jun 17, 2025
Building a Use Case from Scratch for Agentic AI in ServiceNow: Insights from the Frontlines
Earlier this week, I had the privilege of hosting a pivotal webinar in our run-up to the highly anticipated AI Hackathon, “Germany vs Netherlands: Mastering Agentic AI".
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Oleksii Konakhovych, CTO, Jun 17, 2025
How to Empower Business Users with Creator Studio
Creator Studio was made for developers of any tech skill as it offers an intuitive toolkit for creating query-based apps. It removes traditional barriers to application development, allowing business process experts to implement ServiceNow business process solutions.
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Oleksii Konakhovych, CTO, Jun 12, 2025
Best Practices for Supporting Enterprise ServiceNow Environments
Learn more about ServiceNow support best practices include a clear job model, regular maintenance, thorough documentation, productive analytics, and upgrade readiness.
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Oleksii Konakhovych, CTO, Jun 02, 2025
Low-Code/No-Code Development on ServiceNow
Successful implementation begins with defining change management and communication strategies. And low-code development by ServiceNow will help you with this.
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Kostya Bazanov, Managing Director, May 21, 2025
ServiceNow Build Partner Program & AI Agent Strategy: Recap of the Knowledge 2025 Conference Panel
The recent ServiceNow Knowledge Conference highlighted a major strategic shift in how the company is engaging with its developer and partner ecosystem through the Build Partner Program and its AI agent-driven platform vision.
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Slava Trotsenko, CEO, May 09, 2025
Key AI Trends Transforming the ServiceNow Platform
Key AI Trends Transforming the ServiceNow Platform The necessity for ServiceNow digital workflow solutions isn’t just an assumption but an actual need. According to recent research, 90% of IT executives have business processes that would be improved by agentic AI. Taking this into account, we are going to explore some of the key trends in […]
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Slava Trotsenko, CEO, May 06, 2025
Next-Gen ServiceNow Workflows: The Role of AI in Automation
ServiceNow Predictive Intelligence integration is a great step forward for every enterprise, especially those who strive for automation of workflows within different departments. ServiceNow Virtual Agent and chatbot development is a next generation of AI solutions compared to generative AI.
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Slava Trotsenko, CEO, May 03, 2025
Integrating Agentic AI into Your ServiceNow Ecosystem: A Practical Guide
The capabilities of Agentic AI fascinate everyone who consider efficient ServiceNow AI & automation in apps. It's predicting, decision-making, and performance capabilities can easily automation numerous processes, that’s why it’s predicted to resolve around 80% of common customer service issues.
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Slava Trotsenko, CEO, Apr 29, 2025
Harnessing Agentic AI for Enterprise Automation with ServiceNow
Recently, the CEO of Amazon, Any Jassy, has said that there’s no evidence of the reducing demand for AI. Indeed, all the capabilities of AI haven’t been explored yet, so in the future businesses across industries will heavily rely on AI to enhance different processes.
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