Elevate Your Business with Teiva’s
Generative AI & ServiceNow Expertise
At the intersection of advanced Generative AI and ServiceNow’s powerful
platform, Teiva crafts bespoke solutions that propel your business
towards unprecedented efficiency and growth. Step into a world where
innovative AI meets operational excellence.
Redefining Business Solutions with Generative AI and ServiceNow
At Teiva, we’re not just software developers; we’re innovators at the forefront of the Generative AI revolution. Our expertise in ServiceNow, combined with cutting-edge AI technology, enables us to tailor solutions that transform your business processes, enhance customer experiences, and accelerate growth. We understand the challenges and opportunities unique to your industry. Our team of experts works closely with you to leverage the full potential of Generative AI within the ServiceNow ecosystem, ensuring solutions that are not only technologically advanced but also deeply aligned with your business objectives.
Download presentation
Understanding Your Business Needs: Tailored AI Solutions for ServiceNow Users
In today’s fast-paced business environment, innovation leaders and decision-makers face unique challenges in harnessing technology for competitive advantage. At Teiva, we recognize that each business has distinct needs, especially when it comes to implementing AI within the ServiceNow platform. Whether it’s streamlining operations, enhancing customer experiences, or pioneering new products and services, our Generative AI solutions are designed to align with your strategic goals. We specialize in identifying areas within your ServiceNow ecosystem where AI can drive significant improvements, automate complex processes, and unlock new opportunities for growth and innovation.
Here are some of the Common Problems We Face and
how We Can Solve Them
Automate more workflows
Tickets classification, summarization, Root Cause Analysis
Incident resolution suggestions, solution success
Business workflows quality control tracking
Boost customer experience
Tailored chatbots and AI Agents
Customer support ticket analysis and tracking
Customer satisfaction prediction and recommendations
Supercharge data and analytics
Extraction of hidden data from tickets and documents at scale
“Talk to you data” using AI chat bot
AI Agents to track data quality, events and data
Reduce operational risks
Internal risk assessment AI
Third party, supply changing risk assessment AI
Compliance and regulatory documents extraction
Teiva Team will provide the best solution for you
Why Choose Teiva: Our Unique Edge in Generative AI
and ServiceNow
Benefit from Teiva’s deep knowledge and experience in integrating
Generative AI with ServiceNow.
Customized AI Solutions:
We develop crafted, AI-driven solutions that optimize business operations and address enterprise inefficiencies. By leveraging in-depth knowledge of corporate pain points, our approach rapidly delivers value, streamlines service management, and enhances data quality, thereby improving operational reliability and elevating employee engagement.
Advanced Technology Utilization:
We apply advanced AI technology and ML techniques on enhancing corporate and business processes. Utilizing ServiceNow's Large Language Models for workflow optimization and integrating:
ServiceNow LLM
Teiva Systems applies ServiceNow LLM to automate and improve service management and operations incl. customer support, field service management, event management. ServiceNow Now Assist offers GenAI capabilities like summarisation, categorisation, content and code generation.
OpenAI
Teiva Systems, leveraging OpenAI, offers: Advanced text generation for content creation. Efficient data processing with AI-driven analysis. Custom chatbot solutions for interactive customer support. AI-enhanced business process automation. Innovative product development using OpenAI’s latest models.
IBM Watson
Teiva Systems, with IBM Watson, offers: Custom AI chatbots for enhanced customer interaction. Big data analytics for strategic insights. AI-driven process automation for efficiency. NLP for valuable customer feedback analysis. Predictive analytics for informed decision-making. NLP for valuable customer feedback analysis. Predictive analytics for informed decision-making.
Microsoft Azure AI
Teiva Systems, utilizing Microsoft Azure, offers: Cloud-based data analytics and storage solutions. AI and machine learning implementations for business insights. Secure cloud infrastructure for scalable IT operations. IoT and edge computing services for real-time data processing. Customized Azure-based software development.
Google AI
Teiva Systems, leveraging Google AI and Cloud AI, offers: Advanced machine learning solutions for data analysis. AI-driven customer insights and personalization. Efficient cloud computing and scalable infrastructure. Robust AI security and compliance measures. Innovative AI applicati
Hugging Face
Teiva Systems, leveraging Hugging Face AI, offers: Access to a vast range of pre-trained AI models for diverse applications. Custom model training and fine-tuning for specific business needs. Natural language processing tools for enhanced text analysis. State-of-the-art machine learning model deployment. Collaborative AI development with Hugging Face’s active community.
AWS AI
Teiva Systems, utilising Amazon Web Services (AWS) AI, offers: Custom AI and ML model development for predictive analytics. Scalable cloud services for AI-powered applications. Real-time data processing and analysis solutions. Enhanced voice and image recognition capabilities. AI-driven automation for operational efficiency.
Anthropic
Teiva Systems, using Anthropic AI, offers: Tailored Claude-2.1 AI models for nuanced text generation. Large context window analysis for in-depth data insights. Ethical AI solutions ensuring user-friendly interfaces. Customizable AI applications for diverse industry needs. Enhanced decision-making tools using advanced AI analytics.
Enterprise, we deliver robust, AI-driven solutions. We also build private corporate LLMs, ensuring data privacy and customization, to meet specific business and legal compliance needs. Our value proposition goes beyond GenAI and includes Machine learning frameworks (Classification, Similarity, Clustering, Regression), Natural language processing, Ingtellegent search and automation, and process optimization incl. process mining and predictive forecasting & analytics.
Teiva Systems applies ServiceNow LLM to automate and improve service management and operations incl. customer support, field service management, event management. ServiceNow Now Assist offers GenAI capabilities like summarisation, categorisation, content and code generation.
Teiva Systems, leveraging OpenAI, offers: Advanced text generation for content creation. Efficient data processing with AI-driven analysis. Custom chatbot solutions for interactive customer support. AI-enhanced business process automation. Innovative product development using OpenAI’s latest models.
Teiva Systems, with IBM Watson, offers: Custom AI chatbots for enhanced customer interaction. Big data analytics for strategic insights. AI-driven process automation for efficiency. NLP for valuable customer feedback analysis. Predictive analytics for informed decision-making. NLP for valuable customer feedback analysis. Predictive analytics for informed decision-making.
Teiva Systems, utilizing Microsoft Azure, offers: Cloud-based data analytics and storage solutions. AI and machine learning implementations for business insights. Secure cloud infrastructure for scalable IT operations. IoT and edge computing services for real-time data processing. Customized Azure-based software development.
Teiva Systems, leveraging Google AI and Cloud AI, offers: Advanced machine learning solutions for data analysis. AI-driven customer insights and personalization. Efficient cloud computing and scalable infrastructure. Robust AI security and compliance measures. Innovative AI applicati
Teiva Systems, leveraging Hugging Face AI, offers: Access to a vast range of pre-trained AI models for diverse applications. Custom model training and fine-tuning for specific business needs. Natural language processing tools for enhanced text analysis. State-of-the-art machine learning model deployment. Collaborative AI development with Hugging Face’s active community.
Teiva Systems, utilising Amazon Web Services (AWS) AI, offers: Custom AI and ML model development for predictive analytics. Scalable cloud services for AI-powered applications. Real-time data processing and analysis solutions. Enhanced voice and image recognition capabilities. AI-driven automation for operational efficiency.
Teiva Systems, using Anthropic AI, offers: Tailored Claude-2.1 AI models for nuanced text generation. Large context window analysis for in-depth data insights. Ethical AI solutions ensuring user-friendly interfaces. Customizable AI applications for diverse industry needs. Enhanced decision-making tools using advanced AI analytics.
Proven track record / Success cases
Our solutions address operational and service management related challenges related to analysis of high amount of structured and unstructered data and automation of high volume of activities. The solutions include:
Workflow Management:
AI Assistant that accelerate and streamline Service Management (ITSM) Workflows in ServiceNow
Incident Management
Quickly analyzes and summarizes incidents, providing root cause analyses and preventive recommendations.
Can handle increasing volumes of incidents, adapting to diverse IT environments.
- Mean Time to Resolve (MTTR) reduction by up to 20-30%.
- First Contact Resolution Rate increases due to more efficient initial analysis.
- Incident Response Time improves and contributes to faster change management.
Change Request
Assesses change requests for validity and completeness, ensuring IT infrastructure integrity.
Scales to accommodate varying sizes and complexities of change requests.
- Change Success Rate increases by up to 10-20%.
- Reduction of Emergency Changes due to better initial scrutiny and planning.
- Change Implementation time reduces due to effective change assessment and approval.
User Inquiry and Incident Clarification
Identifies gaps in incident reports, asking users for specific additional information.
Analyses a wide range of incident types and user queries considering user context.
- Average Resolution Time decreases by 10-20%.
- User Satisfaction Score increases by more efficient communication processes.
- SLA Compliance Rate improves, as more precise information leads to quicker resolutions.
Automatic Knowledge Article Creation
Transforms incident resolutions into structured knowledge articles, enhancing the organization’s knowledge base.
Handles an increasing volume of incidents and diversifying resolution methods.
- Time to Publish Knowledge Articles reduces by about 20-30% with a streamlined the process from incident resolution to knowledge sharing.
- More accurate and useful content, indirectly supports SLA attainment in incident resolution.
Quickly analyzes and summarizes incidents, providing root cause analyses and preventive recommendations.
Can handle increasing volumes of incidents, adapting to diverse IT environments.
- Mean Time to Resolve (MTTR) reduction by up to 20-30%.
- First Contact Resolution Rate increases due to more efficient initial analysis.
- Incident Response Time improves and contributes to faster change management.
Assesses change requests for validity and completeness, ensuring IT infrastructure integrity.
Scales to accommodate varying sizes and complexities of change requests.
- Change Success Rate increases by up to 10-20%.
- Reduction of Emergency Changes due to better initial scrutiny and planning.
- Change Implementation time reduces due to effective change assessment and approval.
Identifies gaps in incident reports, asking users for specific additional information.
Analyses a wide range of incident types and user queries considering user context.
- Average Resolution Time decreases by 10-20%.
- User Satisfaction Score increases by more efficient communication processes.
- SLA Compliance Rate improves, as more precise information leads to quicker resolutions.
Transforms incident resolutions into structured knowledge articles, enhancing the organization’s knowledge base.
Handles an increasing volume of incidents and diversifying resolution methods.
- Time to Publish Knowledge Articles reduces by about 20-30% with a streamlined the process from incident resolution to knowledge sharing.
- More accurate and useful content, indirectly supports SLA attainment in incident resolution.
HR Management:
AI-based discovery of employee perception and addresses risk and issues with company brand and compliance – Aniline
Aniline, a ServiceNow-based solution, transforms employee analytics using AI and NLP to analyze sentiments from social reviews. It seamlessly integrates with ESG Management, providing insights into areas like integrity and leadership, aiding organizations in informed decision-making for ESG performance.
ESG
Addressing challenges with emission monitoring and remediation leveraging IoT data stream and AI-EmissionBox
EmissionBox, enabled by ServiceNow, offers efficient emissions management and ESG reporting. It automates decarbonization, consolidates emissions data, and integrates advanced sensors for methane leak detection, supporting cost-effective environmental compliance and sustainability.
Strategic Business Alignment:
Our goal is to enhance employee and customer productivity and efficiency through conversation and proactive experiences supported by AI and ML. We achive that through outcome oriented approach for providing right value at the right time and involvement of domain experts and industry specialists to build solutions that really matter to your users. We deliver these solutions using Low-Code / No-Code tools and short iterations for faster results to reduce risks and increase adoption.
Explore Our Methodology: A Comprehensive Journey Through Our Workflow Process
Kick-off
During the Kick-off phase, we’ll guide you through a Free Consultation to understand your goals, followed by an immersive Workshop where ideas take shape. The Pilot phase serves as the initial flight test, ensuring your vision aligns seamlessly with our strategy.
Implementation
We will design the solution using the right tools, models and data to solve your business need.
We will integrate any required data sources, apply ML and LLM models that fit the task and seamlessly integrate it all in one cohesive solution.
If you are building an app, we will get it certified.
Support & Growth
We will be with you all the way, we will make sure that you can operate and grow the solution, support where you need us and work with your to solve more challenges, because once you realize what modern AI can do, you will see many more opportunities.
The right tools for the job
We are experts in crafting solutions that solve problems. And we use the right tool for the job.
You know more than anyone that your business cannot wait to improve, and with the speed AI tools are evolving, it is almost impossible to have one tools that fits all needs.
We will take the best the market has to offer and combine them in secure, scaleable and maintainable way.
Talk with Our Experts
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Alexey Klimenko
Co-Founder & CEO at Teiva Systems USA
Alexey, a tech entrepreneur for 20 years, applies passion for AI, IoT, and automation. Since 2007, a ServiceNow Architect, excelling in Java, .Net, cloud solutions, MDM. Drives innovation, delivering massive value.
Blog
Implementing Generative AI in Service Management: Insights and Strategies
Read the full story
ServiceNow generative AI enhances productivity, streamlines workflows, and creates exceptional customer experiences
Read the full story
How will AI enhance the efficiency and effectiveness of corporate processes and services
Read the full story
Is Automation Inducing Laziness? Unexpected Consequences of AI support in the Workplace! 🤔
Read the full story
Boost Your Service Desk with Generative AI: Here's How!
Read the full story
ServiceNow Introduces Now Assist for Virtual Agent: Revolutionizing Self-Service with Generative AI
Read the full story