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Slava Trotsenko, CEO, Jul 20, 2026

Your ServiceNow Reports Just Got 2x Faster and You Didn’t Do Anything

Your ServiceNow Reports Just Got 2x Faster and You Didn’t Do Anything Why RaptorDB may be the most valuable Australia release upgrade nobody is talking about Every headline in the ServiceNow Australia release seems to ask for something: a decision, a budget, an owner, a rollout plan. Then RaptorDB arrived. No launch theatre. No new […]

Kostya Bazanov, Managing Director, Jul 13, 2026

Which ServiceNow AI Agent Should You Deploy First?

Which ServiceNow AI Agent Should You Deploy First? A Practical Guide for Enterprise Leaders in 2026 “The first AI agent you deploy matters less than the first business outcome it delivers.” Every executive asks the same question after seeing ServiceNow’s latest AI innovations: “Which AI Agent should we deploy first?” It is a reasonable question […]

Kostya Bazanov, Managing Director, Jul 10, 2026

AI SDLC Governance: Why Vibe Coding on ServiceNow Needs More Than Speed

AI SDLC Governance: Why Vibe Coding on ServiceNow Needs More Than Speed AI-assisted software delivery has entered a new phase. The question is no longer whether AI can write code. It can. The better question is whether an enterprise can govern the code AI produces – especially when that code is created for a platform […]

Oleksii Konakhovych, CTO, Jul 08, 2026

AI Control Tower: The Missing Layer Between AI Innovation and Enterprise Governance

The why-now case for AI governance is covered in our companion post. This is the implementation guide: what a working AI Control Tower looks like, the five capabilities it needs, the five-stage maturity model, and exactly how ServiceNow delivers each layer.

Slava Trotsenko, CEO, Jul 06, 2026

Build Agent vs. Traditional ServiceNow Development: When to Use Each

ServiceNow Build Agent is moving from limited preview toward mainstream adoption. It changes the development loop — but it does not change what good ServiceNow development looks like. Here is an honest comparison: what Build Agent actually does, where it genuinely saves time, where traditional development still wins, and what governance you need before any AI-generated code reaches production.

Slava Trotsenko, CEO, Jul 02, 2026

Securing Enterprise AI Agents: Identity, Permissions, Guardrails, and Auditability

An AI agent that can act is an operational identity inside your enterprise. It needs a name, an owner, a defined scope, and a full evidence trail — not just a prompt that asks it nicely to behave. Here is the four-pillar security framework, and exactly how ServiceNow implements each pillar.

Oleksii Konakhovych, CTO, Jun 30, 2026

How to Calculate ROI for ServiceNow AI Agents: A CIO’s Operational Framework for 2026

Your CFO wants to know what it costs and when it pays back. Your job as CIO is different: which agent to deploy first, how to sequence the rollout, and which technical metrics prove the value before the next budget review. This is that framework.

Oleksii Konakhovych, CTO, Jun 24, 2026

The Enterprise AI Governance Blueprint: Managing AI Agents, Copilots, and Shadow AI in ServiceNow

The why-now argument for AI governance is covered in our companion post. This is the how: a practical four-step blueprint — Discover, Classify, Control, Monitor — with the ServiceNow workflows, tables, and operating loops that make governance an operational capability rather than a policy document.

Slava Trotsenko, CEO, Jun 22, 2026

Microsoft + ServiceNow: What Their Deepened Partnership Actually Means for Enterprise AI in 2026

Microsoft + ServiceNow: What Their Deepened Partnership Actually Means for Enterprise AI in 2026 Microsoft and ServiceNow are deepening their partnership at exactly the moment enterprise AI is changing shape. The first wave of AI helped employees write faster, summarize meetings, search documents, and prepare work. The next wave will be more operational: AI agents […]

Oleksii Konakhovych, CTO, Jun 17, 2026

Agentic AI in ITSM: Which Work Should Your ServiceNow Agents Actually Own?

The question for ITSM teams in 2026 is not ‘can AI answer this ticket?’ It is ‘which work should AI be trusted to move forward?’ The distinction matters — and it changes everything about how you deploy, govern, and measure AI in ServiceNow.

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