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Slava Trotsenko, CEO, Jun 11, 2026

Your ServiceNow CMDB Is Not AI-Ready. Here’s How to Fix It in 6 Months.

In 2026, every enterprise wants AI agents, automated change risk analysis, predictive incident management, and smarter IT operations. However, there is one problem many teams still prefer not to discuss: their ServiceNow CMDB is not ready.

Oleksii Konakhovych, CTO, Jun 09, 2026

ServiceNow Action Fabric Explained: What It Means When Claude, Copilot, and Your Custom Agents Can Now Execute Governed Work

There is a moment in almost every AI agent project we work on where the same question surfaces. The agent is smart. It understands what needs to happen. It can identify the access gap, draft the approval request, and describe the exact workflow that should run. Then someone has to open ServiceNow, find the right form, trigger the process manually, and make sure it completes.

Slava Trotsenko, CEO, May 28, 2026

Shadow AI Is the New Shadow IT: How ServiceNow Customers Are Taking Back Control in 2026

Shadow AI Is the New Shadow IT: How ServiceNow Customers Are Taking Back Control in 2026 AI adoption has outrun enterprise control models. For most ServiceNow customers, that gap is no longer theoretical — it is live, growing, and showing up in board-level risk conversations. Here is what practical AI governance actually looks like, and […]

Oleksii Konakhovych, CTO, May 25, 2026

ServiceNow Australia Release: What to Deploy First, What to Wait On, and What Most Teams Get Wrong

Australia went GA on May 5, 2026 — the same week as Knowledge 2026 in Las Vegas. The release is significant: RaptorDB, the L1 AI Specialist, AI Control Tower v2, Action Fabric, and a preview of Autonomous CRM. The question is not whether to upgrade. It is what to activate first, and what to leave alone until your foundation is ready.

Oleksii Konakhovych, CTO, May 21, 2026

How to Choose a ServiceNow Implementation Partner in 2026

73% of companies choose the wrong ServiceNow implementation partner. The result: technical debt nobody understands, a CMDB nobody trusts, and AI initiatives that can't launch. Here's how to avoid being that statistic.

Kostya Bazanov, Managing Director, May 19, 2026

Knowledge 2026: The 7 Announcements That Actually Change What You’re Building on ServiceNow

25,000 people. Three days in Las Vegas. One signal that’s impossible to ignore: the era of AI that advises but stops short of execution is over. Here’s what actually matters — and what you need to do about it now.

Slava Trotsenko, CEO, May 13, 2026

Only 11% of AI Agent Projects Reach Production — Here’s Why

Six months ago, your company likely launched an AI agent pilot. The demo worked. The vision was clear. Leadership was aligned. And yet today, it is still in testing. This is not an exception. It is the norm.

Oleksii Konakhovych, CTO, May 11, 2026

Why Building on ServiceNow in 2026 Just Makes Sense

Digital transformation is over. The debate has been settled. What companies are wrestling with now is a harder, more practical question: where do you actually build everything going forward?

Kostya Bazanov, Managing Director, May 06, 2026

Partner Day at Knowledge 2026, Las Vegas

There’s a particular energy to Partner Day at Knowledge. It’s the day before the keynotes, before the crowds, before the noise. The people in the room — partners, ServiceNow leadership, ecosystem builders — are there because they want to be ahead of the curve, not catching up to it.

Kostya Bazanov, Managing Director, May 04, 2026

Knowledge 2026 starts in 1 day — here’s what every ServiceNow customer should watch

Jensen Huang on stage. The Australia Release unveiled. 700+ sessions. ServiceNow's biggest event just opened — and this year, the theme isn't aspirational. "Put AI to Work: The Agentic Era" is a declaration that the experimentation phase is over. Here's what every enterprise needs to understand right now.

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