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Kostya Bazanov, Managing Director, Apr 14, 2026

ServiceNow Ends Sidecar AI: What It Means for Every Project You’re Running

Today ServiceNow dropped a platform announcement that changes the calculation for every enterprise AI initiative in motion right now. Not incrementally - structurally.

Oleksii Konakhovych, CTO, Apr 08, 2026

Autonomous Workforce Goes Live (L1 Service Desk AI Specialist)

Enterprise IT is entering a new phase. Traditional service desks, built around manual triage and human-driven resolution, can no longer keep pace with growing demand, complexity, and expectations for instant support.

Kostya Bazanov, Managing Director, Apr 06, 2026

ServiceNow AI Data Readiness: Why Your AI Agents Fail and How Workflow Data Fabric Fixes It

AI agents don't fail because models are weak. They fail because the data underneath isn't connected, contextualized, or controlled.

Oleksii Konakhovych, CTO, Apr 03, 2026

AI Agents in ServiceNow: Hype vs Reality

Artificial Intelligence has officially moved from a buzzword to a boardroom priority and nowhere is that more visible than in platforms like ServiceNow. AI agents, copilots, and automation promises are everywhere: faster resolutions, fewer tickets, smarter workflows.

Slava Trotsenko, CEO, Mar 31, 2026

From Ticket Chaos to Autonomous IT: How Enterprises Are Turning ServiceNow Into a Self-Driving Platform

Why scaling tickets is not the same as scaling IT - and what leading organizations are doing instead.There was a time when IT success seemed simple:close more tickets.

Kostya Bazanov, Managing Director, Mar 25, 2026

ServiceNow AI Skills, AI Agents & AI Workflows: The Complete Guide (2025–2026)

ServiceNow offers over 300 AI Skills across 30+ product modules, organized under the Now Assist ecosystem. AI Skills are discrete, reusable GenAI capabilities (e.g., incident summarization, resolution notes generation).

Kostya Bazanov, Managing Director, Mar 25, 2026

Teiva Systems at ServiceNow Partners Day Munich: In the Age of AI, Execution Wins

Teiva Systems recently joined ServiceNow Partners Day in Munich, where more than 70 partner organizations and 120+ attendees came together to discuss the future of the ServiceNow ecosystem.

Oleksii Konakhovych, CTO, Mar 25, 2026

Operating a ServiceNow Center of Excellence (CoE): Governance in Practice

ServiceNow Center of Excellence is a perfect framework for businesses that want to turn their governance tactics from theory to reality. It can serve as an optimizable operational backbone that aligns your strategy and delivery.

Kostya Bazanov, Managing Director, Mar 24, 2026

How to Build AI Applications on ServiceNow

Artificial Intelligence is no longer something we talk about “someday.” It’s already reshaping how organizations operate, automating routine work, accelerating decisions, and creating better experiences for both employees and customers.

Oleksii Konakhovych, CTO, Mar 23, 2026

ServiceNow Governance Roles and Responsibilities Explained

ServiceNow Governance roles exist to define the strategic and operational integrity and consistency behind your company’s performance from short-term and long-term perspectives. With AI-empowered automation and optimization, you can establish accountability within your network and maintain the desired level of value and health for your system overall.

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