Blog
Slava Trotsenko, CEO, May 09, 2025
Key AI Trends Transforming the ServiceNow Platform
Key AI Trends Transforming the ServiceNow Platform The necessity for ServiceNow digital workflow solutions isn’t just an assumption but an actual need. According to recent research, 90% of IT executives have business processes that would be improved by agentic AI. Taking this into account, we are going to explore some of the key trends in […]
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Slava Trotsenko, CEO, May 06, 2025
Next-Gen ServiceNow Workflows: The Role of AI in Automation
ServiceNow Predictive Intelligence integration is a great step forward for every enterprise, especially those who strive for automation of workflows within different departments. ServiceNow Virtual Agent and chatbot development is a next generation of AI solutions compared to generative AI.
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Slava Trotsenko, CEO, May 03, 2025
Integrating Agentic AI into Your ServiceNow Ecosystem: A Practical Guide
The capabilities of Agentic AI fascinate everyone who consider efficient ServiceNow AI & automation in apps. It's predicting, decision-making, and performance capabilities can easily automation numerous processes, that’s why it’s predicted to resolve around 80% of common customer service issues.
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Slava Trotsenko, CEO, Apr 29, 2025
Harnessing Agentic AI for Enterprise Automation with ServiceNow
Recently, the CEO of Amazon, Any Jassy, has said that there’s no evidence of the reducing demand for AI. Indeed, all the capabilities of AI haven’t been explored yet, so in the future businesses across industries will heavily rely on AI to enhance different processes.
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Oleksii Konakhovych, CTO, Apr 24, 2025
Scoped vs Global Apps: Making the Right Choice for ServiceNow Projects
In the ServiceNow platform architecture, Scoped applications and global applications represent distinct approaches to development within the Now platform. Each of these two approaches has its own set of characteristics and implications for your projects.
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Oleksii Konakhovych, CTO, Apr 22, 2025
10 Must-Know Customization Tips for Bulletproof ServiceNow Apps
Customization of apps is a challenging task but it’s worth trying. According to a recent survey, 89% of marketers reported a revenue increase due to the customization of their apps.
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Oleksii Konakhovych, CTO, Apr 17, 2025
From Zero to App Hero: Building Custom Applications in ServiceNow Studio
Customization of mobile apps is one of the most efficient ways to achieve the desired goals in any industry. Many might think that custom app development is a very challenging task. If you belong to that cohort, you should learn more about ServiceNow Build on Now app development.
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Oleksii Konakhovych, CTO, Apr 15, 2025
ServiceNow App Development & Customization
ServiceNow App Development & Customization Whether you need apps to interact with customers or to ensure proper workflow organization of the in-house processes within the company, in the digital age, the value of custom-made apps cannot be denied. However, here comes the pitfall: custom app development might often be quite a challenging and costly task. […]
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Kostya Bazanov, Managing Director, Apr 10, 2025
Agent2Agent: A new protocol lets digital assistants to talk to each other
Google just announced a new open protocol called Agent2Agent (A2A). This protocol allows different AI agents (or digital assistants) to talk to each. It ensures a secure and reliable communication, even if they come from different companies or platforms. ServiceNow is one of the partners joining this initiative, along with 50+ others. What is A2A […]
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Kostya Bazanov, Managing Director, Apr 09, 2025
The Power of Agentic AI in ServiceNow IT Service Management: A Whitepaper to Intelligent IT Automation
The Power of Agentic AI in ServiceNow IT Service Management: A Whitepaper to Intelligent IT Automation As IT organisations scale, the demand for intelligent automation is growing. Agentic AI in ServiceNow is transforming IT Service Management (ITSM) and other workflows by enabling AI-driven decision-making, proactive workflows, and self-healing operations. In general, the term “Agentic AI” […]
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