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Oleksii Konakhovych, CTO, Sep 23, 2026

How to Test a ServiceNow AI Agent Before Giving It Production Access

A successful demonstration proves that an agent can perform a task under specific conditions. It doesn’t prove the agent will behave correctly when faced with incomplete data, conflicting instructions, restricted records, broken integrations, or unexpected user requests.

Slava Trotsenko, CEO, Sep 21, 2026

ServiceNow AI Readiness Assessment: 25 Questions to Answer Before Deploying AI Agents

Your AI agent is only as reliable as the environment it operates in. This assessment covers 25 essential questions across five areas to help IT leaders, architects, and platform owners prepare for production.

Slava Trotsenko, CEO, Sep 17, 2026

ServiceNow AI ROI: What Should You Measure After the Pilot?

ServiceNow AI ROI: What Should You Measure After the Pilot? Your AI pilot worked. That proves the technology can work. It does not yet prove ROI. Here are the six metrics that separate “the demo impressed leadership” from “we can prove measurable business value.” Your ServiceNow AI pilot worked. Now what? The chatbot responded correctly. […]

Oleksii Konakhovych, CTO, Sep 15, 2026

Teiva Systems at ServiceNow World Forum 2026 — New York

Teiva Systems was excited to join the ServiceNow World Forum 2026 in New York, where AI, Agentic AI, and the future of enterprise technology took center stage.

Oleksii Konakhovych, CTO, Sep 14, 2026

7 Signs Your ServiceNow Instance Needs a Health Check

Your ServiceNow instance rarely becomes unhealthy overnight. The warning signs usually appear gradually: pages take longer to load, integrations fail more often, upgrades become increasingly painful, and every new requirement seems to need another customization.

Oleksii Konakhovych, CTO, Sep 11, 2026

What Should a ServiceNow Partner Actually Deliver in the First 90 Days?

Signing a ServiceNow implementation partner is easy. Knowing whether that partner is actually delivering value is harder. “The first 90 days should reduce uncertainty. You should understand what you have, what you are building, why it matters, and how success will be measured.”

Slava Trotsenko, CEO, Sep 09, 2026

What ServiceNow’s Context Engine Means for CMDB Teams

ServiceNow’s AI systems — Otto, the Autonomous Workforce, Now Assist — do not just need data. They need context: which service is affected, who owns it, what depends on it, and what should happen next. Context Engine is how they get it. And the CMDB is what determines whether it is trustworthy.

Slava Trotsenko, CEO, Sep 07, 2026

AI Agents Are Breaking the Per-User Software Model

AI agents are changing more than enterprise workflows. They are challenging one of the assumptions SaaS economics has relied on for decades: that software value broadly scales with the number of humans using it.

Kostya Bazanov, Managing Director, Sep 04, 2026

ServiceNow App Assessment: What Is Really in Your App

Every ServiceNow application that has been in production for more than a year shares one property: it works. Someone logs in, clicks through, and watches it do the thing it was built to do. That single fact usually ends the internal conversation about whether the app is healthy.

Oleksii Konakhovych, CTO, Sep 02, 2026

The Agent Nobody’s Talking About: What Otto Actually Does All Day

Every ServiceNow release introduces features that quickly take over conference keynotes and LinkedIn discussions. The Australia release is no exception. AI Control Tower, Action Fabric, L1 AI Specialist, and new governance capabilities have received much of the attention — and for good reason.

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