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Oleksii Konakhovych, CTO, Sep 02, 2026

The Agent Nobody’s Talking About: What Otto Actually Does All Day

Every ServiceNow release introduces features that quickly take over conference keynotes and LinkedIn discussions. The Australia release is no exception. AI Control Tower, Action Fabric, L1 AI Specialist, and new governance capabilities have received much of the attention — and for good reason.

Slava Trotsenko, CEO, Aug 31, 2026

ServiceNow Autonomous Security:What Should You Actually Automate?

ServiceNow Autonomous Security can now move security operations from detection to investigation, decision, and action. But how much authority should AI actually have? Here is a practical framework for deciding what to automate — and where human approval should remain.

Kostya Bazanov, Managing Director, Aug 27, 2026

AI Coding: When Custom Development Became Cheap and Governance Became Expensive

We at Teiva Systems also see this when assessing typical enterprise platforms, like service desk, HR workflows, and similar. A task force produces a serious capability map, hands it upward, and the whole map comes back resolved into one decision. License a platform, or build it internally. Forty or fifty distinct capabilities, one answer.

Kostya Bazanov, Managing Director, Aug 25, 2026

The Real Cost of AI-Augmented Software Delivery: $8.52 Per Story Point, Real Savings with Caching

We delivered multiple apps and solutions with our AI-augmented delivery factory. Here are our measured costs across multiple engagements, at public list prices. Cost per agent, sprint, and story point.

Kostya Bazanov, Managing Director, Aug 20, 2026

What Comes After Agentic ITSM? A Preview of Autonomous CRM

How ServiceNow's next AI evolution could transform customer operations — and why organizations should prepare before Autonomous CRM arrives. Over the past year, enterprise AI conversations have revolved around Agentic ITSM.

Oleksii Konakhovych, CTO, Aug 18, 2026

When ServiceNow Problems Become Business Problems: Why Expert L2 and L3 Support Matters

How specialized ServiceNow technical support can reduce downtime, resolve recurring issues, and keep your platform performing at its best. Your ServiceNow platform sits at the center of critical workflows. When it slows down, breaks, or behaves unpredictably, the impact reaches far beyond IT: employees lose time, service teams miss targets, customers wait, and transformation initiatives stall.

Kostya Bazanov, Managing Director, Aug 14, 2026

Who tests the AI-generated ServiceNow apps? Four Layers of Verification for ServiceNow AI Development.

AI-generated apps that compiles, deploys, and reads as correct can still be wrong. The question every platform owner should ask an AI SDLC delivery partner is not "do you test?" It's "who checks the work, and what stops them marking their own homework?"

Slava Trotsenko, CEO, Aug 12, 2026

Turn ServiceNow Leads Into Revenue – Without Building a ServiceNow Practice

You Bring the Lead. We Deliver. You Earn. A client says, “We need help with ServiceNow.” You know the opportunity is valuable—but your team is at capacity, ServiceNow is outside your core expertise, or the project needs skills you do not have in-house.

Oleksii Konakhovych, CTO, Aug 07, 2026

Eliminating Unnecessary Escalation: How AI Agents Are Replacing Manual Production Incident Coordination

The future of incident management is not faster escalation. It is eliminating unnecessary escalation altogether. Here is how ServiceNow AI agents detect, classify, route, and resolve production incidents — before a human ever has to ask “who owns this?”

Kostya Bazanov, Managing Director, Jul 31, 2026

AI-augmented ServiceNow development: Build with One Developer, Not Ten

AI-augmented ServiceNow development: Build with One Developer, Not Ten The real constraint on ServiceNow delivery was never headcount. Here is what a gated, AI-augmented process changes, and where we are honest about what it does not. On this page The constraint was never headcount Walk into most enterprise ServiceNow teams and you find them sized […]

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