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Slava Trotsenko, CEO, Jul 02, 2026

Securing Enterprise AI Agents: Identity, Permissions, Guardrails, and Auditability

An AI agent that can act is an operational identity inside your enterprise. It needs a name, an owner, a defined scope, and a full evidence trail — not just a prompt that asks it nicely to behave. Here is the four-pillar security framework, and exactly how ServiceNow implements each pillar.

Oleksii Konakhovych, CTO, Jun 30, 2026

How to Calculate ROI for ServiceNow AI Agents: A CIO’s Operational Framework for 2026

Your CFO wants to know what it costs and when it pays back. Your job as CIO is different: which agent to deploy first, how to sequence the rollout, and which technical metrics prove the value before the next budget review. This is that framework.

Oleksii Konakhovych, CTO, Jun 24, 2026

The Enterprise AI Governance Blueprint: Managing AI Agents, Copilots, and Shadow AI in ServiceNow

The why-now argument for AI governance is covered in our companion post. This is the how: a practical four-step blueprint — Discover, Classify, Control, Monitor — with the ServiceNow workflows, tables, and operating loops that make governance an operational capability rather than a policy document.

Slava Trotsenko, CEO, Jun 22, 2026

Microsoft + ServiceNow: What Their Deepened Partnership Actually Means for Enterprise AI in 2026

Microsoft + ServiceNow: What Their Deepened Partnership Actually Means for Enterprise AI in 2026 Microsoft and ServiceNow are deepening their partnership at exactly the moment enterprise AI is changing shape. The first wave of AI helped employees write faster, summarize meetings, search documents, and prepare work. The next wave will be more operational: AI agents […]

Oleksii Konakhovych, CTO, Jun 17, 2026

Agentic AI in ITSM: Which Work Should Your ServiceNow Agents Actually Own?

The question for ITSM teams in 2026 is not ‘can AI answer this ticket?’ It is ‘which work should AI be trusted to move forward?’ The distinction matters — and it changes everything about how you deploy, govern, and measure AI in ServiceNow.

Slava Trotsenko, CEO, Jun 11, 2026

Your ServiceNow CMDB Is Not AI-Ready. Here’s How to Fix It in 6 Months.

In 2026, every enterprise wants AI agents, automated change risk analysis, predictive incident management, and smarter IT operations. However, there is one problem many teams still prefer not to discuss: their ServiceNow CMDB is not ready.

Oleksii Konakhovych, CTO, Jun 09, 2026

ServiceNow Action Fabric Explained: What It Means When Claude, Copilot, and Your Custom Agents Can Now Execute Governed Work

There is a moment in almost every AI agent project we work on where the same question surfaces. The agent is smart. It understands what needs to happen. It can identify the access gap, draft the approval request, and describe the exact workflow that should run. Then someone has to open ServiceNow, find the right form, trigger the process manually, and make sure it completes.

Slava Trotsenko, CEO, May 28, 2026

Shadow AI Is the New Shadow IT: How ServiceNow Customers Are Taking Back Control in 2026

Shadow AI Is the New Shadow IT: How ServiceNow Customers Are Taking Back Control in 2026 AI adoption has outrun enterprise control models. For most ServiceNow customers, that gap is no longer theoretical — it is live, growing, and showing up in board-level risk conversations. Here is what practical AI governance actually looks like, and […]

Oleksii Konakhovych, CTO, May 25, 2026

ServiceNow Australia Release: What to Deploy First, What to Wait On, and What Most Teams Get Wrong

Australia went GA on May 5, 2026 — the same week as Knowledge 2026 in Las Vegas. The release is significant: RaptorDB, the L1 AI Specialist, AI Control Tower v2, Action Fabric, and a preview of Autonomous CRM. The question is not whether to upgrade. It is what to activate first, and what to leave alone until your foundation is ready.

Oleksii Konakhovych, CTO, May 21, 2026

How to Choose a ServiceNow Implementation Partner in 2026

73% of companies choose the wrong ServiceNow implementation partner. The result: technical debt nobody understands, a CMDB nobody trusts, and AI initiatives that can't launch. Here's how to avoid being that statistic.

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