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Slava Trotsenko, CEO, Jun 22, 2026

Microsoft + ServiceNow: What Their Deepened Partnership Actually Means for Enterprise AI in 2026

Microsoft + ServiceNow: What Their Deepened Partnership Actually Means for Enterprise AI in 2026 Microsoft and ServiceNow are deepening their partnership at exactly the moment enterprise AI is changing shape. The first wave of AI helped employees write faster, summarize meetings, search documents, and prepare work. The next wave will be more operational: AI agents […]

Oleksii Konakhovych, CTO, Jun 17, 2026

Agentic AI in ITSM: Which Work Should Your ServiceNow Agents Actually Own?

The question for ITSM teams in 2026 is not ‘can AI answer this ticket?’ It is ‘which work should AI be trusted to move forward?’ The distinction matters — and it changes everything about how you deploy, govern, and measure AI in ServiceNow.

Slava Trotsenko, CEO, Jun 11, 2026

Your ServiceNow CMDB Is Not AI-Ready. Here’s How to Fix It in 6 Months.

In 2026, every enterprise wants AI agents, automated change risk analysis, predictive incident management, and smarter IT operations. However, there is one problem many teams still prefer not to discuss: their ServiceNow CMDB is not ready.

Oleksii Konakhovych, CTO, Jun 09, 2026

ServiceNow Action Fabric Explained: What It Means When Claude, Copilot, and Your Custom Agents Can Now Execute Governed Work

There is a moment in almost every AI agent project we work on where the same question surfaces. The agent is smart. It understands what needs to happen. It can identify the access gap, draft the approval request, and describe the exact workflow that should run. Then someone has to open ServiceNow, find the right form, trigger the process manually, and make sure it completes.

Slava Trotsenko, CEO, May 28, 2026

Shadow AI Is the New Shadow IT: How ServiceNow Customers Are Taking Back Control in 2026

Shadow AI Is the New Shadow IT: How ServiceNow Customers Are Taking Back Control in 2026 AI adoption has outrun enterprise control models. For most ServiceNow customers, that gap is no longer theoretical — it is live, growing, and showing up in board-level risk conversations. Here is what practical AI governance actually looks like, and […]

Oleksii Konakhovych, CTO, May 25, 2026

ServiceNow Australia Release: What to Deploy First, What to Wait On, and What Most Teams Get Wrong

Australia went GA on May 5, 2026 — the same week as Knowledge 2026 in Las Vegas. The release is significant: RaptorDB, the L1 AI Specialist, AI Control Tower v2, Action Fabric, and a preview of Autonomous CRM. The question is not whether to upgrade. It is what to activate first, and what to leave alone until your foundation is ready.

Oleksii Konakhovych, CTO, May 21, 2026

How to Choose a ServiceNow Implementation Partner in 2026

73% of companies choose the wrong ServiceNow implementation partner. The result: technical debt nobody understands, a CMDB nobody trusts, and AI initiatives that can't launch. Here's how to avoid being that statistic.

Kostya Bazanov, Managing Director, May 19, 2026

Knowledge 2026: The 7 Announcements That Actually Change What You’re Building on ServiceNow

25,000 people. Three days in Las Vegas. One signal that’s impossible to ignore: the era of AI that advises but stops short of execution is over. Here’s what actually matters — and what you need to do about it now.

Slava Trotsenko, CEO, May 13, 2026

Only 11% of AI Agent Projects Reach Production — Here’s Why

Six months ago, your company likely launched an AI agent pilot. The demo worked. The vision was clear. Leadership was aligned. And yet today, it is still in testing. This is not an exception. It is the norm.

Oleksii Konakhovych, CTO, May 11, 2026

Why Building on ServiceNow in 2026 Just Makes Sense

Digital transformation is over. The debate has been settled. What companies are wrestling with now is a harder, more practical question: where do you actually build everything going forward?

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