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Kostya Bazanov, Managing Director, Oct 07, 2026

Why ServiceNow Is Moving Toward a Full Source-Code Development Model

ServiceNow development is converging on the engineering model enterprise teams already use for cloud, integration, and backend services: IDE, Git, CI/CD, and automated release governance. This post explains what that means for CTOs, architects, and delivery leaders.

Kostya Bazanov, Managing Director, Oct 02, 2026

ServiceNow for the Public Sector: Five Requirements to Address Before Implementation

Public-sector organizations do not implement ServiceNow under the same conditions as a commercial enterprise. Getting the foundation right before development begins can determine whether the platform supports secure, measurable, and scalable public services for years to come.

Slava Trotsenko, CEO, Sep 29, 2026

ServiceNow AI ROI: What Should You Measure After the Pilot?

Your AI pilot worked. That proves the technology can work. It does not yet prove ROI. Here are the six metrics that separate “the demo impressed leadership” from “we can prove measurable business value.”

Slava Trotsenko, CEO, Sep 25, 2026

The First Five ServiceNow AI Agents an MSP Should Offer Its Customers

Managed service providers can now package ServiceNow AI agents as repeatable, recurring services — moving from ticket-response capacity to managed outcome delivery. Here is what the first five offerings look like, how each creates value, and what to get right before deploying them.

Oleksii Konakhovych, CTO, Sep 23, 2026

How to Test a ServiceNow AI Agent Before Giving It Production Access

A successful demonstration proves that an agent can perform a task under specific conditions. It doesn’t prove the agent will behave correctly when faced with incomplete data, conflicting instructions, restricted records, broken integrations, or unexpected user requests.

Slava Trotsenko, CEO, Sep 21, 2026

ServiceNow AI Readiness Assessment: 25 Questions to Answer Before Deploying AI Agents

Your AI agent is only as reliable as the environment it operates in. This assessment covers 25 essential questions across five areas to help IT leaders, architects, and platform owners prepare for production.

Slava Trotsenko, CEO, Sep 17, 2026

ServiceNow AI ROI: What Should You Measure After the Pilot?

ServiceNow AI ROI: What Should You Measure After the Pilot? Your AI pilot worked. That proves the technology can work. It does not yet prove ROI. Here are the six metrics that separate “the demo impressed leadership” from “we can prove measurable business value.” Your ServiceNow AI pilot worked. Now what? The chatbot responded correctly. […]

Oleksii Konakhovych, CTO, Sep 15, 2026

Teiva Systems at ServiceNow World Forum 2026 — New York

Teiva Systems was excited to join the ServiceNow World Forum 2026 in New York, where AI, Agentic AI, and the future of enterprise technology took center stage.

Oleksii Konakhovych, CTO, Sep 14, 2026

7 Signs Your ServiceNow Instance Needs a Health Check

Your ServiceNow instance rarely becomes unhealthy overnight. The warning signs usually appear gradually: pages take longer to load, integrations fail more often, upgrades become increasingly painful, and every new requirement seems to need another customization.

Oleksii Konakhovych, CTO, Sep 11, 2026

What Should a ServiceNow Partner Actually Deliver in the First 90 Days?

Signing a ServiceNow implementation partner is easy. Knowing whether that partner is actually delivering value is harder. “The first 90 days should reduce uncertainty. You should understand what you have, what you are building, why it matters, and how success will be measured.”

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