Application Management Services (AMS)
ITSM, ITOM, CSM, IRM, HRSD, Creator workflows, Custom applications, Platform Security and Performance
Comprehensive Support and Maintenance for Your ServiceNow Platform and Applications
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AMS Services for Your Business
Data management & configurations
Groups and users management
Analysis and resolution of workflow & platform related issues
Implementation of enhancements
Response to inquiries and requests for information
Continuous performance analysis and improvement
Architecture and code review
Application and platform upgrades and hot fixes
Monthly planning and review
Try Our Excellent Service
L1, L2 and L3 support
01
24/7 – all Time Zones
02
Languages
(of communication/services):
En/DE/Sp
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Why AMS
with Teiva Systems?
We will accelerate the time to value and let you be more strategic and less tactical on your way of transformation
We will enable your ServiceNow organization to be focused on strategic initiatives and demands instead of just “keeping the lights on”. By extending your team with our ServiceNow experts, you will decrease the time to value of your services.
We will offer your tailored Managed Service solution and adapt this to your demands and the ServiceNow roadmap. We understand our service as a trusted advisory and a long-term collaboration.
Our Managed Service will increase your ROI as we offer a long-standing ServiceNow experience. You will get ServiceNow expertise on-demand and in any functional and technical area.
We constantly follow the ServiceNow new technologies and practices on conferences, within partner networks, and ServiceNow early adoption program. You do not need to follow the news – we bring it on the table.
Expertise That Redefines Success
Strategic IT Leadership
Eugene Garkusha
Head of Delivery and Customer Success
With 19 years in the IT industry, including 17 years working with ServiceNow, I've had the privilege of leading IT management and operations for companies like JTI, EPAM Systems, Bayer, and Teiva Systems. My passion lies in strategic IT leadership – ensuring that every initiative I oversee aligns with and drives business goals. My focus on Application Management Services allows me to provide tailored, efficient, and robust solutions that truly support our clients' success.
Client-Centric Professionalism
Andrii Lonshakov
Application Managed Services Lead
Over the past 24 years in IT, with 15 years dedicated to ServiceNow, I've worked closely with organizations like the Ukrainian banking system and JTI. My approach is deeply rooted in client-centric professionalism. I believe that understanding and prioritizing clients' needs is key to delivering exceptional support. Leading a global 24/7 support team, I ensure that our clients’ operations run smoothly, no matter where they are in the world.
AMS Support – Key FACTS
Clear Support Processes:
Our well-defined processes offer transparency and visibility into incident handling, ensuring you know what to expect at each step.
High SLA Parameters:
Benefit from our 24/7 coverage with industry-leading SLA parameters, including a swift 2-hour response time for high-priority queries.
Convenient Communication:
Access our customer service system via the JIRA Service Management platform for seamless two-way communication, incident tracking, and historical case overview.
Responsive Support:
Reach us via telephone or other channels in urgent cases, ensuring prompt assistance based on the level of your AMS agreement.
Highly Competent Team:
Our customer helpdesk service division consists of experts with strong backgrounds in IFS, supported by a large team of technical consultants.
Applications and Incidents Monitoring:
We employ automated monitoring tools to constantly oversee your applications and ensure SLA compliance, while also prioritizing customer satisfaction with every handled incident.
Our AMS Core Pillars:
Our AMS Core Pillars:
Support:
Ensure swift recovery of application availability and maintain optimal quality.
01
Continuous Improvement:
Drive platform and application enhancements with consistent updates and extensions.
02
Maintenance:
Keep the platform secure and reliable through regular monitoring and timely updates.
03
Service Management:
Align AMS quality with client expectations through ongoing monitoring and collaboration.
04
Quality Assurance:
Guarantee technical excellence through rigorous QA processes led by ServiceNow experts and architects.
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AMS Packages from Teiva Systems
Basic Package:
L2 Support
Ideal for small businesses or organizations that are just starting to utilize AMS support and need foundational services to maintain stable application operations.
- Core L2 Support
- Monitoring and Reporting
- Minimized Downtime
- Regular Updates
Optionally: L1 Support, Multi-Language Team
Pro Package:
Enhanced Performance
Perfect for medium-sized companies aiming to optimize their business processes with deeper integration of AMS support.
Includes all from Basic
- Core L3 Support
- Process Optimization
- Low-Code Solutions
- Personalized Support
- Training and Workshops
Optionally: L1 Support, Multi-Language Team
Premium Package:
Strategic Partnership
Tailored for large enterprises seeking a strategic partner for long-term collaboration, comprehensive integration, and innovative development.
Includes all from Pro
- Strategic Consulting
- Continuous Adaptation
- Expert Support
Optionally: L1 Support, Multi-Language Team
Are you a ServiceNow Boutique Partner?
We hold your back while you transform your client’s workflows.
We have a special Our offering for ServiceNow boutique, implementation and build partners.
Scale cost efficiently
You can save a significant portion of total costs (labor and training, expenses, downtime costs and infrastructure investments) of around €150,000 annually (approx. 20 to 30%).
Moreover, you can reallocate substantial resources of approx. 15 to 20% towards your core business functions and becoming more efficient.
Focus on your strength
Your project team can reduce project completion time by 20% within the first year while handing over the completed engagements into our AMS and focusing on your expertise.
While focusing on project delivery you can increase the CSAT and retain clients through end-to-end services. It will secure repeat business and generate positive referrals.
Gain trust
Ensure up to 99% availability and operational reliability of the ServiceNow platform through a dedicated and experienced support team.
Additionally, you can achieve First Call Resolution Rate of 85% or higher that will lead to a higher client satisfaction and reduced backlog of support tickets.
We provide reliable, high-quality support that allows you to focus on your competencies.
Driving innovation and deliver exceptional value. Supported by Teiva Systems and our flexible and adaptable support offering.
Together, we can achieve operational excellence and sustained business growth.
Talk with our experts
For USA
Raphael Holdermann
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Oleksii Konakhovych
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.