How to Automate Business Processes by Integrating Enterprise Mobility Management into ServiceNow

OUR CLIENT

• Our client is an IT giant that provides a range of Information Technology services, including consulting, technical, and outsourcing services.
• The company specializes in cloud computing, AI, big data analytics, and IoT, and offers system integration and managed services.
• With a global presence and offices and partners worldwide, the company’s mission is to help customers achieve digital transformation and improve their competitiveness in the digital economy.
• The company is known for its flagship product, the Mobile Distance Management (MDM) platform.

ROAD MAP

CHALLENGES

• The following challenges were identified:
• Developing a universal approach to integrating different platforms
• Processing inconsistent data from third-party systems
• Absence of ServiceNow native data model to store mobility-related technical information
• Optimizing data sync due to the potentially significant number of devices to manage

SOLUTION

OUTCOME

• A solution that manages enterprise mobility in ServiceNow through integration with several EMM platforms is available in the ServiceNow store.
• More EMM platform integrations are currently being developed.
• The application received two awards from the Association of Telecom, Mobility, and IT Management Professionals in 2022 – People’s Choice and Hottest New Mobile Solution.

PROCESSES\FLOWS

Are you interested in ServiceNow apps for Enterprise business?

Yuliya Nesen, Marketing Manager, Mar 15, 2023