How to Automate Business Processes by Integrating Enterprise Mobility Management into ServiceNow

OUR CLIENT

• An IT giant, a provider of Information Technology services, including consulting, technical, and outsourcing services.
• Specializes in cloud computing, AI, big data analytics, and IoT, offers system integration, and managed services.
• Global presence with offices and partners worldwide.
• The company’s mission is to help customers achieve digital transformation and improve their competitiveness in the digital economy.
• A company is known for its flagship product, the Mobile Distant Management (MDM) platform.

CHALLENGES

• Develop a universal approach to integrate different platforms
• Process inconsistent data from 3rd party systems
• Absence of SN native data model to store mobility-related technical information
• Data sync optimization due to the potentially significant number of devices to manage

OUTCOME

• A solution managing enterprise mobility in ServiceNow through integration with several EMM platforms is available in the ServiceNow store
• More EMM platforms integrations are currently being developed
• The application received two awards from Association of Telecom, Mobility and IT Management Professionals in 2022 – People’s Choice and Hottest New Mobile Solution

Yuliya Nesen, Marketing Manager, Mar 15, 2023