Case Studies by Teiva Systems: A Well-Experienced IT Company

Kostya Bazanov, Managing Director, Oct 20, 2026

AI-Powered Marketing Request Assistant

ServiceNow application simplifying marketing intake through AI-guided form completion, automated data pre-filling, and real-time request tracking to improve submission quality and accelerate campaign delivery.

Kostya Bazanov, Managing Director, Aug 18, 2026

Sustainability Insights for ServiceNow AI Control Tower

Teiva Systems worked with a cloud sustainability partner to demonstrate how sustainability insights can be built into the ServiceNow AI governance experience — connecting an AI system request and review flow with a dedicated Sustainability Assessment and dashboard, so environmental impact is visible at the point of AI decision-making.

Oleksii Konakhovych, CTO, Aug 17, 2026

Monday CRM Workspace for ISV Partner Operations

Teiva Systems designed and configured a monday CRM workspace for сustomer ISV Build Partnership team — enabling structured partner pipeline management, role-based forecasting dashboards, and a scalable operating model across multiple regional teams.

Slava Trotsenko, CEO, Aug 13, 2026

ServiceNow ITSM Integration for Direct Cross-Instance Ticket Synchronization

A direct ServiceNow-to-ServiceNow integration built to replace a sunsetting middleware bridge between a manufacturer's ServiceNow instance and a group-level ServiceNow fulfillment platform. The integration covers Incident, Change, and Universal Request, backed by a rebuilt master data pipeline and a new error handling and monitoring layer. It replaced the legacy bridge ahead of a hard end of July 2026 sundown deadline.

Kostya Bazanov, Managing Director, Aug 12, 2026

AI-Powered Due Diligence App for ServiceNow TPRM

A ServiceNow scoped application that embeds AI-powered organization and individual screening into Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM)—giving compliance teams faster research, consistent risk scoring, and audit-ready evidence without leaving ServiceNow.

Oleksii Konakhovych, CTO, Aug 11, 2026

AI Case Management App for Student Risk Detection on ServiceNow

Built a GenAI-powered ServiceNow case management application that automatically detects at-risk students, generates explainable AI case summaries, and orchestrates structured advisor interventions through automated workflows, risk scoring, and a dedicated Advisor Workspace.

Oleksii Konakhovych, CTO, Jun 03, 2026

ServiceNow Managed Services & Platform Evolution for Zoomin/Salesforce

Full-cycle L2/L3 support, continuous platform optimization, and agile enhancement delivery for the Zoomin/Salesforce enterprise documentation platform — ensuring 24/7 stability, seamless integrations, and scalable growth across a multi-country enterprise environment.

Kostya Bazanov, Managing Director, May 27, 2026

ServiceNow Test Management 2.0 Customization for SAP Transformation

Implementation and customization of ServiceNow Test Management 2.0 to support a large-scale SAP transformation program — from a tightly scoped feasibility pilot through full-scale rollout and ongoing support & maintenance.

Slava Trotsenko, CEO, May 25, 2026

ServiceNow Managed Services & Platform Evolution for Rimi Baltic

Full-cycle L2/L3 support, agile development, and enterprise integration management for a multi-country ServiceNow ecosystem — ensuring 24/7 platform stability across Estonia, Latvia, and Lithuania.

Oleksii Konakhovych, CTO, May 20, 2026

AI-Powered Password Reset Orchestration App for ServiceNow

A certified ServiceNow scoped application enabling the customer's conversational AI agents to securely orchestrate password reset requests and ITSM request management through native ServiceNow PRD capabilities.