ITSM processes and data migration
Core ITSM processes, integrations and CMDB data were successfully migrated from legacy ITSM system to ServiceNow
Case Study
Company card
About the customer:
Ukrsibbank BNP Paribas Group is a leading Ukrainian bank and part of the global BNP Paribas network. Established in 1990, it offers retail, corporate, and wealth management services. Known for its digital innovation, the bank provides user-friendly online and mobile banking. As part of BNP Paribas since 2006, Ukrsibbank combines local expertise with global financial standards and prioritizes sustainability in its operations.
Industry: FinTech
Parent organization: BNP Paribas
Headquarters: Kyiv, Ukraine
Employees: 5,000+
Executive Summary
Teiva Systems has helped the Customer migrate the core ITSM processes and data to enhance employees’ productivity and user experience with the ServiceNow platform and facilitated a smooth transition of data, processes, knowledge and integrations from the old platform to ServiceNow. Teiva Systems offers ongoing support for the provided solution.
Business Challenge
The organization faced a significant challenge transitioning from a deeply embedded legacy ITSM platform that intertwined with its systems, integrations, and processes. This dependency created resistance to change, complexity in migration, and a widespread adoption hurdle among employees, threatening operational continuity and highlighting the need for a scalable, future-proof solution.
Solution & Business Value
Starting from CMDB migration and actualization, we reached the goal of having common base for the rest core IT processes to move to the new platform smoothly and efficiently. At the same time, preparing documentation and training of key actors during the migration allowed to reduce the overall project timelines, positively affecting the budget.
Value for End Customers:
Improved transparency and control over the IT assets across the entire organization. Improved productivity of IT personnel, removing errors and time wastes on manual connecting between the core processes
Value for the B2B Client:
By transitioning to ServiceNow, employees can benefit from more efficient core ITSM processes (Incident Management, Problem Management, Change Management, CMDB) migrated to ServiceNow platform. Through the increased integration and actualization of CMDB, Customer reached higher efficiency and effectiveness in their IT assets lifecycle management, infrastructure and application management.
Technologies and Tools
Talk with our experts
For USA
Raphael Holdermann
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Oleksii Konakhovych
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.