ITSM
(IT Service Management)
Start optimizing your IT services today – where technology isn't just about infrastructure, but about enabling success across your organization.
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ITSM
ServiceNow ITSM productivity benefits by the Numbers
66%
REDUCTION
In monthly service and Incident request volume
$3M
EFFICIENCY
Savings over three years
15-MIN
REDUCTION
Savings over three years
*by Forrester reports
Deliver reliable IT services on a single ITSM cloud platform.
Start optimizing your IT services today – where technology isn’t just about infrastructure, but about enabling success across your organization.
Incident Management
Change Management
Problem Management
Configuration Management (CMDB)
Leverage shared data and analytics with automated workflows on the ServiceNow Platform.
Performance Analytics
Continual Improvement Management
Continual Improvement Management
Vendor Manager Workspace
Enhance IT agent productivity with quicker platform-native AI resolutions.
Now Assist for ITSM
Service Operations Workspace
Predictive Intelligence
Mobile Agent
Make more informed decisions and consistently improve your services and workforce.
Process Mining
Workforce Optimization
Reports and Dashboards
Admin Center
From Strategy Development
to Control and Optimization:
Your Partner in ITSM
Excellence
Our AMS Core Pillars:
Transform Your IT Service Management
Discover the right ServiceNow ITSM solution tailored to meet your organization’s unique needs. Each tier is designed to enhance your IT operations with innovative tools and capabilities.
ITSM Pro
- Elevate your IT services with ITSM Pro, featuring advanced automation, integration, and optimization capabilities:
- Predictive Intelligence: Automate categorization and assignment, improving response times with machine learning.
- Performance Analytics: Gain actionable insights with deep analytics to drive service improvements.
- Virtual Agent: Leverage AI-powered support to handle common requests and reduce resolution times.
ITSM Pro Plus
- Extend your capabilities with ITSM Pro Plus, designed for greater operational control and resilience:
- Industry Benchmarks: Compare your IT operations against standards to pinpoint improvement areas.
- Operational Resilience: Enhance your ability to manage disruptions and maintain critical IT services.
IT Service Management Enterprise
- For complex environments requiring extensive customization, IT Service Management Enterprise offers:
- Enterprise Onboarding and Transitions: Streamline and manage changes with powerful workflow automation.
- Extended Process Optimization: Optimize processes across IT and business functions with detailed mapping tools.
- Advanced Integration Capabilities: Seamlessly integrate with third-party systems for a unified IT environment.
ITSM Pro vs. ITSM Pro Plus:
Which suits you best?
Talk with our experts
For USA
Raphael Holdermann
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Oleksii Konakhovych
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.