ITSM
(IT Service Management)

Start optimizing your IT services today – where technology isn't just about infrastructure, but about enabling success across your organization.

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AMS

ServiceNow ITSM productivity benefits by the Numbers

66%

REDUCTION

In monthly service and Incident request volume

$3M

EFFICIENCY

Savings over three years

15-MIN

REDUCTION

Savings over three years

*by Forrester reports

Deliver reliable IT services on a single ITSM cloud platform.

Start optimizing your IT services today – where technology isn’t just about infrastructure, but about enabling success across your organization.

Incident Management
Change Management
Problem Management
Configuration Management (CMDB)

Leverage shared data and analytics with automated workflows on the ServiceNow Platform.

Performance Analytics
Continual Improvement Management
Continual Improvement Management
Vendor Manager Workspace

Enhance IT agent productivity with quicker platform-native AI resolutions.

Now Assist for ITSM
Service Operations Workspace
Predictive Intelligence
Mobile Agent

Make more informed decisions and consistently improve your services and workforce.

Process Mining
Workforce Optimization
Reports and Dashboards
Admin Center

From Strategy Development
to Control and Optimization:
Your Partner in ITSM
Excellence

Our AMS Core Pillars:

Formation of ITSM strategy.

We choose the optimal structure of interaction with clients by identifying user needs, forming a list of package services, and agreeing on a budget. As part of this stage, we determine your company’s goals, possible requests, and the specifics of providing services for the management of the technical base quality.

01

Service design development.

We plan and design all services that you will provide to your users, partners, and customers through the IT infrastructure to meet business needs. At this step, we detail and formalize the company’s services, assess the risks and service quality standards for users of IT-services business.

02

Service implementation.

We create, test, and pilot the launch of services to assess the continuity and effectiveness for the end-users of solutions. At the current stage, we carry out deployment, testing, asset management, and monitoring the implementation of basic KPIs for the customer.

03

Project implementation.

We carry out a comprehensive modernization of control and elimination of incidents in the company in a real environment. At this step, you are operating the IT management service on a specific infrastructure, processes, tasks, and resources.

04

Control and optimization.

We systematically improve key performance indicators by automating, optimizing the interaction process, identifying failures, and responding to the technical management service. As part of this step, you receive a number of initiatives, proposals, assessments, and forecasts to optimize the current IT processes in the company.

05

Transform Your IT Service Management

Discover the right ServiceNow ITSM solution tailored to meet your organization’s unique needs. Each tier is designed to enhance your IT operations with innovative tools and capabilities.

ITSM Pro

  • Elevate your IT services with ITSM Pro, featuring advanced automation, integration, and optimization capabilities:
  • Predictive Intelligence: Automate categorization and assignment, improving response times with machine learning.
  • Performance Analytics: Gain actionable insights with deep analytics to drive service improvements.
  • Virtual Agent: Leverage AI-powered support to handle common requests and reduce resolution times.

ITSM Pro Plus

  • Extend your capabilities with ITSM Pro Plus, designed for greater operational control and resilience:
  • Industry Benchmarks: Compare your IT operations against standards to pinpoint improvement areas.
  • Operational Resilience: Enhance your ability to manage disruptions and maintain critical IT services.

IT Service Management Enterprise

  • For complex environments requiring extensive customization, IT Service Management Enterprise offers:
  • Enterprise Onboarding and Transitions: Streamline and manage changes with powerful workflow automation.
  • Extended Process Optimization: Optimize processes across IT and business functions with detailed mapping tools.
  • Advanced Integration Capabilities: Seamlessly integrate with third-party systems for a unified IT environment.

ITSM Pro vs. ITSM Pro Plus:
Which suits you best?

Discover with our free Assessment App

Talk with our experts

For USA

Raphael Holdermann

Co-founder & Chief Customer Officer at Teiva Systems USA

Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.

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Dach region (Germany, Switzerland & Austria)

Kostya Bazanov

Co-Founder & Director at Teiva Systems Germany

Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.

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Other countries

Oleksii Konakhovych

Co-Founder & CTO at Teiva Systems

Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.

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