ServiceNow CRM
Rethink the Possibilities of CRM.
Rethink the Possibilities of CRM.
We'll Make Them Real.
Manual CRM demands constant upkeep. Autonomous CRM takes intelligent action on your behalf — executing across sales, service, and field operations to drive revenue and delight every customer. Teiva Systems implements ServiceNow CRM so your teams can stop managing data and start delivering results.
15+
Years ServiceNow expertise
90+
ServiceNow specialists in NA/EMEA
EN · DE · ES — multilingual support
Communicate in your language
What We Cover
ServiceNow CRM Built for the Full Customer Lifecycle
From first customer contact through order fulfillment, field resolution, and ongoing service – on a single platform with a single customer record.
Customer Service Management
A unified agent workspace with AI-assisted case resolution, intelligent routing, and omnichannel intake — so every customer issue is handled faster, with full context, from first touch to close.
Sales & Order Management
Connect sales activity, order fulfilment, and customer success on one platform. AI-powered pipeline management, quoting, and order orchestration from first deal through delivery.
Field Service Management
Turn field operations into a seamless customer experience. Intelligent scheduling, real-time status updates, and automatic case closure — so the customer never has to follow up on what happened after the visit.
Configure, Price, Quote (CPQ)
Generate accurate, AI-assisted quotes in seconds. Automate pricing logic, product configuration, and approval workflows — reducing quote cycle time and eliminating pricing errors.
AI Agents & Virtual Assistant
Deploy AI agents that handle case routing, order status, inquiry resolution, and scheduling — autonomously, 24/7, across every channel — without adding headcount to your service teams.
Self-Service Portal & Omnichannel
Let customers raise cases, check order status, and resolve issues themselves — via web, mobile, chat, email, or social. Every interaction feeds a single, unified customer record.
CRM packages
Choose Your CRM Engagement
Two clearly defined tiers designed to match your team’s internal capabilities and the scope of your ServiceNow CRM rollout.
Foundation
Customer Service Core
For organizations establishing a structured service operations capability — unified case management, omnichannel intake, and self-service portal.
- Customer Service Management (CSM) setup
- Case management and intelligent routing
- Omnichannel intake (email, chat, web, phone)
- Knowledge base and self-service portal
- Agent workspace configuration
- SLA management and escalation workflows
- Customer satisfaction (CSAT) reporting
Optionally: Virtual Agent, AI-assisted case summarisation
Request PackageGet a custom quote or book a call
Professional
Full CRM Suite
Complete ServiceNow CRM — Customer Service, Sales & Order Management, and Field Service — unified on one platform with AI agents and full back-office integration.
- Everything in Customer Service Core
- Sales & Order Management implementation
- Field Service Management and scheduling
- Configure, Price, Quote (CPQ)
- AI agents for sales, service, and field ops
- 360° customer record and account management
- ERP and back-office system integration
- Executive dashboards and revenue reporting
Optionally: Legacy CRM migration, industry-specific configuration
Request PackageGet a custom quote or book a call
How it works
CRM Delivery Process
We start by understanding how your customers engage with you today — then build a CRM around real processes and real handoffs, not platform defaults.
01
Discovery & Mapping
We map your current customer journeys, team handoffs, and pain points — before designing anything. Real processes first.
02
Architecture & Design
Module selection, data model, integration map, and AI agent design — validated with stakeholders before a line of code is written.
03
Build & Integrate
Sprint-based delivery with continuous demos. CRM connected to your ERP and back-office — customer data migrated with zero loss.
04
Adopt & Optimise
Role-based training, change management, and hypercare. KPIs measured and reported from day one.
Key facts
Why ServiceNow CRM with Teiva Systems?
We connect customer operations, workflows, and delivery teams in one system that people actually use — and measure the results.
Highly competent team
Our CRM division consists of certified ServiceNow engineers with deep functional expertise across CSM, FSM, Sales & Order Management, and App Engine. No generalists on your project.
Convenient communication
Access our delivery system via JIRA Service Management for seamless two-way communication, task tracking, and full project history from discovery to go-live.
Built around real handoffs
We start with how your teams actually work — not platform defaults. CRM built around real processes gets adopted. CRM that doesn’t fit how people work gets abandoned.
AI embedded from day one
AI agents, case summarisation, intelligent routing, and predictive analytics are part of how we build — not a phase two. Every CRM we deliver is AI-ready from the first sprint.
Your team
Expertise That Redefines Success
Our CRM delivery leads bring certified ServiceNow expertise and real customer operations experience — across service desks, field operations, and sales organizations.
Oleksii Konakhovych
Co-Founder & CTO at Teiva Systems
Oleksii has worked with ServiceNow since 2007 and is driven by the opportunity to build process design and platform architecture. With years of experience staying ahead of the challenges, he ensures every partner-referred engagement delivers the best result and noticeable improvement in quality.
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. As a trusted advisor and ServiceNow solution architect since 2012, he brings deep expertise in designing AI security frameworks — from identity governance and asset security to vulnerability response and integrated risk management. He helps clients implement end-to-end AI governance platforms that ensure reliable, compliant, and future-ready IT environments.
Eugene Garkusha
Head of Delivery and Customer Success
With 19 years in the IT industry, including 17 years working with ServiceNow, Eugene has led IT management and operations for companies like JTI, EPAM Systems, Bayer, and Teiva Systems. His focus on Application Management Services, combined with deep expertise in AI security architecture and CMDB-driven visibility, allows him to deliver tailored, efficient, and robust solutions that truly support clients' success.
Raphael Holdermann
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
For ServiceNow partners
Are You a ServiceNow Boutique Partner?
We hold your back while you transform your clients’ workflows. A special
offering for implementation and build partners.
Get Started
Ready to Connect Your Entire Customer Journey on One Platform?
Talk to our experts — no commitment required. We’ll map your customer operations and design the right CRM engagement for your business.