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Kostya Bazanov, Managing Director, Dec 20, 2023

Transforming Telco with ServiceNow: The Path to 2024 – Continued…

Transforming Telco with ServiceNow: The Path to 2024 – Continued… While generative AI, like chatbots, has been a hot topic in 2023, the year has been about much more. A significant development has been the advancements in 5G networks, which are revolutionizing sectors such as communication, automation, and entertainment. A key milestone is the shift […]

Kostya Bazanov, Managing Director, Dec 20, 2023

Unleashing Innovation in 2024: How Low-Code Platforms are Transforming Business Operations and IT Landscapes

Agility and innovation are not just buzzwords but vital. And, the No-Code / Low-Code platforms are emerging as game-changers in the business and IT world that fit very well to these.

Kostya Bazanov, Managing Director, Dec 15, 2023

Are you fully utilising the potential of ServiceNow ecosystem and it’s immense growth?

Are you fully utilising the potential of ServiceNow ecosystem and it’s immense growth? Majority of SP500 companies and more than 12k enterprises and corporates world wide are using ServiceNow to manage their operations, customer and business services. While ServiceNow provides a set of standard applications including IT Service Management, Security Operations, Employee Experiences and many […]

Kostya Bazanov, Managing Director, Dec 06, 2023

Is Automation Inducing Laziness? Unexpected Consequences of AI support in the Workplace! 🤔

Is Automation Inducing Laziness? Unexpected Consequences of AI support in the Workplace! 🤔 Are Robots Making Us Lazy? A Study Reveals the Unexpected Side-Effect of Working with AI! We integrate AI machines into our workplaces more and more.

Kostya Bazanov, Managing Director, Dec 01, 2023

Now on Now: ServiceNow is building a talent advantage

70% Fewer manual steps per new hire. 95% Success rate from 1.7M+ Virtual Agent conversations. Seamless end-to-end employee journey. Starting with hiring, to onboarding, employee questions and education, and to offboarding.

Kostya Bazanov, Managing Director, Nov 22, 2023

How Telcos will need to boost BSS in 2023-2024

Business Support Systems (BSS) will need to be drastically modernised so Internet Service Providers (ISPs) stay competitive. Legacy BSS are outdated and cannot keep up with the rapid changes in technology and customer expectations, leading to slow business development.

Kostya Bazanov, Managing Director, Oct 24, 2023

Boost Your Service Desk with Generative AI: Here’s How!

Unlock service desk efficiency with Generative AI to tackle vague user queries, streamlining the resolution process. By employing GenAI bots, you eliminate communication gaps and ensure rapid, precise solutions, ultimately delivering an efficient and satisfying user experience.

Kostya Bazanov, Managing Director, Oct 12, 2023

Harnessing the Power of Technology: NGOs, NPOs, and Collaborative Innovation

In a rapidly changing world, NGOs and NPOs are grappling with challenges like geopolitical shifts and environmental changes. They seek innovative technologies to streamline operations and enhance communication.

Kostya Bazanov, Managing Director, Oct 09, 2023

Streamlining Tool Selection with User-Centric Intents

In tool selection, clients seek cost-effective solutions but often encounter challenges like unclear capabilities, slow decisions, and operational risks. To overcome these, defining user-centric intents streamlines the process, ensuring clarity, precision, and adaptability. Embracing well-defined intents enhances efficiency, minimizes uncertainty, and accelerates value.

Kostya Bazanov, Managing Director, Oct 02, 2023

Navigating the Challenges of ServiceNow Resource Drain

ServiceNow has transformed various industries, streamlining tasks and expanding custom applications. But resource and talent shortages can pose challenges. This article highlights common issues like backlog management, talent scarcity, upgrade stress, and knowledge gaps.

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