Kostya Bazanov, Managing Director, Nov 22, 2023

Business Support Systems (BSS) will need to be drastically modernised so Internet Service Providers (ISPs) stay competitive. Legacy BSS are outdated and cannot keep up with the rapid changes in technology and customer expectations, leading to slow business development.

Kostya Bazanov, Managing Director, Oct 24, 2023

Unlock service desk efficiency with Generative AI to tackle vague user queries, streamlining the resolution process. By employing GenAI bots, you eliminate communication gaps and ensure rapid, precise solutions, ultimately delivering an efficient and satisfying user experience.

Kostya Bazanov, Managing Director, Oct 12, 2023

In a rapidly changing world, NGOs and NPOs are grappling with challenges like geopolitical shifts and environmental changes. They seek innovative technologies to streamline operations and enhance communication.

Kostya Bazanov, Managing Director, Oct 09, 2023

In tool selection, clients seek cost-effective solutions but often encounter challenges like unclear capabilities, slow decisions, and operational risks. To overcome these, defining user-centric intents streamlines the process, ensuring clarity, precision, and adaptability. Embracing well-defined intents enhances efficiency, minimizes uncertainty, and accelerates value.

Kostya Bazanov, Managing Director, Oct 02, 2023

ServiceNow has transformed various industries, streamlining tasks and expanding custom applications. But resource and talent shortages can pose challenges. This article highlights common issues like backlog management, talent scarcity, upgrade stress, and knowledge gaps.

Kostya Bazanov, Managing Director, Sep 22, 2023

ServiceNow's Vancouver release is a milestone in AI-powered digital transformation. It introduces Now Assist, revolutionizing GenAI integration in critical workflows: IT Service Management, Customer Service Management, and HR Service Delivery.

Kostya Bazanov, Managing Director, Sep 15, 2023

In a fast-changing digital landscape, successful ServiceNow deployment is key for effective digital transformation. This article highlights strategic alignment, value-based planning, change management, integrations, performance monitoring, and security as essential factors.

Kostya Bazanov, Managing Director, Sep 04, 2023

Elevate Your ServiceNow Web Development Skills with UI Builder. Ready to take your ServiceNow projects to the next level? Join us for an exclusive webinar on Creating User-Friendly ServiceNow Web Pages with UI Builder.

Kostya Bazanov, Managing Director, Jul 20, 2023

ServiceNow has launched Now Assist for Virtual Agent, a solution that leverages generative AI to simplify self-service experiences by providing quick and personalized responses to user queries. Bill McDermott, ServiceNow's Chairman and CEO, emphasizes its potential to enhance customer "return on intelligence."

Oleksii Konakhovych, CTO, Jul 14, 2023

Discover AppEngine, ServiceNow's low-code tool for efficient custom App creation. With steps like data modeling, UI design, flow design, testing, and deployment, Teiva Systems guides you to enhance user experiences and streamline business processes.