Case Studies by Teiva Systems: A Well-Experienced IT Company

Oleksii Konakhovych, CTO, Oct 10, 2025

Student Services Portal Built on ServiceNow

Discover a ServiceNow-based student portal that automates requests, boosts transparency, and improves satisfaction across higher education.

Kostya Bazanov, Managing Director, Oct 03, 2025

ITSM, ITOM & CSM Platform on ServiceNow — Secure Customer Service Architecture

Architecture, implementation, and go-live support for a secure, multi-tenant ServiceNow platform — replacing email and phone-based customer service with standardized, automated workflows for internal teams and external customers.

Oleksii Konakhovych, CTO, Oct 01, 2025

AI Agent for Prospective Students | ServiceNow Higher Education

An AI-powered agent built on ServiceNow that helps universities answer student inquiries 24/7. Automate admissions support, boost engagement, and cut costs with Agentic AI.

Oleksii Konakhovych, CTO, Sep 26, 2025

Industrial Safety Automation – Lockout/Tagout on ServiceNow

Teiva Systems’ AI-driven solution improves safety, compliance, and mobile operations in industrial environments.

Kostya Bazanov, Managing Director, Mar 07, 2025

ServiceNow Application Management — Architecture Analysis & Technical Evaluation

A structured evaluation of an existing ServiceNow Application Management solution — covering architecture, technical implementation, integrations, risks, operating costs, and upgrade options to support informed decision-making on future improvements.

Slava Trotsenko, CEO, Feb 22, 2025

AI-Powered Accounts Receivable Integration with ServiceNow

A scoped ServiceNow application securely sharing AR invoice data with the customer's AI agents to automate collections, payment reminders, and cash application, reducing manual follow-ups while preserving existing ERP and finance workflows.

Kostya Bazanov, Managing Director, Feb 17, 2025

ServiceNow Advisory, Technical Analysis & Implementation Support

Embedded ServiceNow consulting across multiple client engagements under a framework subcontracting model — delivering technical analysis, solution design, configuration support, and knowledge transfer to strengthen delivery capabilities across diverse IT transformation initiatives.

Oleksii Konakhovych, CTO, Feb 13, 2025

Customized ServiceNow Training for Global Enterprises

Developed and delivered tailored training programs on ServiceNow applications for the client company, their global enterprise customers, partners, and internal teams, ensuring seamless adoption and expertise.

Oleksii Konakhovych, CTO, Jan 02, 2025

Native ServiceNow workflows for managing backup and restore jobs

Teiva Systems implemented a custom ServiceNow solution for a global leader in data protection, streamlining backup and restore workflows. The solution includes self-service capabilities, workload monitoring, and seamless ITSM/ITOM integration, enhancing operational efficiency and resilience.

Kostya Bazanov, Managing Director, Dec 11, 2024

Automated ITSM Ticket Synchronization — Bi-Directional ServiceNow Integration

A custom ServiceNow integration automating bi-directional synchronization of ITSM Incidents and Catalog Tasks — including attachments and work notes — between two enterprise organizations via REST APIs, OAuth 2.0, and middleware.