Case Studies by Teiva Systems: A Well-Experienced IT Company

Oleksii Konakhovych, CTO, Feb 13, 2025

Customized ServiceNow Training for Global Enterprises

Developed and delivered tailored training programs on ServiceNow applications for the client company, their global enterprise customers, partners, and internal teams, ensuring seamless adoption and expertise.

Oleksii Konakhovych, CTO, Jan 02, 2025

Native ServiceNow workflows for managing backup and restore jobs

Teiva Systems implemented a custom ServiceNow solution for a global leader in data protection, streamlining backup and restore workflows. The solution includes self-service capabilities, workload monitoring, and seamless ITSM/ITOM integration, enhancing operational efficiency and resilience.

Kostya Bazanov, Managing Director, Dec 11, 2024

Automated ITSM Ticket Synchronization — Bi-Directional ServiceNow Integration

A custom ServiceNow integration automating bi-directional synchronization of ITSM Incidents and Catalog Tasks — including attachments and work notes — between two enterprise organizations via REST APIs, OAuth 2.0, and middleware.

Oleksii Konakhovych, CTO, Dec 05, 2024

ITSM processes and data migration

Core ITSM processes, integrations and CMDB data were successfully migrated from legacy ITSM system to ServiceNow

Kostya Bazanov, Managing Director, Nov 22, 2024

ServiceNow Custom Training for ITSM processes

Creating customized blended training on ServiceNow, including instructor guides, clear presentations, short tutorial videos, and interactive live sessions led by experienced trainers.

Kostya Bazanov, Managing Director, Nov 18, 2024

Data Retention and Deletion

Teiva Systems developed a ServiceNow solution for a global pharmaceutical leader, ensuring secure storage, timely deletion, and compliance with legal and regulatory requirements across countries. The solution includes legal hold mechanisms, cross-border access control, and role-based workflows.

Kostya Bazanov, Managing Director, Oct 10, 2024

Service Catalog Localization

Teiva Systems developed an AI-powered solution for a global pharmaceutical leader, enabling localization of service catalogs into multiple languages based on user profiles. This reduced translation time, cut costs, and improved accessibility for non-English-speaking employees.

Kostya Bazanov, Managing Director, Sep 03, 2024

Technology Risk Assessment

Teiva Systems created a custom ServiceNow application for a global audit and consulting leader, enabling transparent Maintenance Risk Assessment (MRA) for new technologies and tools. The solution avoids costly third-party software, integrates seamlessly, and simplifies compliance processes.

Oleksii Konakhovych, CTO, Nov 24, 2023

Shifting to an Internal PCI-DSS Environment for a U.S. Fintech Company

The U.S.-based Fintech firm initially outsourced its PCI-DSS compliance. Growing operations highlighted the need for an in-house compliant setup due to cost implications and strategic reasons.

Kostya Bazanov, Managing Director, Aug 08, 2023

Employee Perception Analytics Solution on ServiceNow — Aniline

An AI-driven employee sentiment intelligence platform built on the ServiceNow Now AI Platform — integrating external employee perception data directly into ESG Management and HR workflows to deliver continuously updated, actionable intelligence.