Companies struggle with a lack of visibility and control over the applications and information due to growing data and complexity. Also, there are challenges with integrating this data into IT Service Management (ITSM) and IT Operations Management (ITOM). Without a unified solution, organizations face hurdles in swiftly resolving failures, providing self-service capabilities, and maintaining comprehensive monitoring.

Our solution provides seamless integration into Request and Incident Management processes, enabling swift resolution of failures or irregularities. It offers self-service capabilities for application and system owners, empowering them to manage backup and restore services independently. With comprehensive workload monitoring and reporting, organizations can track the status and performance of scheduled jobs. Our native custom application, available in the ServiceNow Store, ensures easy integration and a user-friendly experience. By streamlining processes and standardizing backup and restore management, we bring significant value to application and service owners, extending the capabilities of IT Service Management (ITSM) and IT Operations Management (ITOM), including Configuration Management Database (CMDB). This comprehensive solution enhances operational efficiency and delivers added value to ITSM and ITOM, providing a holistic approach to backup and restore services.

– Streamline and standardize the processes of managing and requesting backup and restore services through application and system owners
- Extension of ITSM and ITOM incl. CMDB by backup and restore services bring significant value-add to application and service owners
- Integration into Incident Management in case of failures or irregularities
- Self-service capabilities for application and system owners
- Monitoring and reporting of workload and scheduled jobs

This comprehensive solution not only addresses client's specific challenges but also positions the company for enhanced efficiency, self-service empowerment, and integrated IT service management.