The ServiceNow Zurich release is a promising update to the artificial intelligence-based platform. For enterprises ready to move from experimentation to production-level AI-driven, Zurich provides more advanced scalability and maximum control.

Next, we will talk about the features of ServiceNow Zurich Migration Best Practices, give a step-by-step guide, tell you about common user mistakes, as well as how Teiva Systems contributes to a more coordinated and efficient transition to the Zurich release.

(Image credit: ServiceNow)

Step-by-step guide for planning and executing the Zurich upgrade

To upgrade to the Zurich ServiceNow platform, follow these steps:

1. Collect the data. Review the official documentation of the Zurich release to learn about the updated functionality, changes, and the impact on existing settings or integrations.
2. Select responsible for migration to Zurich. This will help ensure a smooth transition to the new version.
3. Schedule the time. It is necessary to determine the number of crucial resources and their availability.
4. Run the process. It is planned through the ServiceNow HI (Now Support) portal; you can follow the update procedure using the Update Monitor.
5. Analyze the missed updates. Use the comparison tool to examine each missed entry to decide what to do next: save the setting, accept the new version, or merge the changes.
6. Start the test mode. They conduct smoke testing on the main ITSM processes, test user applications, verify integrations, and perform ATF regression tests.
7. Start the production stage. 

To launch the workflow under the Zurich release platform, use this guide:

• Complete the preparation. Ensure that the P1 windows are not open, send a final notification of downtime, and turn on the “Maintenance Mode.”
• Perform an update. Current updates are performed on a schedule through the ServiceNow Hi (Now Support) portal.
• Carry out post-cultivation. Immediately after launch, smoke tests are performed on the main modules and system logs and control panels are checked for errors.
• Apply solutions to missed entries through a set of updates. Instead of manually re-examining the missing records in production, they are exported from the sub-production and applied to production using update kits.

For a successful Zurich upgrade, it is recommended to collaborate between technical supervisors, project managers, testers, and end users.

Common pitfalls when migrating to Zurich 

Here’s what you should pay attention to before trying ServiceNow Zurich Migration Best Practices: 

• Schema change: External payloads (such as web applications) often change without prior notice. Ensure schema is versioned and checked.
• Domain Separation: Keep a close eye on stored external triggers to prevent data leakage between workflow divisions.
• Performance: Use the performance analyzer to test mobile forms and user interfaces. Some custom scripts may operate in real-world conditions.
• Licensing: Not all Zurich features and UI builder components are available by default. Check your rights before planning a large-scale implementation.

When switching to a new version of the platform, be careful and take into account the most common mistakes when migrating to Zurich. 

How to Migrate to Zurich with Teiva?

Along with ServiceNow’s innovations and releases, companies such as Teiva play a crucial role in ensuring reliable integration and confidence in the future. With our team, you can integrate the ServiceNow product without using code. Teiva is a certified ServiceNow partner.  

A key advantage for Teiva’s business customers is peace of mind when updating ServiceNow. Whenever ServiceNow releases a new version, such as Zurich, Teiva automatically updates it for support. This ensures that all existing integrations continue to work without glitches, downtime, or costly manual fixes.

For IT professionals, this means that they can constantly use the ServiceNow Zurich Migration Best Practices without having to refine them. Instead of reconfiguring integrations, they can focus on adding value, improving service delivery, and driving innovation.

Advantages of cooperation with Teiva:

• Reduced downtime — integration remains stable throughout ServiceNow’s lifetime.
• Cost reduction — there is no need to hire consultants or rebuild connections after the upgrade.
• Flexibility — teams can immediately implement new ServiceNow features with confidence.
• Ready for the Future — IT and business leaders know that their integration will expand as ServiceNow evolves.

In short, you will get the most out of your ServiceNow investment by keeping integration up to date, enabling IT departments to stay ahead of change, and helping organizations accelerate the digital transformation process.

Check out the full list of ServiceNow integrations from Teiva on our website.

Oleksii Konakhovych, CTO, Nov 26, 2025