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Kostya Bazanov, Managing Director, Dec 06, 2023

Is Automation Inducing Laziness? Unexpected Consequences of AI support in the Workplace! 🤔

Is Automation Inducing Laziness? Unexpected Consequences of AI support in the Workplace! 🤔 Are Robots Making Us Lazy? A Study Reveals the Unexpected Side-Effect of Working with AI! We integrate AI machines into our workplaces more and more.

Kostya Bazanov, Managing Director, Dec 01, 2023

Now on Now: ServiceNow is building a talent advantage

70% Fewer manual steps per new hire. 95% Success rate from 1.7M+ Virtual Agent conversations. Seamless end-to-end employee journey. Starting with hiring, to onboarding, employee questions and education, and to offboarding.

Kostya Bazanov, Managing Director, Nov 22, 2023

How Telcos will need to boost BSS in 2023-2024

Business Support Systems (BSS) will need to be drastically modernised so Internet Service Providers (ISPs) stay competitive. Legacy BSS are outdated and cannot keep up with the rapid changes in technology and customer expectations, leading to slow business development.

Kostya Bazanov, Managing Director, Oct 24, 2023

Boost Your Service Desk with Generative AI: Here’s How!

Unlock service desk efficiency with Generative AI to tackle vague user queries, streamlining the resolution process. By employing GenAI bots, you eliminate communication gaps and ensure rapid, precise solutions, ultimately delivering an efficient and satisfying user experience.

Kostya Bazanov, Managing Director, Oct 12, 2023

Harnessing the Power of Technology: NGOs, NPOs, and Collaborative Innovation

In a rapidly changing world, NGOs and NPOs are grappling with challenges like geopolitical shifts and environmental changes. They seek innovative technologies to streamline operations and enhance communication.

Kostya Bazanov, Managing Director, Oct 09, 2023

Streamlining Tool Selection with User-Centric Intents

In tool selection, clients seek cost-effective solutions but often encounter challenges like unclear capabilities, slow decisions, and operational risks. To overcome these, defining user-centric intents streamlines the process, ensuring clarity, precision, and adaptability. Embracing well-defined intents enhances efficiency, minimizes uncertainty, and accelerates value.

Kostya Bazanov, Managing Director, Oct 02, 2023

Navigating the Challenges of ServiceNow Resource Drain

ServiceNow has transformed various industries, streamlining tasks and expanding custom applications. But resource and talent shortages can pose challenges. This article highlights common issues like backlog management, talent scarcity, upgrade stress, and knowledge gaps.

Kostya Bazanov, Managing Director, Sep 22, 2023

ServiceNow Introduces the Vancouver Release: A Leap in AI-Driven Digital Transformation

ServiceNow's Vancouver release is a milestone in AI-powered digital transformation. It introduces Now Assist, revolutionizing GenAI integration in critical workflows: IT Service Management, Customer Service Management, and HR Service Delivery.

Kostya Bazanov, Managing Director, Sep 15, 2023

Unlocking the Potential of ServiceNow: The Crucial Role of Efficient Deployment in Digital Transformation

In a fast-changing digital landscape, successful ServiceNow deployment is key for effective digital transformation. This article highlights strategic alignment, value-based planning, change management, integrations, performance monitoring, and security as essential factors.

Kostya Bazanov, Managing Director, Sep 04, 2023

Creating User-Friendly ServiceNow Web Pages with UI Builder

Elevate Your ServiceNow Web Development Skills with UI Builder. Ready to take your ServiceNow projects to the next level? Join us for an exclusive webinar on Creating User-Friendly ServiceNow Web Pages with UI Builder.

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