Now on Now: ServiceNow is building a talent advantage

70% Fewer manual steps per new hire. 95% Success rate from 1.7M+ Virtual Agent conversations.

Seamless end-to-end employee journey. Starting with hiring, to onboarding, employee questions and education, and to offboarding. ServiceNow is overcoming talent and employee shortage with smart workflows and omni-channels to improve work and experiences.

The Now on Now study “ServiceNow is building a talent advantage”  reveals the success story.

Key takeaways

1) ServiceNow has developed a people strategy that is focused on listening to the needs of their employees and supporting them accordingly. They aim to attract, engage, and retain top talent by addressing the diverse needs of five generations in the workplace and reducing the financial and knowledge impacts of employee turnover.

2) The company has automated and accelerated the recruiting and hiring process, reducing manual steps per new hire by 70%. They provide a seamless orientation and onboarding process and offer a suite of solutions to engage employees. This includes a unified hub for resources, training programs, personalised learning recommendations, and a system for recognition.

3) ServiceNow uses its own platform to drive digital transformation within the company. The case study mentions the “Now on Now” initiative, which showcases how ServiceNow applies its solutions to improve work processes, increase productivity, and enhance employee satisfaction.

Read the full case study here https://www.servicenow.com/customers/now-on-now-talent.html.

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Teiva Systems is a ServiceNow Premier Partner and provides advisory, architecture, implementation, training and support services. Teiva Systems specialises in building custom applications and integrations with ServiceNow App Engine leveraging platform capabilities like common data model, security, integration layer.

Kostya Bazanov is ServiceNow Leading Architect and Technology Advisor since 2011. He acted in various roles such as technical consultant, implementer, solution architect, team lead in national and global projects and ServiceNow platform rollouts. Kostya is certified in ServiceNow ITSM, Discovery, Event Management, Application Development and other critical modules and capabilities.

Kostya Bazanov, Managing Director, Dec 01, 2023