Are you ready for the ServiceNow World Forum? A conference fully packed with AI-driven workflows to service people. Meet ServiceNow clients, partners, developer advocates in one place.
We will be there as well. So let us know, if you wish to meet and greet!
π Location: Messe MΓΌnchen, Am Messesee 2, 81829 MΓΌnchen, Germany
π
Date: October 23, 2024
π Time: 9:00 am to 6:00 pm UTC+1
What can you expect from that day?
The event offers a range of sessions focused on digital transformation, innovation, AI-driven solutions and workflow automation. Key topics include customer service management, IT operations, integration of artificial intelligence into the workflows, and optimisation of customer & employee experiences. Industry experts will share insights through keynote sessions, hands-on labs, and real-world case studies to demonstrate how businesses can achieve operational excellence and improve efficiency.
There will be two extraordinary keynotes, an opening and a closing one. The day will start about how to put AI to work for people, by ServiceNow VP Karel van der Poel and customer representatives from Novartis, Siemens and Deutsche Telekom. Football legend Oliver Kahn will close the day with his discussion about the insights from his career in an engaging interview with Markus Ehrle ServiceNow GVP EMEA Central, covering his leadership and high-performance strategies.
If you are interested in Operational Efficiency and how to elevate your service management practice, there will be several sessions with focus on IT Service Management (ITSM) and IT Operational Management (ITOM), including:
Here are the sessions covering Security Operations (SecOps) and Integrated Risk Management (IRM):
In case, you are looking for inspirations on how to improve your Employee Experiences, following sessions will cover HR Service Delivery (HRSD):
Clients and ServiceNow experts will also share their knowledge and experience of how to strengthen your digital posture and staying compliant in day to day work by discussing Security Operations (SecOps) and Integrated Risk Management (IRM):
For those of you, that would like to improve Customer Experiences, there will be exciting sessions covering Customer Service Management (CSM):
And for any of you building custom applications and solutions using GenAI, several sessions will focus on Generative AI (GenAI), Low-Code Applications and Creator Workflows:
Don’t forget to look into the catalogue to find most relevant topics. And come early into the speaker room as I assume there will be some “overbooked” session.
Kostya Bazanov, Managing Director, Oct 17, 2024
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