Feel the power of AI. At the ServiceNow World Forum 2024 in Munich.

Are you ready for the ServiceNow World Forum? A conference fully packed with AI-driven workflows to service people. Meet ServiceNow clients, partners, developer advocates in one place.

We will be there as well. So let us know, if you wish to meet and greet!

📍 Location: Messe München, Am Messesee 2, 81829 München, Germany
📅 Date: October 23, 2024
🕘 Time: 9:00 am to 6:00 pm UTC+1

What can you expect from that day?

• Inspiring keynote about the ways ServiceNow customers put AI to work, from enabling people to do their best work to transforming business and operations.
• Insightful sessions that will tell you the secrets for putting AI to work for people.
• Packed expo area. Packed with innovative ideas, smart people, valuable solutions.
• Priceless networking helpful for your business, operations, career

The event offers a range of sessions focused on digital transformation, innovation, AI-driven solutions and workflow automation. Key topics include customer service management, IT operations, integration of artificial intelligence into the workflows, and optimisation of customer & employee experiences. Industry experts will share insights through keynote sessions, hands-on labs, and real-world case studies to demonstrate how businesses can achieve operational excellence and improve efficiency.

There will be two extraordinary keynotes, an opening and a closing one. The day will start about how to put AI to work for people, by ServiceNow VP Karel van der Poel and customer representatives from Novartis, Siemens and Deutsche Telekom. Football legend Oliver Kahn will close the day with his discussion about the insights from his career in an engaging interview with Markus Ehrle ServiceNow GVP EMEA Central, covering his leadership and high-performance strategies.

If you are interested in Operational Efficiency and how to elevate your service management practice, there will be several sessions with focus on IT Service Management (ITSM) and IT Operational Management (ITOM), including:

• “ITSM Roadmap: Future Plans and Innovations” (9:00 AM – 9:30 AM): This session covers new developments in ITSM and how it integrates with IT operations management (ITOM).
• “Transforming IT Operations: Practical GenAI Solutions” (11:30 AM – 12:00 PM): This session addresses how ITSM can drive business agility and outcomes using AI.

Here are the sessions covering Security Operations (SecOps) and Integrated Risk Management (IRM):

• “Safeguarding Your Business: Strategies for Threats, Regulations, and Changes” (11:30 AM – 12:00 PM) – Focuses on cybersecurity, vulnerabilities, and regulatory compliance.
• “Optimizing Security Operations and Firewall Management for Boehringer Ingelheim” (3:00 PM – 3:20 PM) – Discusses firewall management and security operations.
• “From Zero to ISMS in 30 Questions” (2:30 PM – 2:50 PM) – Highlights the implementation of Information Security Management Systems (ISMS).

In case, you are looking for inspirations on how to improve your Employee Experiences, following sessions will cover HR Service Delivery (HRSD):

• “Der Weg der Berliner Verkehrsbetriebe zur digitalen HR-Revolution” (1:00 PM – 1:30 PM) – BVG shares its digital HR transformation.
• “HR Service Delivery: Supercharging the Future with New Innovations” (9:00 AM – 9:30 AM) – Discusses how ServiceNow’s HRSD enhances employee experiences and the latest HR innovations.
• “Intelligent HRSD: How (Gen)AI Evolves BASF’s HR Services” (1:00 PM – 1:30 PM) – BASF shares insights on using AI to redefine HR services.

Clients and ServiceNow experts will also share their knowledge and experience of how to strengthen your digital posture and staying compliant in day to day work by discussing Security Operations (SecOps) and Integrated Risk Management (IRM):

• “Safeguarding Your Business: Strategies for Threats, Regulations, and Changes” (11:30 AM – 12:00 PM) – Focuses on cybersecurity, vulnerabilities, and regulatory compliance.
• “Optimizing Security Operations and Firewall Management for Boehringer Ingelheim” (3:00 PM – 3:20 PM) – Discusses firewall management and security operations.
• “From Zero to ISMS in 30 Questions” (2:30 PM – 2:50 PM) – Highlights the implementation of Information Security Management Systems (ISMS).

For those of you, that would like to improve Customer Experiences, there will be exciting sessions covering Customer Service Management (CSM):

• “Customer Service Management: Transforming Service Delivery with GenAI” (9:00 AM – 9:30 AM) – Explores how GenAI enhances customer service and operational efficiency.
• “Upgrading Customer Experience: Leveraging GenAI” (11:30 AM – 12:00 PM) – Discusses how GenAI improves customer service across industries.
• “Being First @ KION: Key Takeaways for Creating Great UX” (3:30 PM – 4:00 PM) – Highlights customer experience transformation at KION.

And for any of you building custom applications and solutions using GenAI, several sessions will focus on Generative AI (GenAI), Low-Code Applications and Creator Workflows:

• “Enhancing Employee Experience: GenAI for Moments Big and Small” (11:30 AM – 12:00 PM) – Delves into using GenAI across employee interactions.
• “App Delivery & Automation: Scaling Apps Faster and Smarter with GenAI” (9:00 AM – 9:30 AM) – Discusses how GenAI and low-code empower developers to scale apps efficiently.
• “Empowering Automation: Build and Automate Any Workflow Fast with GenAI & Low Code” (11:30 AM – 12:00 PM) – Explores how GenAI can disrupt industries.

Don’t forget to look into the catalogue to find most relevant topics. And come early into the speaker room as I assume there will be some “overbooked” session.

Kostya Bazanov, Managing Director, Oct 17, 2024