Kostya Bazanov, Managing Director, May 21, 2025
The recent ServiceNow Knowledge Conference highlighted a major strategic shift in how the company is engaging with its developer and partner ecosystem through the Build Partner Program and its AI agent-driven platform vision. In the following article, I will summarise and provide additional insights and my opinion on the topics covered during the ServiceNow Partner […]
read moreSlava Trotsenko, CEO, May 09, 2025
Key AI Trends Transforming the ServiceNow Platform The necessity for ServiceNow digital workflow solutions isn’t just an assumption but an actual need. According to recent research, 90% of IT executives have business processes that would be improved by agentic AI. Taking this into account, we are going to explore some of the key trends in […]
read moreSlava Trotsenko, CEO, May 06, 2025
ServiceNow Predictive Intelligence integration is a great step forward for every enterprise, especially those who strive for automation of workflows within different departments. ServiceNow Virtual Agent and chatbot development is a next generation of AI solutions compared to generative AI.
read moreSlava Trotsenko, CEO, May 03, 2025
The capabilities of Agentic AI fascinate everyone who consider efficient ServiceNow AI & automation in apps. It's predicting, decision-making, and performance capabilities can easily automation numerous processes, that’s why it’s predicted to resolve around 80% of common customer service issues.
read moreSlava Trotsenko, CEO, Apr 29, 2025
Recently, the CEO of Amazon, Any Jassy, has said that there’s no evidence of the reducing demand for AI. Indeed, all the capabilities of AI haven’t been explored yet, so in the future businesses across industries will heavily rely on AI to enhance different processes.
read moreOleksii Konakhovych, CTO, Apr 24, 2025
In the ServiceNow platform architecture, Scoped applications and global applications represent distinct approaches to development within the Now platform. Each of these two approaches has its own set of characteristics and implications for your projects.
read moreOleksii Konakhovych, CTO, Apr 22, 2025
Customization of apps is a challenging task but it’s worth trying. According to a recent survey, 89% of marketers reported a revenue increase due to the customization of their apps.
read moreOleksii Konakhovych, CTO, Apr 17, 2025
Customization of mobile apps is one of the most efficient ways to achieve the desired goals in any industry. Many might think that custom app development is a very challenging task. If you belong to that cohort, you should learn more about ServiceNow Build on Now app development.
read moreOleksii Konakhovych, CTO, Apr 15, 2025
ServiceNow App Development & Customization Whether you need apps to interact with customers or to ensure proper workflow organization of the in-house processes within the company, in the digital age, the value of custom-made apps cannot be denied. However, here comes the pitfall: custom app development might often be quite a challenging and costly task. […]
read moreKostya Bazanov, Managing Director, Apr 10, 2025
Google just announced a new open protocol called Agent2Agent (A2A). This protocol allows different AI agents (or digital assistants) to talk to each. It ensures a secure and reliable communication, even if they come from different companies or platforms. ServiceNow is one of the partners joining this initiative, along with 50+ others. What is A2A […]
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