Kostya Bazanov, Managing Director, Apr 10, 2025

Google just announced a new open protocol called Agent2Agent (A2A). This protocol allows different AI agents (or digital assistants) to talk to each. It ensures a secure and reliable communication, even if they come from different companies or platforms. ServiceNow is one of the partners joining this initiative, along with 50+ others. What is A2A […]

Kostya Bazanov, Managing Director, Apr 09, 2025

The Power of Agentic AI in ServiceNow IT Service Management: A Whitepaper to Intelligent IT Automation As IT organisations scale, the demand for intelligent automation is growing. Agentic AI in ServiceNow is transforming IT Service Management (ITSM) and other workflows by enabling AI-driven decision-making, proactive workflows, and self-healing operations. In general, the term “Agentic AI” […]

Kostya Bazanov, Managing Director, Mar 31, 2025

Step-by-Step configuration of an Email account using OAuth 2.0 in ServiceNow As a ServiceNow Admin or Developer, you can connect your ServiceNow environment to a Business Google Mail account as inbound so you can receive emails and process them as cases, incidents and other task types. The configuration is not straightforward requires activities in ServiceNow […]

Oleksii Konakhovych, CTO, Mar 13, 2025

ServiceNow and the Future of Fintech: Trends to Watch Introduction: The Rapid Evolution of Fintech and ServiceNow Fintech Trends Fintech is rapidly evolving, driven by regulatory changes, technological innovation, and rising customer expectations. Staying competitive means embracing automation, AI, and advanced security—key ServiceNow fintech trends shaping the industry’s future. For fintech firms, innovation isn’t optional—it’s […]

Oleksii Konakhovych, CTO, Mar 12, 2025

Enhancing Fintech Security with ServiceNow SecOps & Risk Management Discover how AI-driven fintech security automation can proactively neutralize cyber threats and safeguard compliance. AI-driven fintech security automation is essential to proactively counter cyber threats and ensure robust compliance in financial services. The reality? The financial sector accounts for 29% of all cyberattacks, making it the […]

Oleksii Konakhovych, CTO, Mar 11, 2025

How ServiceNow’s Integration Hub Improves Fintech Interoperability The Challenge of Connecting Fintech Systems Fintech interoperability is crucial for efficient, secure financial services. This article explores how ServiceNow Integration Hub fintech interoperability helps fintech companies overcome fragmented systems by seamlessly connecting applications, automating workflows, and ensuring real-time data exchange. But there’s a challenge: Fintech ecosystems are […]

Oleksii Konakhovych, CTO, Mar 07, 2025

IT Service Management (ITSM) in Fintech: Best Practices & Use Cases Introduction: The Need for Scalable ITSM in Fintech Efficient IT Service Management (ITSM) is crucial for fintech companies operating in high-stakes digital environments, where downtime isn’t just inconvenient—it’s a significant business risk. Fintech customers demand instant transactions, uninterrupted 24/7 service, and robust security. At […]

Oleksii Konakhovych, CTO, Mar 06, 2025

ServiceNow for Fintech Compliance: Simplifying Regulatory Challenges Introduction: Why Compliance is a Make-or-Break Factor in Fintech In fintech, compliance isn’t just another box to check—it’s a business-critical necessity. With global financial regulations tightening and cyber threats on the rise, fintech firms need a scalable solution like ServiceNow for Fintech Compliance to ensure regulatory adherence while […]

Oleksii Konakhovych, CTO, Mar 05, 2025

Why Fintech Companies Need ServiceNow Implementation for Digital Transformation Introduction: The Digital Revolution in Fintech Fintech companies face massive operational challenges, ranging from compliance and cybersecurity to IT scalability. Moreover, they must navigate ever-changing regulations like GDPR and PCI-DSS while maintaining security. In addition, the risk of cyberattacks is increasing, making automated security solutions essential. […]

Oleksii Konakhovych, CTO, Mar 04, 2025

Automating Fintech Workflows: A Deep Dive into ServiceNow Implementation Introduction: The Automation Imperative in Fintech The fintech industry thrives on automation, efficiency, and scalability. Customers expect instant transactions, real-time account updates, and seamless digital experiences—and any delay can cost a company both money and trust. To stay competitive, fintech firms are turning to ServiceNow automation […]