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Kostya Bazanov, Managing Director, Sep 29, 2025

From Now Assist Skill to AI Agent: Building the Foundation of Agentic AI

ServiceNow AI architecture for an AI agent is more complex, which enables it to understand intent, choose the right skills, and execute end-to-end workflows across systems with guardrails and governance in place. That’s why we can call skills building blocks for the foundation of AI Agents.

Kostya Bazanov, Managing Director, Sep 16, 2025

AI Agent: Everything You Need to Know

Agentic AI in ServiceNow is an innovative AI solution that can be considered the next stage of the generative AI evolution. The implementation of AI solutions into business workflows was inevitable, as it’s evident that these tools bring many benefits to enterprises.

Slava Trotsenko, CEO, Sep 10, 2025

AI in Action: Elevating Your Daily Workflow with ServiceNow

Many of us haven’t actually noticed how AI tools have already changed our workdays. Nonetheless, it’s important to take a closer look at them right now because this is what will help us understand their maximum capabilities and prospects.

Kostya Bazanov, Managing Director, Sep 03, 2025

Digitale Verwaltung, die wirkt: Vom Ritual zur Wirkung – mit Workflows, Daten und KI.

Wenn wir über die Digitalisierung von öffentlichen Dienstleistungen und Verwaltungen sprechen, scheitert es selten am Mangel an Tools. Die technologische Landschaft rund um sogenannte GovTech und Smart Cities ist überwältigend.

Oleksii Konakhovych, CTO, Aug 26, 2025

ServiceNow ITOM Overview: Visibility, AIOps, Cloud & Automation Roadmap

ServiceNow IT operations management (ITOM) - a set of tools and services that allows predicting issues, eliminating user impact, automating resolutions, data connection, and modern DevOps. How can you gain full control over the resources using its solutions? Find out in this ServiceNow ITOM overview.

Oleksii Konakhovych, CTO, Aug 19, 2025

ServiceNow ITSM Overview: Modules, Implementation & AI-Driven Automation

AI-powered ServiceNow ITSM is a powerful assistant that helps businesses to align IT with their goals and deliver better IT services to everyone! It’s time to take a closer look at ServiceNow ITSM and discover what makes it outstanding!

Kostya Bazanov, Managing Director, Aug 14, 2025

Critical ServiceNow Applications and How AI Transformed Them in 2025

All ServiceNow modules are currently going through the transformation intended to push ServiceNow AI & Automation in apps to a brand-new level. The goal of this transformation is to put AI to work for people and businesses with new streamlined workflows and enhance productivity.

Kostya Bazanov, Managing Director, Aug 12, 2025

Overview of the ServiceNow Next-Gen CRM

AI-driven CRM from ServiceNow takes the concept of a CRM system to a whole new level. In the new era of CRM automation and AI agents, outdated CRM systems cannot provide the necessary end-to-end experiences and ensure a smooth workflow across different departments of your company.

Kostya Bazanov, Managing Director, Aug 08, 2025

ServiceNow AI Agent Orchestrator: A Complete Guide

At the beginning of 2025, ServiceNow introduced the technology of AI orchestration. The idea behind this technology sounds quite prosaic: incorporation of a central intelligence layer that ensures proper management and coordination of different tasks performed by AI agents.

Kostya Bazanov, Managing Director, Aug 05, 2025

What Is ServiceNow AI Agent Fabric? A Complete 2025 Guide

With the increasing adoption of AI solutions within business ecosystems, it becomes more vital to integrate technologies that can smoothly manage advanced AI workflows without violating security at the same time.

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