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Oleksii Konakhovych, CTO, Feb 11, 2026

ServiceNow Releases Explained

Understanding ServiceNow releases explained is significant for the companies that are using the platform. Every update brings fresh tools along with stronger protection – this makes daily workflow smoother for companies.

Oleksii Konakhovych, CTO, Feb 09, 2026

How to Prepare Custom ServiceNow Apps for Platform Upgrades

ServiceNow regularly releases updates with new features that can improve performance, efficiency, and user experience. Prepare custom ServiceNow apps for upgrade – it’s necessary, it helps maintain the security, reliability, and functionality of the platform, as well as making full use of innovations and improvements.

Slava Trotsenko, CEO, Feb 09, 2026

From Workflows to Conversations: How GPT-5.2 Is Redefining ServiceNow AI

Automation is no longer just about getting tasks done — it’s about understanding intent, anticipating needs, and interacting naturally. With OpenAI’s GPT-5.2 embedded directly into the ServiceNow AI Platform, enterprise workflows take a major leap forward.

Slava Trotsenko, CEO, Feb 05, 2026

Preparing ServiceNow for Audits: General Requirements to Follow

When new restrictions arrive, closer inspection happens automatically. Ignoring those steps does not fit today's reality but simply mirrors reality as it stands. Rooted in past research around ISO frameworks like GDPR, BSI, and WCAG accessibility.

Slava Trotsenko, CEO, Feb 03, 2026

Why ISO Certification Matters for Modern Companies (and What It Means for Our Clients)

Global international change has expanded the business space for all sides, but at the same time has brought difficulties related to the differences in the requirements of different countries. In business, where customer trust is becoming the currency and competition is the engine of progress, ISO standards are no longer a formality.

Kostya Bazanov, Managing Director, Jan 30, 2026

Your CMDB Design Decides Whether AIOps Pays Off.

Your CMDB Design Decides Whether AIOps Pays Off ServiceNow is betting big on autonomous IT operations. But without proper CMDB design, none of it works. In January 2026, ServiceNow launched the ITOM AIOps Configuration Center. It’s a centralized hub that shifts IT operations from reactive to proactive. On top of that, the new AI Agents […]

Kostya Bazanov, Managing Director, Jan 27, 2026

ServiceNow’s Reimagined Partner Program: Our Take from the Partner Kickoff

Teiva Systems was represented at the event by Alexey Klimenko, Co-Founder of Teiva Systems, and Raphael Holdermann, Chief Commercial Officer, and the announcements around the enhanced global Partner Program.

Kostya Bazanov, Managing Director, Jan 26, 2026

World Forum 2025: Where AI Becomes Action

World Forum 2025 once again proved why it stands at the heart of the global ServiceNow community. Hosted annually across global innovation hubs, including Munich and Amsterdam, the forum brought together industry leaders, partners, customers, and visionaries around one powerful question: how is AI redefining the way we work, lead, and create value?

Kostya Bazanov, Managing Director, Jan 06, 2026

Agentic AI Meets Governance Topology: Embedding Ethical and Compliant AI Agents in ServiceNow

The transition from automation (performing tasks based on rules under human supervision) to autonomy (advanced decision-making systems that are able to perform various tasks without human participation) requires removement from static control to dynamic organization based on trust.

Oleksii Konakhovych, CTO, Jan 02, 2026

Operational Excellence Through Governance Topology: How Manufacturers Use ServiceNow to Control Risk and Automation

Manufacturers use the ServiceNow platform to achieve operational excellence by implementing a comprehensive governance approach that can be described as a "governance topology." This approach allows them to centralize management, automate processes, and effectively manage risks.

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