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Oleksii Konakhovych, CTO, Aug 19, 2025

ServiceNow ITSM Overview: Modules, Implementation & AI-Driven Automation

AI-powered ServiceNow ITSM is a powerful assistant that helps businesses to align IT with their goals and deliver better IT services to everyone! It’s time to take a closer look at ServiceNow ITSM and discover what makes it outstanding!

Kostya Bazanov, Managing Director, Aug 14, 2025

Critical ServiceNow Applications and How AI Transformed Them in 2025

All ServiceNow modules are currently going through the transformation intended to push ServiceNow AI & Automation in apps to a brand-new level. The goal of this transformation is to put AI to work for people and businesses with new streamlined workflows and enhance productivity.

Kostya Bazanov, Managing Director, Aug 12, 2025

Overview of the ServiceNow Next-Gen CRM

AI-driven CRM from ServiceNow takes the concept of a CRM system to a whole new level. In the new era of CRM automation and AI agents, outdated CRM systems cannot provide the necessary end-to-end experiences and ensure a smooth workflow across different departments of your company.

Kostya Bazanov, Managing Director, Aug 08, 2025

ServiceNow AI Agent Orchestrator: A Complete Guide

At the beginning of 2025, ServiceNow introduced the technology of AI orchestration. The idea behind this technology sounds quite prosaic: incorporation of a central intelligence layer that ensures proper management and coordination of different tasks performed by AI agents.

Kostya Bazanov, Managing Director, Aug 05, 2025

What Is ServiceNow AI Agent Fabric? A Complete 2025 Guide

With the increasing adoption of AI solutions within business ecosystems, it becomes more vital to integrate technologies that can smoothly manage advanced AI workflows without violating security at the same time.

Kostya Bazanov, Managing Director, Jul 31, 2025

ServiceNow Launches a Control Tower for centralized management of AI agents

AI governance is a new step businesses should take to improve their digital ecosystems and facilitate the automation of processes. Thanks to the introduction of top-notch instruments and the advancement of existing technologies, institutions can heavily boost their efficiency without putting too much manual effort and investment.

Slava Trotsenko, CEO, Jul 25, 2025

ServiceNow Agentic AI: Leading the Open AI Era in 2025

ServiceNow Agentic AI: Leading the Open AI Era in 2025 May 7, 2025, marked the beginning of a new stage in the AI development era. At Knowledge 2025, the annual event for the customers and partners of ServiceNow, Bill McDermott, chairman and CEO of the company, presented a new ServiceNow AI Platform that will change […]

Oleksii Konakhovych, CTO, Jul 18, 2025

Managing Multi-Instance ServiceNow Deployments Effectively

Managing Multi-Instance ServiceNow Deployments Effectively In large organizations, using multiple instances of ServiceNow is not always an option: it is a business requirement. Separate departments, regional offices, or business units need autonomy in their processes. In such circumstances, ServiceNow multi-instance management becomes the only structured way to control the environment without losing the speed of […]

Oleksii Konakhovych, CTO, Jul 08, 2025

Citizen Development on ServiceNow: Benefits, Pitfalls, and Governance

Discover how ServiceNow empowers non-technical employees to create low-code apps that boost productivity and cut costs—plus the pitfalls (security gaps, governance woes) and the guardrails you need for safe, scalable citizen-development success.

Oleksii Konakhovych, CTO, Jul 04, 2025

Internal vs. External Support Models: What Works Best?

Choosing a ServiceNow support model isn't about who pushes the buttons. It's about stability, responsiveness, and confidence in the result. At the moment of failure, the user does not think about who is responsible.

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