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Oleksii Konakhovych, CTO, Jul 18, 2025

Managing Multi-Instance ServiceNow Deployments Effectively

Managing Multi-Instance ServiceNow Deployments Effectively In large organizations, using multiple instances of ServiceNow is not always an option: it is a business requirement. Separate departments, regional offices, or business units need autonomy in their processes. In such circumstances, ServiceNow multi-instance management becomes the only structured way to control the environment without losing the speed of […]

Oleksii Konakhovych, CTO, Jul 08, 2025

Citizen Development on ServiceNow: Benefits, Pitfalls, and Governance

Discover how ServiceNow empowers non-technical employees to create low-code apps that boost productivity and cut costs—plus the pitfalls (security gaps, governance woes) and the guardrails you need for safe, scalable citizen-development success.

Oleksii Konakhovych, CTO, Jul 04, 2025

Internal vs. External Support Models: What Works Best?

Choosing a ServiceNow support model isn't about who pushes the buttons. It's about stability, responsiveness, and confidence in the result. At the moment of failure, the user does not think about who is responsible.

Oleksii Konakhovych, CTO, Jun 26, 2025

Low-Code, Big Impact: Building Scalable Apps Without Writing a Line of Code

The ability to program less and use more ready-made functions and elements allows you to create software modules faster and with less effort from developers. As experts state, the market for platforms on which applications can be created practically without writing software code will reach $187 billion in 5 years. Thus, ServiceNow low‑code app development has bright perspectives.

Kostya Bazanov, Managing Director, Jun 23, 2025

Why AppGen Will Break the Old Rules of Software Development

Application Generation (AppGen) is redefining the future of software development. Powered by GenAI and low-code platforms like ServiceNow, AppGen enables business users to generate full applications using natural language prompts, contextual data, and reusable templates. This next-generation paradigm goes beyond traditional app delivery models—breaking the old triangle of time, cost, and quality. By combining AI-guided development, scalable governance, and platform-level orchestration, enterprises can accelerate innovation, reduce delivery risk, and empower citizen developers. Learn how Teiva Systems helps organizations operationalize AppGen with structured frameworks, reusable IP, and expert enablement.

Oleksii Konakhovych, CTO, Jun 20, 2025

Proactive Support Strategies for ServiceNow Apps

Transform your ServiceNow support from reactive firefighting to proactive excellence. Learn five key strategies- performance monitoring, customization audits, automated testing, user feedback, and team training that keep your platform stable, scalable, and trusted.

Kostya Bazanov, Managing Director, Jun 17, 2025

Building a Use Case from Scratch for Agentic AI in ServiceNow: Insights from the Frontlines

Earlier this week, I had the privilege of hosting a pivotal webinar in our run-up to the highly anticipated AI Hackathon, “Germany vs Netherlands: Mastering Agentic AI".

Oleksii Konakhovych, CTO, Jun 17, 2025

How to Empower Business Users with Creator Studio

Creator Studio was made for developers of any tech skill as it offers an intuitive toolkit for creating query-based apps. It removes traditional barriers to application development, allowing business process experts to implement ServiceNow business process solutions.

Oleksii Konakhovych, CTO, Jun 12, 2025

Best Practices for Supporting Enterprise ServiceNow Environments

Learn more about ServiceNow support best practices include a clear job model, regular maintenance, thorough documentation, productive analytics, and upgrade readiness.

Oleksii Konakhovych, CTO, Jun 02, 2025

Low-Code/No-Code Development on ServiceNow

Successful implementation begins with defining change management and communication strategies. And low-code development by ServiceNow will help you with this.

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