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Slava Trotsenko, CEO, Apr 29, 2025

Harnessing Agentic AI for Enterprise Automation with ServiceNow

Recently, the CEO of Amazon, Any Jassy, has said that there’s no evidence of the reducing demand for AI. Indeed, all the capabilities of AI haven’t been explored yet, so in the future businesses across industries will heavily rely on AI to enhance different processes.

Oleksii Konakhovych, CTO, Apr 24, 2025

Scoped vs Global Apps: Making the Right Choice for ServiceNow Projects

In the ServiceNow platform architecture, Scoped applications and global applications represent distinct approaches to development within the Now platform. Each of these two approaches has its own set of characteristics and implications for your projects.

Oleksii Konakhovych, CTO, Apr 22, 2025

10 Must-Know Customization Tips for Bulletproof ServiceNow Apps

Customization of apps is a challenging task but it’s worth trying. According to a recent survey, 89% of marketers reported a revenue increase due to the customization of their apps.

Oleksii Konakhovych, CTO, Apr 17, 2025

From Zero to App Hero: Building Custom Applications in ServiceNow Studio

Customization of mobile apps is one of the most efficient ways to achieve the desired goals in any industry. Many might think that custom app development is a very challenging task. If you belong to that cohort, you should learn more about ServiceNow Build on Now app development.

Oleksii Konakhovych, CTO, Apr 15, 2025

ServiceNow App Development & Customization

ServiceNow App Development & Customization Whether you need apps to interact with customers or to ensure proper workflow organization of the in-house processes within the company, in the digital age, the value of custom-made apps cannot be denied. However, here comes the pitfall: custom app development might often be quite a challenging and costly task. […]

Kostya Bazanov, Managing Director, Apr 10, 2025

Agent2Agent: A new protocol lets digital assistants to talk to each other

Google just announced a new open protocol called Agent2Agent (A2A). This protocol allows different AI agents (or digital assistants) to talk to each. It ensures a secure and reliable communication, even if they come from different companies or platforms. ServiceNow is one of the partners joining this initiative, along with 50+ others. What is A2A […]

Kostya Bazanov, Managing Director, Apr 09, 2025

The Power of Agentic AI in ServiceNow IT Service Management: A Whitepaper to Intelligent IT Automation

The Power of Agentic AI in ServiceNow IT Service Management: A Whitepaper to Intelligent IT Automation As IT organisations scale, the demand for intelligent automation is growing. Agentic AI in ServiceNow is transforming IT Service Management (ITSM) and other workflows by enabling AI-driven decision-making, proactive workflows, and self-healing operations. In general, the term “Agentic AI” […]

Kostya Bazanov, Managing Director, Mar 31, 2025

Eight Steps to Configure Business Gmail IMAP Account in ServiceNow Using OAuth 2.0

Step-by-Step configuration of an Email account using OAuth 2.0 in ServiceNow As a ServiceNow Admin or Developer, you can connect your ServiceNow environment to a Business Google Mail account as inbound so you can receive emails and process them as cases, incidents and other task types. The configuration is not straightforward requires activities in ServiceNow […]

Oleksii Konakhovych, CTO, Mar 13, 2025

ServiceNow and the Future of Fintech: Trends to Watch

ServiceNow and the Future of Fintech: Trends to Watch Introduction: The Rapid Evolution of Fintech and ServiceNow Fintech Trends Fintech is rapidly evolving, driven by regulatory changes, technological innovation, and rising customer expectations. Staying competitive means embracing automation, AI, and advanced security—key ServiceNow fintech trends shaping the industry’s future. For fintech firms, innovation isn’t optional—it’s […]

Oleksii Konakhovych, CTO, Mar 12, 2025

Enhancing Fintech Security with ServiceNow SecOps & Risk Management

Enhancing Fintech Security with ServiceNow SecOps & Risk Management Discover how AI-driven fintech security automation can proactively neutralize cyber threats and safeguard compliance. AI-driven fintech security automation is essential to proactively counter cyber threats and ensure robust compliance in financial services. The reality? The financial sector accounts for 29% of all cyberattacks, making it the […]

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