Case Study

ServiceNow Test Management 2.0 Customization for SAP Transformation

Implementation and customization of ServiceNow Test Management 2.0 to support a large-scale SAP transformation program — from a tightly scoped feasibility pilot through full-scale rollout and ongoing support & maintenance.

Business Challenge

• Validate whether ServiceNow Test Management 2.0 could support a large-scale SAP transformation program
• Align TM 2.0 with existing testing workflows and reporting standards
• Enable migration from TM 1.0 customizations without disrupting ongoing test operations
• Ensure continuity of testing while introducing a modernized framework
• Reduce dependency on custom-built testing tools and processes

The objective was to:

• Prove TM 2.0 feasibility for SAP transformation testing through a tightly scoped pilot before full-scale commitment
• Transition from TM 1.0 and fragmented tools into a unified, workflow-aligned testing platform
• Automate test asset onboarding and reduce manual setup overhead
• Establish a scalable, maintainable architecture supporting future testing expansion

Solution

• Pilot implementation of TM 2.0 to validate feasibility and core functionality
• Full-scale configuration aligned to Siegwerk’s testing model and SAP transformation needs
• Reusable test plans and cycles using guided copy functionality
• Enhanced execution tracking via enriched fields in Test Execution Suite and Assignment
• Standardized data onboarding using import mechanisms
• Custom Test and Test Set Excel import for fast test asset migration
• Integrated defect visibility directly within plans and cycles
• Support & Maintenance model with continuous enhancement delivery

Key capabilities include:

• Faster test planning and execution through reusable structures and streamlined workflows
• Reduced rework and manual handoffs across test teams
• Improved consistency in test cycles across SAP release iterations
• Accelerated onboarding of legacy test assets via Excel import capability
• Evidence-based scaling approach from pilot to enterprise rollout

Business Impact & Value

Operational Impact

• Simplified test lifecycle management within a single platform
• Reduced reliance on legacy TM 1.0 customizations
• Improved traceability between test execution and defects
• More efficient support model with on-demand enhancements during operations
• Increased standardization across SAP transformation testing streams

End-User Impact

• Test teams can plan and execute tests faster with less manual effort
• Improved visibility into execution status and defect linkage
• Easier reuse of test assets across projects and releases
• Reduced complexity in daily testing activities
• More intuitive and structured testing experience within ServiceNow

Summary

Teiva Systems delivered a full implementation of ServiceNow Test Management 2.0 for a global manufacturing customer — starting with an evidence-based feasibility pilot and evolving into full-scale enterprise adoption, modernizing SAP transformation testing with reusable structures, Excel-based asset migration, enriched execution tracking, and a sustainable support model for continuous improvement.

Talk with our experts

For USA

Raphael Holdermann

Co-founder & Chief Customer Officer at Teiva Systems USA

Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.

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Dach region (Germany, Switzerland & Austria)

Kostya Bazanov

Co-Founder & Director at Teiva Systems Germany

Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.

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Other countries

Oleksii Konakhovych

Co-Founder & CTO at Teiva Systems

Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.

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