Case Study
Internal usage implementation for FSM external vendor work order management – React JS based interface for reviewing distributed work orders among dedicated external Vendors with Vendors’ ability to accept/decline a work order
A healthcare company providing in-home medical services. Built on the ServiceNow Platform with React JS, the vendor portal enables external providers to securely manage, review, and respond to assigned work orders while maintaining compliance and data access controls.
Industry: Healthcare
Headquarters: Boston, Massachusetts, USA
Cooperation period: 2025
Employees: 1,000+
A US-based healthcare company providing in-home medical services needed a structured way to manage external service providers involved in field operations. The solution focused on enabling controlled collaboration with external vendors while maintaining ServiceNow platform security and governance standards.
The customer needed to manage external service providers within ServiceNow Field Service Management without relying on email or phone-based coordination. The challenge was to enable external vendor participation through a secure, scalable workflow while keeping all orchestration, visibility, and control inside the ServiceNow platform.
Teiva Systems designed and implemented a custom scoped ServiceNow application supporting:
Value for End Customers:
Value for the B2B Client:
For USA
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.