Emergency Event Management Data Sync App
Delivered a store-ready scoped application enabling core Emergency Event Management data synchronization
Case Study
Company card
About the customer:
A global technology leader in critical event management and public warning solutions, that helps enterprises, governments, and institutions anticipate, mitigate, and recover from crises – from natural disasters and IT outages to security incidents. Operating through a SaaS-based risk intelligence and emergency communication platform, they serve healthcare, finance, government, and education sectors across more than 100 countries.
Industry: Information Technology / Critical Event Management / Physical Security
Headquarters: USA
Cooperation period: 2025-2026
Employees: 1500+
Business Challenge
The customer needed to expand beyond their native environment to reach service consumers operating in ServiceNow. This gap in data accessibility and workflow continuity presented a clear challenge: bridge both environments seamlessly, without disrupting the customer’s existing processing and evaluation infrastructure.
The objective was to:
Deliver an MVP application that preserves the customer’s native environment as the primary processing point while exposing that data natively within ServiceNow.
- Deliver core data synchronization functionality between platforms
- Keep the customer’s environment as the primary processing and evaluation point
- Expose critical event data natively within ServiceNow workflows
- Enable on-demand and scheduled sync without disrupting existing infrastructure
- Support configuring ServiceNow as a live Risk Event data source
Solution
Implemented on-demand and scheduled data sync between the customer’s critical event platform and ServiceNow, with the ability to configure ServiceNow as a live Risk Event data source -extending risk intelligence directly into existing workflows.
Key capabilities include:
- Uni-directional asset sync and automatic classification into ServiceNow out-of-the-box (OOB) CMDB classes
- Synchronization of Alerts, Risk Events, and Affected Assets across both platforms
- Integration with external sensor systems to deliver real-time Risk Event data into the customer’s operational environment
Business Impact & Value
Operational Impact
- Critical event data synced into ServiceNow becomes an active trigger point for automated workflows and downstream actions
- Flexible, conditional communication rules extend the reach and precision of alert triggers
- Risk event data sources expanded — broader inputs, sharper situational awareness
End-User Impact
- Direct access to up-to-date assets, alerts, and risk events within the ServiceNow environment teams already use daily
- Rule-based notifications cut through noise, delivering faster and more relevant alerts when it matters most
Summary
Teiva Systems delivered a store-ready scoped ServiceNow application that unified Emergency Event Management data across platforms, enabling automated workflows, expanded risk event sources, and more flexible, rule-based communication triggers — without disrupting the customer’s existing
Talk with our experts
For USA
Raphael Holdermann
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Oleksii Konakhovych
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.