Case Study
In collaboration with digital legal automation partner, Teiva Systems has developed a solution for a global pharmaceutical company to manage sensitive data within the Legal & Compliance service catalog. It ensures the storage and timely deletion of this data on the ServiceNow platform in accordance with the company’s rules and policies in each country
German multinational pharmaceutical and biotechnology company. It is one of the largest pharmaceutical companies and biomedical companies in the world
Industry: Chemical Manufacturing
Headquarters: Leverkusen, Germany
Employees: 100,000
In partnership with Teiva Systems, a cutting-edge solution has been developed to manage sensitive data within the Legal & Compliance service catalog. This innovative approach ensures secure storage and facilitates the timely deletion of sensitive information on the ServiceNow platform, fully aligning with the company’s regulatory requirements and policies across all operating countries.
In simple terms, it means notifying the responsible users in advance that data will be either made anonymous or deleted as per the established algorithm.
We’re also setting up a mechanism called ‘legal hold’ for cases that are currently being actively reviewed.
Additionally, we’re creating a system to control who has access to cross-border cases. In one country, access will be available, while in another, it won’t.
Starting from CMDB migration and actualization, we reached the goal of having common base for the rest core IT processes to move to the new platform smoothly and efficiently. At the same time, preparing documentation and training of key actors during the migration allowed to reduce the overall project timelines, positively affecting the budget.
Solution
Custom module development on the ServiceNow platform makes it easy and efficient to configure which fields and tables should be anonymized or deleted, monitor data, manipulate data in a timely manner, and notify users based on their roles (role-based model).
Business Value
Storing sensitive data only within legally regulated periods or compliance requirements, and anonymizing and/or deleting sensitive data when necessary.
01
Single country usecase
02
Cross border usecase: A mechanism of partial data retention is implemented for countries where longer data retention periods are required.
For USA
Raphael Holdermann
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Oleksii Konakhovych
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.