Case Study

AI-Powered Due Diligence App for ServiceNow TPRM

A ServiceNow scoped application that embeds AI-powered organization and individual screening into Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM)—giving compliance teams faster research, consistent risk scoring, and audit-ready evidence without leaving ServiceNow.

Business Challenge

• Manual third-party and individual due diligence slowed vendor onboarding and compliance processes
• Screening performed across disconnected tools with no centralized audit trail or single source of truth
• No automated workflow to enforce due diligence before onboarding or compliance reviews
• Manual research across sanctions, financial crime, adverse media, governance, and related-party risks required significant analyst effort
• Required a ServiceNow-native solution to automate screening, standardize risk scoring, and support audit-ready TPRM and IRM workflows

The objective was to:

• Automate third-party and individual due diligence within ServiceNow
• Eliminate manual screening through AI-powered risk assessment and workflow automation
• Centralize screening requests, reports, and audit evidence in a single workspace
• Enable automated risk scoring for TPRM and IRM processes
• Support end-to-end compliance workflows with complete auditability
• Reduce screening and research time from hours to minutes

Solution

• Developed a standalone ServiceNow scoped application with a dedicated workspace for due diligence requests, identity resolution, and report review
• Integrated the customer AI platform using outbound REST APIs, inbound webhooks, and scheduled synchronization for automated report processing
• Automated organization and individual screening with AI-generated risk scores and audit-ready reports
• Implemented configurable mapping of screening results to TPRM and IRM risk scorecards without modifying core ServiceNow functionality
• Built custom scoped data models, administrative configuration, secure credential management, and a bespoke Markdown report viewer for an end-to-end ServiceNow-native experience

Key capabilities include:

• AI-powered organization and individual screening
• Automated due diligence request and report generation
• Identity candidate matching and resolution
• Automated TPRM and IRM risk scoring
• REST API and webhook integration with the customer platform
• Audit-ready reports with source citations and risk tags
• Configurable scorecard mapping and administration
• Secure API credential management
• Custom ServiceNow workspace and report viewer
• Real-time report status tracking and automated notifications

Business Impact & Value

Operational Impact

• Automated AI-powered due diligence within ServiceNow, reducing manual research and screening effort
• Centralized screening requests, reports, and audit evidence in a single ServiceNow workspace
• Standardized risk scoring across TPRM and IRM workflows through configurable mappings
• Established a complete audit trail for all screening activities and compliance decisions
• Preserved core ServiceNow TPRM and IRM functionality through an additive, scalable architecture
• Improved operational efficiency with automated workflows, API integrations, and asynchronous report processing

End-User Impact

• Perform organization and individual due diligence directly within ServiceNow
• Complete screening and risk assessment without switching between multiple systems
• Review AI-generated, audit-ready reports with source citations and risk indicators
• Receive automated risk scores for faster compliance and vendor onboarding decisions
• Recover failed screening requests with one-click regeneration
• Track report progress in real time through an interactive ServiceNow workspace

Summary

Teiva Systems delivered a ServiceNow scoped application that turns external AI-powered screening into a connected, auditable TPRM and IRM workflow. By centralizing due diligence requests, reports, evidence, and risk scores in one ServiceNow workspace, the solution helps compliance teams move from manual research to faster, more consistent, and fully traceable decision-making.

Talk with our experts

For USA

Raphael Holdermann

Co-founder & Chief Customer Officer at Teiva Systems USA

Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.

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Dach region (Germany, Switzerland & Austria)

Kostya Bazanov

Co-Founder & Director at Teiva Systems Germany

Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.

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Other countries

Oleksii Konakhovych

Co-Founder & CTO at Teiva Systems

Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.

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