Case Study
Delivering a Store-ready scoped application enabling organizations to submit drone-related ServiceNow Work Requests and receive real-time operational updates from the client’s platform.
The client is a North American technology company offering a geospatial platform for drone operations and airspace management.
They developed a certified ServiceNow Store app that lets ServiceNow users submit drone-related work requests directly from ServiceNow, while all operational execution stays within the client’s platform.
Industry: Government, Defense
Headquarters: North America
Cooperation period: 2025
Industry: Technology / Public Sector / Enterprise Services
Employees: 200+
Website: NDA
The client engaged Teiva Systems to design and build a ServiceNow Store-ready application that allows organizations to submit specialized service requests directly within ServiceNow and synchronize key updates from the client’s existing platform.
The solution provides a standardized entry point for request intake while keeping operational processing, validation, and area-based workflows within the client’s system.
The project defined the initial scope for an MVP Store application, including configurable request forms, outbound API integration for request creation, and an inbound endpoint for status, notes, attachments, and operational links. Depending on customer needs, the application also supports embedding the client’s external area-selection form for location-based requests.
Organizations using the client’s platform needed:
Teiva Systems designed and implemented a custom scoped ServiceNow application supporting:
Value for End Customers:
Value for the B2B Client:
For USA
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.