Fast, secure, and compliant reviews of ServiceNow low-code apps – aligned with federal and state standards (BSI, GDPR, WCAG/BITV, IT-Planning Council/FITKO).
ServiceNow Architecture and Quality Assurance for Government and Public Organisations
Why Teiva Systems for Public Organisations?
ServiceNow Excellence
Certified partner with deep platform expertise (Platform Architecture, Data Models and Governance, Integrations, Platform Intelligence, Customer Applications, App Engine).
Public Sector Fit
Experience in German procurement (EVB-IT), secure collaboration, confidentiality, and compliance.
Independence & Governance
Clear separation between implementation and review; conflict-free guarantees.
Deliverability
Pre-built scorecards, templates, and checklists accelerate reviews.
Enablement by Design
Every finding backed by concrete measures, references, and training.
Scope of Services (Review Axes)
We review applications along six key axes:
Architecture & CSDM/CMDB (EFRE / FITKO)
Development Quality & Testability (Health Check, Automated Test Framework)
Security & Compliance (ISO27001, ISO9001)
Data Model & Performance
Integrations & Operability
Accessibility & UX (BITV 2.0, WCAG 2.1)
Results You
Receive
Audit Report
(Executive Summary + Evidence)
Action Plan
(Quick wins, short-term, mid-term with effort estimates)
Management Deck
(Key findings, roadmap, decisions)
Enablement Pack
(Checklists, ATF starter kit, training modules)
How We Work (Methodology)
Step-by-step timeline:
01
Kick-off & Scope
Day 1-2
02
Analysis & Evidence
Day 3-6
03
Interim Review
Day 7
04
Final Report & Action Plan
Day 8-9
05
Executive Handover & Enablement
Day 10
*The duration of each phase is negotiated with the client.
**Phases can be combined, adjusted, or extended depending on project scope.
***Options include an Express Review (≈5 days) for smaller MVPs or a Deep Dive Review (15–20 days) for complex scenarios.
Proven Impact & References
Case Highlights:
National ITSM Migration
– Transparency & adoption accelerated
Customer Service Portal
– Unified secure portal, reusability, performance boost
Samsung SDS
– 100k+ devices managed globally, zero-touch solution
Compliance
& Certifications
ISO certified
GDPR/BSI/WCAG
compliant
270+ ServiceNow
accreditations
Supporting clients in achieving success across
the following industries:
Government & Public Sector
Ministries, municipalities, agencies
Healthcare & Social Services
Secure patient data handling, compliance, accessibility
Education & Research
Student lifecycle apps, AI-enabled enrollment, digital campuses
Financial Services & FinTech
Regulatory compliance, PCI-DSS, fraud prevention
Transportation & logistics
Operational efficiency, asset tracking, IoT integrations
Telecom & Utilities
High-volume service management, automated operations
Manufacturing & Industry
Process digitalisation, compliance, safety systems
Non-Profit & NGOs
Secure, cost-efficient digital service platforms
Talk with our experts
Americas region
Raphael Holdermann
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Oleksii Konakhovych
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.