Have you ever had a problem to organize requirements for Service Catalog?
I would like to share few tips how to build comprehensive catalog requirements gathering template that might help you to streamline process of catalog requirements gathering.
You can utilize Excel for this purpose and use Excel Tabs to describe separate sections of the catalog item such as Catalog Item Description (where you can include general information about your catalog item such as catalog name, category, short description, description, meta data and more); Workflow Tab (where you can depict workflow process using Visio to show developers how the process runs); Workflow Steps Tab (precise description of workflow main steps); Variables Tab (tab that will store all information about your variables such as variable type, condition when variable is visible, mandatory status etc.); Task Details Tab (where you can provide task name, assignment group or separate conditions needed to assign task to a group that can be performed via scripting);
It all can look as follows:
Natalia Kyzyurava, ServiceNow Solution Consultant, May 05, 2021
ServiceNow ITOM Overview: Visibility, AIOps, Cloud & Automation Roadmap
ServiceNow IT operations management (ITOM) - a set of tools and services that allows predicting issues, eliminating user impact, automating resolutions, data connection, and modern DevOps. How can you gain full control over the resources using its solutions? Find out in this ServiceNow ITOM overview.
read moreServiceNow ITSM Overview: Modules, Implementation & AI-Driven Automation
AI-powered ServiceNow ITSM is a powerful assistant that helps businesses to align IT with their goals and deliver better IT services to everyone! It’s time to take a closer look at ServiceNow ITSM and discover what makes it outstanding!
read moreCritical ServiceNow Applications and How AI Transformed Them in 2025
All ServiceNow modules are currently going through the transformation intended to push ServiceNow AI & Automation in apps to a brand-new level. The goal of this transformation is to put AI to work for people and businesses with new streamlined workflows and enhance productivity.
read more