Tips how to prepare requirements gathering template for Service Catalog
Have you ever had a problem to organize requirements for Service Catalog?
I would like to share few tips how to build comprehensive catalog requirements gathering template that might help you to streamline process of catalog requirements gathering.
You can utilize Excel for this purpose and use Excel Tabs to describe separate sections of the catalog item such as Catalog Item Description (where you can include general information about your catalog item such as catalog name, category, short description, description, meta data and more); Workflow Tab (where you can depict workflow process using Visio to show developers how the process runs); Workflow Steps Tab (precise description of workflow main steps); Variables Tab (tab that will store all information about your variables such as variable type, condition when variable is visible, mandatory status etc.); Task Details Tab (where you can provide task name, assignment group or separate conditions needed to assign task to a group that can be performed via scripting);
It all can look as follows:
1. Overall Overview:
2. Catalog Item Description tab example:
3. Workflow Example done in Visio:
4. Workflow Steps Tab Example:
5. Variables Tab Example:
6. Task Details Tab Example:
7. If you want to complete your template you can add a Testing Tab to it. It might look as follows:
Natalia Kyzyurava, ServiceNow Solution Consultant, May 05, 2021
Eager to take the next step? Contact us today!
Latest Articles
AI Agents Are Breaking the Per-User Software Model
AI agents are changing more than enterprise workflows. They are challenging one of the assumptions SaaS economics has relied on for decades: that software value broadly scales with the number of humans using it.
read more
ServiceNow App Assessment: What Is Really in Your App
Every ServiceNow application that has been in production for more than a year shares one property: it works. Someone logs in, clicks through, and watches it do the thing it was built to do. That single fact usually ends the internal conversation about whether the app is healthy.
read more
The Agent Nobody’s Talking About: What Otto Actually Does All Day
Every ServiceNow release introduces features that quickly take over conference keynotes and LinkedIn discussions. The Australia release is no exception. AI Control Tower, Action Fabric, L1 AI Specialist, and new governance capabilities have received much of the attention — and for good reason.
read more