Nähere Informationen über Teiva Systems finden Sie auf der Seite „Artikel“

Tips how to prepare requirements gathering template for Service Catalog

Have you ever had a problem to organize requirements for Service Catalog?

I would like to share few tips how to build comprehensive catalog requirements gathering template that might help you to streamline process of catalog requirements gathering.

You can utilize Excel for this purpose and use Excel Tabs to describe separate sections of the catalog item such as Catalog Item Description (where you can include general information about your catalog item such as catalog name, category, short description, description, meta data and more); Workflow Tab (where you can depict workflow process using Visio to show developers how the process runs); Workflow Steps Tab (precise description of workflow main steps); Variables Tab (tab that will store all information about your variables such as variable type, condition when variable is visible, mandatory status etc.); Task Details Tab (where you can provide task name, assignment group or separate conditions needed to assign task to a group that can be performed via scripting);

It all can look as follows:

7. If you want to complete your template you can add a Testing Tab to it. It might look as follows:

Natalia Kyzyurava, ServiceNow Solution Consultant, May 05, 2021

Eager to take the next step? Contact us today!

Latest Articles

Internal vs. External Support Models: What Works Best?

Choosing a ServiceNow support model isn't about who pushes the buttons. It's about stability, responsiveness, and confidence in the result. At the moment of failure, the user does not think about who is responsible.

Low-Code, Big Impact: Building Scalable Apps Without Writing a Line of Code

The ability to program less and use more ready-made functions and elements allows you to create software modules faster and with less effort from developers. As experts state, the market for platforms on which applications can be created practically without writing software code will reach $187 billion in 5 years. Thus, ServiceNow low‑code app development has bright perspectives.

Why AppGen Will Break the Old Rules of Software Development

Application Generation (AppGen) is redefining the future of software development. Powered by GenAI and low-code platforms like ServiceNow, AppGen enables business users to generate full applications using natural language prompts, contextual data, and reusable templates. This next-generation paradigm goes beyond traditional app delivery models—breaking the old triangle of time, cost, and quality. By combining AI-guided development, scalable governance, and platform-level orchestration, enterprises can accelerate innovation, reduce delivery risk, and empower citizen developers. Learn how Teiva Systems helps organizations operationalize AppGen with structured frameworks, reusable IP, and expert enablement.