Platform Performance Consulting

Your ServiceNow Instance Has a Performance Problem. Let’s Fix It.

Slow dashboards, upgrade anxiety, and mounting technical debt aren’t normal — they’re symptoms. Teiva Systems diagnoses your platform, remediates what’s hurting it, and hands you a roadmap to reclaim performance and ROI.

Health Assessment
Performance Tuning
Upgrade Readiness
Technical Debt
Platform Roadmap
Strategic Advisory

Schedule a Meeting View Packages

Consulting track record

15+

Years ServiceNow expertise

2×

Avg. speed after tuning

~40%

Technical debt reduced

5 days

Full assessment delivered

What we assess & fix

Security

Performance

Upgradeability

Manageability

Usability

Integration health

License utilization

Custom code

Schedule a Meeting View Packages

The warning signs

Six Symptoms That Mean
Your Platform Needs Attention

01

Slow dashboards & lagging workflows

Poorly written scripts, misconfigured tables, and excessive customizations degrade page load times — killing daily productivity.

02

Upgrade anxiety & broken releases

Undocumented customizations and technical debt turn every ServiceNow upgrade into a risk event instead of a routine.

03

Integration failures & silent API errors

Third-party integrations break quietly. Event queues overflow. Connected systems lose trust in the platform as a reliable source of truth.

04

Security & access control gaps

Over-assigned roles and permission misconfigurations accumulate with every new team and module — creating audit exposure that compounds silently.

05

Orphaned workflows & abandoned apps

Half-built workflows, duplicate configurations, and obsolete scripts accumulate — cluttering the instance and inflating maintenance cost.

06

ROI erosion & license waste

You’re paying for capabilities that aren’t used. Without governance, license spend grows as platform value to the business stays flat.

Assessment methodology

Five Dimensions. One Complete Picture.

Our assessment is built on ServiceNow’s own HealthScan methodology — five critical dimensions evaluated against thousands of best-practice checks, enriched with 17 years of implementation experience across real enterprise environments.

Security

Access controls, role assignments, encryption, vulnerability exposure, and ACL misconfigurations across all modules.

Performance

Script execution, slow queries, transaction response times, scheduled job conflicts, and event queue health.

Upgradeability

Customization conflicts, deprecated APIs, undocumented changes, and readiness against the next release.

Manageability

Instance governance, admin overhead, configuration structure, and sustainable ongoing administration.

Usability

End-user experience, portal load times, UI best-practice adherence, and adoption indicators across modules.

Why clients choose Teiva

The Record Speaks
Before the Proposal Does

01

2025 AI Demo Championship Winner

ServiceNow Agentic AI Partner Award Winner at the Knowledge, Las Vegas.

02

2026 AI Innovation Zone Winner

3 client solutions built on Teiva-delivered team were awarded at the ServiceNow Knowledge, Las Vegas.

03

Official Partner of Choice — AI Development

Recognized by ServiceNow as a preferred delivery partner for AI development on the platform.

04

Authorized Training Partner

Certified to deliver official ServiceNow training across all core tracks — ITSM, ITOM, CSM, App Engine, and more.

05

ISO Certified

ISO 9001:2015 – Quality Management ISO 14001:2015 – Environmental Management ISO/IEC 27001:2022 – Information Security Management.

06

15+ Years ServiceNow Expertise

Your lead gets a certified, senior ServiceNow team — not a generalist agency learning the platform on the job.

Trusted by the top-tier clients

What we deliver

Six Consulting Services.
 One Platform That Performs.

Every service is delivered by certified ServiceNow engineers who spend time inside your platform before recommending anything. No generic reports, no remote guesswork.

Platform Health Assessment

A full HealthScan-based audit across all five dimensions. Delivered in 5 business days with a structured, prioritized report your team can act on immediately — no months of consulting required.

HealthScan

Instance audit

P1/P2/P3 report

5-day delivery

Performance Tuning

Deep investigation and hands-on resolution of slow transactions, script bottlenecks, database query issues, event queue overflows, and scheduled job conflicts — with measurable before/after benchmarks.

Query analysis

Script optimization

Event queue

Node health

Upgrade Readiness

Pre-upgrade analysis to surface customization conflicts, deprecated APIs, and technical blockers before they cause release failures — with a clean remediation plan and upgrade execution support.

Pre-upgrade scan

Code review

Conflict fix

Zero-downtime plan

Technical Debt Remediation

Systematic mapping and cleanup of accumulated debt — orphaned workflows, duplicate configurations, undocumented customizations, and obsolete scripts — restoring maintainability and reducing admin burden.

Debt mapping

Workflow cleanup

Code standardization

Documentation

Integration & API Health

Full review of inbound and outbound integrations for error patterns, authentication issues, payload mismatches, and rate limit violations — with remediation guidance and monitoring recommendations.

API audit

Error pattern analysis

Auth review

Integration map

Platform Roadmap & Strategic Advisory

A forward-looking ServiceNow strategy aligned to your business goals — module expansion, AI readiness, license right-sizing, and a prioritized 12-month platform roadmap with effort estimates.

12-month roadmap

AI readiness

License audit

Module strategy

Engagement Packages

Three Tiers. One Engagement Model That Fits.

Whether you need a fast health check, a full performance overhaul, or an ongoing advisory partnership — every tier is staffed by senior ServiceNow engineers.

Starter

Platform Health Check

A focused, time-boxed platform audit delivered in 5 business days — so you know exactly what's wrong and what to fix first.

Full HealthScan across all 5 dimensions
Security & access control audit
Performance bottleneck identification
Upgrade readiness pre-check
License utilization review
Prioritized findings report (P1/P2/P3)
Executive summary for leadership
Report walkthrough session

Best for: organizations heading into a major upgrade or expansion and wanting a clear baseline first.

Request Package

Professional

Performance Consulting

Assessment plus hands-on remediation — we don't just find the problems, we fix them and leave your platform measurably faster.

Everything in Health Check
Performance tuning & script optimization
Technical debt remediation (top-priority)
Integration & API health review
Upgrade readiness remediation
Custom code review & documentation
Before/after performance benchmarks
30-day post-engagement support

Best for: platforms experiencing performance degradation or organizations preparing for a ServiceNow upgrade.

Request Package

Strategic

Platform Advisory

An ongoing advisory partnership — continuous governance, roadmap planning, and expert guidance across your ServiceNow ecosystem.

Everything in Performance Consulting
12-month platform roadmap
AI readiness & GenAI strategy
Quarterly health assessments
License right-sizing & cost optimization
Module expansion planning
Dedicated senior consultant
Monthly executive reporting

Best for: enterprises who want a permanent ServiceNow advisor governing the platform and maximizing long-term ROI.

Request Package

Feature Breakdown

What’s Included at Each Level

Transparent comparison — no surprises after the engagement starts.

Consulting Capability	Health Check	Performance	Advisory
Full HealthScan (5 dimensions)
Security & access control audit
Performance bottleneck identification
Upgrade readiness pre-check
License utilization review
Prioritized findings report (P1/P2/P3)
Executive summary for leadership
Report walkthrough session
Performance tuning & script optimization
Technical debt remediation (top-priority)
Integration & API health review
Upgrade readiness remediation
Custom code review & documentation
Before/after performance benchmarks
30-day post-engagement support
12-month platform roadmap
AI readiness & GenAI strategy
Quarterly health assessments
License right-sizing & cost optimization
Module expansion planning
Dedicated senior consultant
Monthly executive reporting

Why Teiva Systems

Assessment is the easy part. 
We stay for the fix.

We scope, assess, remediate, and document — one team, one engagement, one written record of every change.

One engineer, start to finish

The CSA- / CIS-certified specialist who scopes your project runs the analysis and delivers the fix.

Results in 5 business days

We scope on day one and run the analysis in parallel. By day five you have a prioritised findings report. Not a summary deck — a working document you can act on immediately.

We work around your team

Assessment runs on read-only credentials. Remediation fits agreed maintenance windows. Your users keep working while we fix what is slowing them down.

Documented before/after results

We baseline performance before we touch anything. We measure and document the delta after. Every improvement is recorded — not estimated, not verbal, not a slide.

Senior-Only Delivery Model

Every assessment, remediation, and advisory engagement is staffed exclusively with senior-level consultants — no hand-offs mid-engagement.

Outcomes-First Methodology

We measure success in performance improvements and technical debt eliminated — not hours logged.

Your team

Expertise That Redefines Success

Our CRM delivery leads bring certified ServiceNow expertise and real customer operations experience — across service desks, field operations, and sales organizations.

Oleksii Konakhovych

Co-Founder & CTO at Teiva Systems

Oleksii has worked with ServiceNow since 2007 and is driven by the opportunity to build process design and platform architecture. With years of experience staying ahead of the challenges, he ensures every partner-referred engagement delivers the best result and noticeable improvement in quality.

Kostya Bazanov

Co-Founder & Director at Teiva Systems Germany

Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. As a trusted advisor and ServiceNow solution architect since 2012, he brings deep expertise in designing AI security frameworks — from identity governance and asset security to vulnerability response and integrated risk management. He helps clients implement end-to-end AI governance platforms that ensure reliable, compliant, and future-ready IT environments.

Eugene Garkusha

Head of Delivery and Customer Success

With 19 years in the IT industry, including 17 years working with ServiceNow, Eugene has led IT management and operations for companies like JTI, EPAM Systems, Bayer, and Teiva Systems. His focus on Application Management Services, combined with deep expertise in AI security architecture and CMDB-driven visibility, allows him to deliver tailored, efficient, and robust solutions that truly support clients' success.

Raphael Holdermann

Co-founder & Chief Customer Officer at Teiva Systems USA

Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.

Get Started

Find Out What’s Really Happening Inside Your Platform

Describe your symptoms in a free 30-minute scoping call — we’ll tell you what we’d look at first and what engagement makes sense for your situation.

Your ServiceNow Instance Has a Performance Problem. Let’s Fix It.

Six Symptoms That Mean Your Platform Needs Attention

Slow dashboards & lagging workflows

Upgrade anxiety & broken releases

Integration failures & silent API errors

Security & access control gaps

Orphaned workflows & abandoned apps

ROI erosion & license waste

Five Dimensions. One Complete Picture.

Security

Performance

Upgradeability

Manageability

Usability

The Record Speaks Before the Proposal Does

2025 AI Demo Championship Winner

2026 AI Innovation Zone Winner

Official Partner of Choice — AI Development

Authorized Training Partner

ISO Certified

15+ Years ServiceNow Expertise

Trusted by the top-tier clients

Six Consulting Services. One Platform That Performs.

Platform Health Assessment

Performance Tuning

Upgrade Readiness

Technical Debt Remediation

Integration & API Health

Platform Roadmap & Strategic Advisory

Three Tiers. One Engagement Model That Fits.

Platform Health Check

Performance Consulting

Platform Advisory

What’s Included at Each Level

Assessment is the easy part. We stay for the fix.

One engineer, start to finish

Results in 5 business days

We work around your team

Documented before/after results

Senior-Only Delivery Model

Outcomes-First Methodology

Expertise That Redefines Success

Find Out What’s Really Happening Inside Your Platform

Six Symptoms That Mean
Your Platform Needs Attention

The Record Speaks
Before the Proposal Does

Six Consulting Services.
 One Platform That Performs.

Assessment is the easy part. 
We stay for the fix.