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IT Operations Management

Stop Managing IT
Reactively. Know What’s
Happening Before It Breaks.

Hidden assets, alert floods, and manual processes are costing you uptime and productivity. Teiva Systems implements the full ServiceNow ITOM suite — Discovery, Service Mapping, Event Management, and AIOps — turning your infrastructure from a source of risk into a competitive advantage.

  • Discovery
  • Service Mapping
  • Event Management
  • AIOps
  • Cloud Management
  • Health Log Analytics
  • CMDB
  • Orchestration
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Teiva Partner Logo
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60%

Fewer incidents after ITOM go-live

15+

Years ServiceNow expertise

3×

Faster mean time to resolution

100%

Focused on ServiceNow

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ITOM modules we implement

Discovery
Service Mapping
Event Management
AIOps
Cloud Management
Health Log Analytics
Orchestration
CMDB

EN · DE · ES — multilingual support

Communicate in your language

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Teiva Partner Logo
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What we cover

The Full ServiceNow ITOM Suite

Six modules that work together to give your IT team complete infrastructure visibility, intelligent alerting, and the automation to act on it — from Day 1 of go-live.

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Discovery

Automatically identify every server, application, network device, database, and cloud resource across your environment — and populate the CMDB with accurate, real-time configuration data. No more manual asset tracking, no more stale records.
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Service Mapping

Map dependencies between infrastructure components and the business services they support — so when something breaks, you know immediately which services are affected, in what order, and how to prioritise response.
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Event Management

Consolidate alerts from across your monitoring landscape into a single, correlated view. Cut through the noise — only the events that actually matter reach your team, enriched with CI context and business impact scoring.
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AIOps & Health Log Analytics

Move from reactive to predictive. AI analyzes patterns in your operational data to detect anomalies before they become incidents, forecast infrastructure load, and reduce mean time to resolution across your environment.
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Cloud Management

Govern your hybrid and multi-cloud environment with policy-based automation. Provision, manage, and optimize cloud resources — preventing cost overruns, enforcing compliance, and maintaining visibility across AWS, Azure, and GCP.
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Orchestration & CMDB

Automate routine IT tasks — provisioning, de-provisioning, configuration changes — and maintain a reliable CMDB as the single source of truth for your entire infrastructure. Less manual work, fewer errors, faster resolution.

Implementation packages

Choose Your ITOM Engagement

Two focused implementation packages — and a managed operations tier for organizations that need ongoing ITOM expertise on demand.

Foundation

ITOM Visibility

For organizations starting their ITOM journey — get full infrastructure visibility and a reliable CMDB foundation before adding intelligence and automation.

  • ServiceNow Discovery implementation
  • CMDB population and data normalization
  • Service Mapping — business service dependencies
  • MID Server architecture and configuration
  • Discovery schedules and credential management
  • CMDB governance model and data quality rules
  • Handover documentation and team training

Optionally: Event Management integration with existing monitoring tools

Request Package

Get a custom quote or book a call

Professional

ITOM Intelligence

Full ITOM suite implementation — visibility, event management, AIOps, and cloud management delivered in a phased engagement with measurable outcomes at each stage.

  • Everything in ITOM Visibility
  • Event Management — alert correlation and noise reduction
  • AIOps — anomaly detection and predictive analytics
  • Health Log Analytics implementation
  • Cloud Management — multi-cloud governance and provisioning
  • Orchestration — routine task automation
  • Integration with existing monitoring stack
  • KPI baseline and post-go-live measurement

Optionally: Managed ITOM operations, ongoing CMDB governance

Request Package

Get a custom quote or book a call

Managed

ITOM Managed Operations

Ongoing ITOM expertise on demand — CMDB governance, Discovery maintenance, event rule tuning, and platform optimization. Your ITOM keeps working as your infrastructure grows.

  • Ongoing CMDB accuracy and governance
  • Cloud resource optimization reviews
  • Discovery schedule management and expansion
  • New infrastructure onboarding to CMDB
  • Event rule tuning and alert optimization
  • Monthly ITOM health reporting
  • AIOps model monitoring and refinement
  • Upgrade support and platform patching
Request Managed Operations

Ideal for teams without dedicated ITOM expertise in-house

Feature breakdown

What’s Included at Each Level

Capability ITOM Visibility ITOM Intelligence
ServiceNow Discovery implementation
CMDB population and data normalization
Service Mapping — business service dependencies
MID Server architecture and configuration
Discovery schedules and credential management
CMDB governance model and data quality rules
Handover documentation and team training
Event Management — alert correlation and noise reduction
AIOps — anomaly detection and predictive analytics
Health Log Analytics implementation
Cloud Management — multi-cloud governance and provisioning
Orchestration — routine task automation
Integration with existing monitoring stack
KPI baseline and post-go-live measurement

How it works

From Discovery to Operational Intelligence

A phased delivery model — building infrastructure visibility first, then layering intelligence and automation on a solid CMDB foundation.

01

Assessment & Scoping

We map your current infrastructure state, monitoring stack, and CMDB maturity — then scope the right ITOM implementation path.

02

Discovery & CMDB

Deploy Discovery, configure MID Servers, and populate the CMDB with accurate, governed infrastructure data — your foundation for everything that follows.

03

Intelligence Layer

Implement Event Management, AIOps, and Health Log Analytics — correlating alerts, eliminating noise, and shifting your team from reactive to predictive.

04

Measure & Optimise

KPIs baselined before go-live, tracked after. Incident frequency, MTTR, CMDB accuracy, and cloud spend — measured and reported monthly.

Key facts

Why ServiceNow ITOM with Teiva Systems?

ITOM only delivers value if Discovery is accurate, Event Management is tuned, and the CMDB stays current. We build it right — and keep it that way.

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Highly competent team

Our ITOM engineers hold deep ServiceNow certifications across Discovery, Service Mapping, Event Management, and AIOps. Every implementation is led by a specialist — not a generalist who also does ITSM and HRSD.
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Convenient communication

All delivery tracked in JIRA Service Management — full visibility into implementation progress, open items, and decisions. You see exactly where we are at every stage.
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Built around your infrastructure reality

ITOM implementations fail when Discovery is misconfigured or the CMDB data model doesn’t match how the business actually works. We start with a full infrastructure assessment — before writing a single line of configuration.
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Outcomes measured, not assumed

We baseline KPIs before implementation — incident frequency, MTTR, CMDB accuracy, cloud costs — and track them after go-live. You see what improved and by how much.

Your team

Expertise That Redefines Success

Our CRM delivery leads bring certified ServiceNow expertise and real customer operations experience — across service desks, field operations, and sales organizations.
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Oleksii Konakhovych

Co-Founder & CTO at Teiva Systems

Oleksii has worked with ServiceNow since 2007 and is driven by the opportunity to build process design and platform architecture. With years of experience staying ahead of the challenges, he ensures every partner-referred engagement delivers the best result and noticeable improvement in quality.
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Kostya Bazanov

Co-Founder & Director at Teiva Systems Germany

Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. As a trusted advisor and ServiceNow solution architect since 2012, he brings deep expertise in designing AI security frameworks — from identity governance and asset security to vulnerability response and integrated risk management. He helps clients implement end-to-end AI governance platforms that ensure reliable, compliant, and future-ready IT environments.
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Eugene Garkusha

Head of Delivery and Customer Success

With 19 years in the IT industry, including 17 years working with ServiceNow, Eugene has led IT management and operations for companies like JTI, EPAM Systems, Bayer, and Teiva Systems. His focus on Application Management Services, combined with deep expertise in AI security architecture and CMDB-driven visibility, allows him to deliver tailored, efficient, and robust solutions that truly support clients' success.
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Raphael Holdermann

Co-founder & Chief Customer Officer at Teiva Systems USA

Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.

For ServiceNow partners

Are You a ServiceNow Boutique Partner?

We hold your back while you transform your clients’ operations. A specialist ITOM offering for implementation partners who need deep infrastructure expertise on demand.

~30%

Scale cost efficiently

Hand off ITOM Discovery and CMDB work to our specialist team — saving significant costs on training, tooling, and dedicated headcount.

20%

Faster project delivery

Reduce your ITOM implementation timeline by delegating Discovery configuration and CMDB governance to engineers who do it every day.

100%

Gain client trust

Deliver ITOM implementations backed by 15+ years of ServiceNow expertise — and near-perfect CMDB accuracy your clients can rely on.

Get Started

Ready to See Everything Your Infrastructure Is Doing?

Tell us about your current monitoring setup and infrastructure complexity. We’ll scope the right ITOM engagement within 2 business days — no commitment required.

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