ServiceNow ITBM

Customize Your IT Operations to Your Business Goals

Create a secure, manageable, and scalable IT environment that improves how your business functions. With ServiceNow IT Business Management from Teiva Systems, you’ll reduce downtime, cut infrastructure costs, and accelerate all operations at least 3×.

Project Portfolio Mgmt
Demand Management
Resource Management
Agile Development
Financial Management
Innovation Hub

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Why ITBM with Teiva

15+

Years ServiceNow expertise

3×

Faster operations after ITBM delivery

~30%

Reduction in IT infrastructure costs

24/7

Global support coverage

ITBM Modules We Implement

Project Portfolio Mgmt

Demand Management

Resource Management

Agile Development

Financial Management

Application Portfolio

Innovation Management

Test Management

Vendor Management

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When You Need It

Signs Your IT Infrastructure Needs to Catch Up with Your Business

Your business is evolving — but your IT operations may not be keeping pace. These are the most common triggers that lead organizations to implement ServiceNow ITBM.

01

Changes in regulatory framework

New compliance requirements force updates to planning, analysis, and reporting — requiring updated software workflows and demand tracking, such as new accounting or audit procedures.

02

Diversification of internal processes

Expanding services — like adding logistics operations — demands updated IT workflows, route charts, and improved methods of cross-department interaction and coordination.

03

Digitalization of routine work

Moving tasks like approvals, estimates, and project reporting into automated IT architecture requires additional technical resources and structured project management workflows.

04

Business scaling and modernization

Generate accurate, AI-assisted quotes in seconds. Automate pricing logic, product configuration, and approval workflows — reducing quote cycle time and eliminating pricing errors.

05

IT and business teams misaligned

When technical and business departments pursue different priorities, delivery slows and investments are wasted. ITBM creates a shared focus on company goals and measurable outcomes.

06

No visibility into project costs and resources

Without a transparent tracking system, it’s impossible to allocate resources effectively, forecast spend, or justify IT investment decisions to finance and executive stakeholders.

ITBM Modules

ServiceNow ITBM Built for Strategic Clarity

We implement the full ServiceNow IT Business Management suite — every module configured to your workflows, integrated with your existing platform, and adopted by your teams.

Project Portfolio Management

Full visibility from idea to delivery across all technology and business portfolios. Track planned and unplanned work in one place, manage dependencies, and improve strategic decisions.

Portfolio governance

Milestone tracking

Roadmap planning

Scenario planning

Demand Management

Centralize all work requests and initiatives in one location. Each demand is evaluated based on cost, strategic value, and resource availability — ensuring only high-value initiatives are approved.

Intake portal

Demand scoring

Approval workflows

Prioritization

Resource Management

See staff availability, allocation, and capacity across all work tracked in ServiceNow. Identify and resolve resource conflicts before they impact delivery.

Capacity planning

Allocation tracking

Skills-based staffing

Utilization reports

Agile Development

Run Scrum, Kanban, or hybrid methodologies inside ServiceNow. Manage backlogs, sprints, epics, and stories — all connected to portfolio governance and business objectives.

Scrum & Kanban

Sprint planning

Backlog management

Velocity tracking

Financial Management

Connect CapEx and OpEx to project outcomes. Track actual vs. planned spend, forecast cost at completion, and build a transparent business case for every IT initiative.

Cost planning

Budget tracking

ROI reporting

Forecast vs. actual

Application Portfolio Management

Identify all applications in use, measure their business value, and decide what to invest in, maintain, replace, or retire — based on data, not opinion.

App inventory

Value scoring

Retire / replace

Cost optimization

Innovation Management

Capture new ideas from across the organization in a single location. Score, vote on, and track innovative ideas from submission through business case to approved project.

Idea submission

Crowdsourcing

Idea-to-project

Business case

Test Management

Build quality in from the start. Manage test plans, test cases, and defects inside ServiceNow — fully integrated with your project and agile delivery workflows.

Test plans

Test cases

Defect tracking

QA reporting

Executive Reporting & Analytics

Give leadership a single-pane-of-glass view: portfolio health, strategic alignment scores, delivery KPIs, and financial dashboards — ready for board-level reviews.

Role-based dashboards

KPI tracking

Performance Analytics

Board reporting

Business Benefits

What Your Business Gets from ServiceNow ITBM

ITBM creates measurable impact across the entire organization — turning IT from a cost center into a strategic business driver.

Unified focus on company goals

Technical and business departments work toward the same objectives. Every IT investment is directly tied to the strategic priorities of the company.

Reduced cost of IT operations

Cut the cost of maintaining IT assets through proactive portfolio management, automated workflows, and elimination of redundant applications and projects.

Faster time to market

Accelerate delivery of new products and services by removing bottlenecks in demand intake, improving resource flow, and eliminating manual project handoffs.

End-to-end delivery visibility

Track every initiative from idea through approval, resourcing, execution, and review — with real-time dashboards for every stakeholder level.

Adaptability to industry change

Build an IT architecture that evolves with market conditions, regulatory shifts, and business pivots — rather than becoming a constraint on organizational growth.

Stronger governance and risk control

Identify risks early, model scenarios, and make investment decisions with confidence — backed by structured data, not guesswork or spreadsheets.

Engagement Packages

Choose Your ITBM Engagement

Three clearly defined tiers designed to match where your organization is today — and where it needs to go.

Starter

For organizations starting their ITBM journey — establishing baseline demand intake, project visibility, and governance.

IT architecture and maturity assessment
Demand intake portal and approval workflows
Project and task management
Portfolio dashboard and KPI reporting
User roles and access governance
ITSM integration (change, incident)
Admin and end-user training

Ideal for: teams replacing spreadsheets and email-based project tracking with a governed ITBM platform.

Request Package

Professional

ITBM Full Suite

Complete end-to-end ITBM implementation across all core modules — from demand to delivery and financial governance.

Everything in Foundation
Resource management and capacity planning
Financial planning and cost tracking
Agile Development (Scrum / Kanban / hybrid)
Application Portfolio Management
Program and portfolio management
Executive dashboards and board reporting
Change management and adoption support

Ideal for: enterprises building a mature, company-wide ITBM capability with full portfolio-to-delivery coverage.

Request Package

Advanced

ITBM Optimization

For organizations already on ITBM who need a platform rescue, advanced configuration, or AI-enhanced capabilities.

Platform health check and instance audit
Performance tuning and technical debt removal
AI-powered demand scoring and forecasting
Innovation Hub and idea pipeline setup
Test Management implementation
Advanced Performance Analytics
Third-party integrations (Jira, Azure DevOps)
Ongoing advisory retainer option

Ideal for: ITBM-mature teams pushing toward AI-driven portfolio intelligence and predictive forecasting.

Request Package

Feature Breakdown

What’s Included at Each Level

A transparent breakdown — choose the right engagement with confidence, no surprises after the contract.

ITBM Capability	Foundation	Full Suite	Optimization
IT architecture and maturity assessment
Demand intake portal and approval workflows
Project and task management
Portfolio dashboard and KPI reporting
User roles and access governance
ITSM integration (change, incident)
Admin and end-user training
Everything in Foundation
Resource management and capacity planning
Financial planning and cost tracking
Agile Development (Scrum / Kanban / hybrid)
Application Portfolio Management
Program and portfolio management
Executive dashboards and board reporting
Change management and adoption support
Platform health check and instance audit
Performance tuning and technical debt removal
AI-powered demand scoring and forecasting
Innovation Hub and idea pipeline setup
Test Management
Advanced Performance Analytics
Third-party integrations (Jira, Azure DevOps)
Ongoing advisory retainer option

How it works

Clear ITBM Delivery Process

From discovery to go-live, every stage is visible, structured, and measured against real business outcomes.

01

Discovery & Assessment

We immerse in your industry, company, and IT maturity — mapping your current state against your strategic goals and identifying the right ITBM modules to implement.

02

Solution Design

We architect the ITBM configuration: module selection, data model, integration map, governance framework — all validated with your business and IT stakeholders.

03

Agile Implementation

Sprint-based delivery with continuous stakeholder demos and checkpoints. Each sprint delivers a working, tested capability — no big-bang go-lives.

04

Adoption & Optimization

Training, change management, hypercare, and adoption monitoring post go-live. We optimize toward measurable KPIs — not just a working system, but one people actually use.

Key facts

Why ServiceNow ITBM with Teiva Systems?

We connect IT investment decisions, workflows, and delivery teams in one system that people actually use — and measure the results.

Highly competent team

Our ITBM division consists of certified ServiceNow engineers with deep functional expertise across PPM, Demand, Resource Management, and Financial Management. No generalists on your project.

Convenient communication

Access our delivery system via JIRA Service Management for seamless two-way communication, task tracking, and full project history from discovery to go-live.

Built around real IT workflows

We start with how your teams actually plan and deliver work — not platform defaults. ITBM built around real processes gets adopted. ITBM that doesn’t fit how people work gets abandoned.

Outcomes, not just go-lives

We baseline KPIs before implementation and track them after go-live — adoption rates, demand cycle times, resource utilization, and portfolio ROI. Measurable improvement is the deliverable.

Your team

Expertise That Redefines Success

Our CRM delivery leads bring certified ServiceNow expertise and real customer operations experience — across service desks, field operations, and sales organizations.

Oleksii Konakhovych

Co-Founder & CTO at Teiva Systems

Oleksii has worked with ServiceNow since 2007 and is driven by the opportunity to build process design and platform architecture. With years of experience staying ahead of the challenges, he ensures every partner-referred engagement delivers the best result and noticeable improvement in quality.

Kostya Bazanov

Co-Founder & Director at Teiva Systems Germany

Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. As a trusted advisor and ServiceNow solution architect since 2012, he brings deep expertise in designing AI security frameworks — from identity governance and asset security to vulnerability response and integrated risk management. He helps clients implement end-to-end AI governance platforms that ensure reliable, compliant, and future-ready IT environments.

Eugene Garkusha

Head of Delivery and Customer Success

With 19 years in the IT industry, including 17 years working with ServiceNow, Eugene has led IT management and operations for companies like JTI, EPAM Systems, Bayer, and Teiva Systems. His focus on Application Management Services, combined with deep expertise in AI security architecture and CMDB-driven visibility, allows him to deliver tailored, efficient, and robust solutions that truly support clients' success.

Raphael Holdermann

Co-founder & Chief Customer Officer at Teiva Systems USA

Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.

Get Started

Ready to Align Your IT Investments with Business Strategy?

Tell us your key problems and tasks — we’ll design an ITBM engagement that fits your company, maturity, and timeline.