Case Study

ServiceNow Advisory, Technical Analysis & Implementation Support

Embedded ServiceNow consulting across multiple client engagements under a framework subcontracting model — delivering technical analysis, solution design, configuration support, and knowledge transfer to strengthen delivery capabilities across diverse IT transformation initiatives.

Business Challenge

• Required flexible, on-demand access to experienced ServiceNow expertise to strengthen delivery capacity across multiple concurrent client projects
• Needed seamless integration of an independent subcontractor into existing consulting workflows while maintaining strict compliance and confidentiality standards
• Limited internal documentation across diverse project environments required rapid adaptation and autonomous delivery
• High-quality technical outputs — analyses, concepts, system designs — had to meet client standards and security requirements without exception

The objective was to:

• Provide professional ServiceNow advisory, technical analysis, and implementation support across multiple client engagements
• Deliver technical analyses, solution concepts, and system design recommendations
• Support IT process optimization and digital transformation initiatives
• Produce high-quality documentation, process models, and decision-making materials
• Strengthen project delivery capabilities through flexible, specialized expertise
• Enable successful project execution through knowledge transfer and training activities

Solution

• Provided ServiceNow consulting and advisory services across multiple client projects under a framework subcontracting agreement
• Conducted technical analyses and developed solution concepts and implementation recommendations
• Supported ServiceNow configuration, customization, and process optimization activities
• Created technical documentation, process models, and design artifacts
• Delivered knowledge transfer, coaching, and training to project teams
• Operated under strict data protection, security, compliance, and confidentiality requirements throughout all engagements

Key capabilities include:

• ServiceNow consulting, advisory, and solution architecture across diverse client environments
• Technical analysis, requirements analysis, and concept development
• ServiceNow configuration and implementation support
• IT process analysis, optimization, and digital transformation support
• Technical documentation, process modeling, and design artifact creation
• Knowledge transfer, stakeholder workshops, and team coaching

Business Impact & Value

Operational Impact

• Increased delivery capacity through flexible access to specialized ServiceNow expertise
• Accelerated project execution and improved quality and consistency of technical solutions
• Reduced project risks through expert guidance, best-practice recommendations, and compliance-aligned delivery
• Strengthened internal knowledge sharing and team capabilities across project engagements

End-User Impact

• More efficient and optimized ServiceNow processes and workflows across client environments
• Faster delivery of service improvements and business requirements
• Improved quality and reliability of IT services through standardized configurations and documented solutions

Summary

Teiva Systems delivered ServiceNow advisory, technical analysis, and implementation support across multiple client engagements — providing solution design, configuration support, and knowledge transfer to strengthen delivery capabilities and drive successful IT transformation initiatives.

Talk with our experts

For USA

Raphael Holdermann

Co-founder & Chief Customer Officer at Teiva Systems USA

Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.

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Dach region (Germany, Switzerland & Austria)

Kostya Bazanov

Co-Founder & Director at Teiva Systems Germany

Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.

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Other countries

Oleksii Konakhovych

Co-Founder & CTO at Teiva Systems

Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.

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