Case Study

Employee Perception Analytics Solution on ServiceNow — Aniline

An AI-driven employee sentiment intelligence platform built on the ServiceNow Now AI Platform — integrating external employee perception data directly into ESG Management and HR workflows to deliver continuously updated, actionable intelligence.

Business Challenge

• No continuous, objective source of employee sentiment — traditional HR feedback is periodic, manual, and filtered through managerial layers
• No automated Social & Governance (S&G) data available for real-time ESG reporting and compliance
• Limited predictive insights for identifying organizational, cultural, and leadership risks at scale
• No AI-driven mechanism to recommend and trigger meaningful HR and organizational interventions within ServiceNow

The objective was to:

• Establish a continuous, AI-driven source of employee perception data as a “ground truth” for culture and sentiment
• Deliver real-time S&G metrics to strengthen ESG reporting and compliance readiness
• Enable predictive insights for early identification of workforce, cultural, and leadership risks
• Embed AI-powered recommendations and automated workflows directly into ServiceNow
• Translate employee feedback into measurable business performance outcomes

Solution

• ServiceNow Store application built on App Engine — integrating Aniline’s Experience ESG Framework and REST API into ESG Management, Employee Center, and HR workflows
• AI, NLP, and ML models analyze employee reviews across 63–73 cultural and ESG dimensions, converting unstructured feedback into structured insights
• Automated S&G scoring enables real-time ESG reporting and benchmarking across 70,000+ companies
• Company Perception Workspace — interactive dashboards for sentiment tracking, risk identification, and performance comparison
• Generative AI produces change readiness reports, risk alerts, and workflow-linked recommendations
• AI HR Assistant “Annie” — conversational AI agent for contextual HR insights and workforce decision support

Key capabilities include:

• Employee Perception Analytics Engine — AI, NLP, ML models analyzing 63–73 cultural and ESG dimensions
• Continuous ESG & S&G Metrics Generation — automated Social & Governance scoring for real-time benchmarking
• ServiceNow-native integration via App Engine — ESG Management, Employee Center, workflow automation
• Company Perception Workspace — sentiment dashboards, perception drivers, performance benchmarking
• AI-Driven Insights — generative AI for change readiness reports, risk alerts, and workflow-linked actions
• AI HR Assistant “Annie” — conversational AI for contextual HR insights and decision support
• Market & Benchmarking Intelligence — cross-company comparisons across 70,000+ organizations
• Automated Risk Detection — predictive analytics for early identification of cultural and workforce risks

Business Impact & Value

Operational Impact

• Real-time employee sentiment visibility — reduces reliance on manual HR feedback processes
• ESG metrics embedded into ServiceNow workflows — accelerating reporting, benchmarking, and compliance
• AI-driven insights automate proactive change management across large enterprises
• Cultural and workforce risks identified early through continuous data ingestion and predictive analytics

End-User Impact

• HR teams, managers, and executives gain real-time, data-driven visibility into workplace culture and sentiment
• Faster, more informed decisions through personalized AI insights and proactive issue resolution
• Stronger alignment between individual actions, organizational goals, and ESG outcomes

Summary

Teiva Systems delivered a ServiceNow Store application — an AI-powered employee perception analytics platform transforming external employee reviews into continuous ESG and cultural intelligence, enabling organizations to benchmark performance, identify workforce risks, and act through embedded AI-driven recommendations and automated ServiceNow workflows.

Talk with our experts

For USA

Raphael Holdermann

Co-founder & Chief Customer Officer at Teiva Systems USA

Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.

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Dach region (Germany, Switzerland & Austria)

Kostya Bazanov

Co-Founder & Director at Teiva Systems Germany

Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.

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Other countries

Oleksii Konakhovych

Co-Founder & CTO at Teiva Systems

Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.

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