Enterprise Request & Geospatial Integration Application on ServiceNow
Enterprise-grade Identity Governance and Administration, delivered natively on ServiceNow with Clear Skye
Case Study
Company card
About the customer:
Clear Skye is a U.S.-based technology company specializing in identity governance and administration (IGA). Built natively on the ServiceNow Platform, Clear Skye helps organizations manage identity lifecycles, enforce access policies, and improve compliance through unified workflows. Their solution enables teams to streamline identity processes, reduce operational risk, and gain better visibility across the enterprise.
Industry: Identity Governance & Administration (IGA) / Enterprise Software
Headquarters: USA
Cooperation period: 2021 – Present Ongoing Support
Employees: ~50–100
Website: https://clearskye.com/
Executive Summary
The project focused on implementing and configuring Clear Skye IGA as a native ServiceNow application to enable centralized identity governance, lifecycle management, and access provisioning. The solution leverages ServiceNow’s platform capabilities while extending them with enterprise-grade IGA functionality delivered through a certified scoped application.
Business Challenge
Organizations using ServiceNow required a comprehensive Identity Governance and Administration solution that:
- Operates natively within ServiceNow
- Supports identity lifecycle management (joiner, mover, leaver)
- Integrates with multiple authoritative and target systems
- Provides auditability and compliance evidence
- ServiceNow does not provide full IGA capabilities out of the box, creating the need for a tightly integrated, platform-native solution.
Solution & Business Value
Teiva Systems designed and implemented a custom scoped ServiceNow application supporting:
Clear Skye IGA was implemented as a scoped, certified ServiceNow Store application. The solution introduces an Identity Warehouse as a central system of record and enables automated provisioning, deprovisioning, access reviews, and policy-driven lifecycle management.
Business value is delivered through automation, reduced manual access management, improved compliance posture, and the elimination of external IAM tooling.
Business Outcomes:
- Centralized identity and access governance within ServiceNow
- Automated onboarding, transfers, and offboarding workflows
- Improved audit readiness and compliance reporting
- Real-time visibility into request status
Value for End Customers:
- Single platform for service management and identity governance
- Transparent access requests and approval workflows
- Faster provisioning and deprovisioning of access
- Improved security through consistent policy enforcemen
Value for the B2B Client:
- Native ServiceNow Store distribution model
- Full ownership of data and processes within the ServiceNow platform
- Reduced dependency on third-party IAM infrastructure
- Scalable architecture supporting large enterprise environment
Use Cases Covered by the Application
Identity lifecycle management (joiners, movers, leavers)
Role and entitlement governance
Access request management and approvals
Automated account provisioning and deprovisioning
Periodic access reviews and compliance evidence generation
Technologies and Tools
Talk with our experts
For USA
Raphael Holdermann
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Oleksii Konakhovych
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.