AI in Action: Elevating Your Daily Workflow with ServiceNow

In the rapidly evolving world of technologies and innovations, it’s impossible to ignore solutions that make workflows much faster and efficient. AI-driven tools by ServiceNow can perfectly showcase how AI is already changing our understanding of productivity. 

How AI Tools Play a Role from the Very Beginning of Your Workday

Many of us haven’t actually noticed how AI tools have already changed our workdays. Nonetheless, it’s important to take a closer look at them right now because this is what will help us understand their maximum capabilities and prospects.

Without further interruption, let’s see what ServiceNow AI tools can offer to our productivity.

Useful AI Tools for ServiceNow and How to Use Them

The biggest advantage of AI in ServiceNow workflows is that every tool has its field of specialization, some of which are quite unique and innovative. Explore how their daily use will make you a more productive professional.

Now Assist 

ServiceNow Now Assist daily use will introduce you to contemporary capabilities of generative AI. Now Assist is a universal instrument used for data summarization, content creation, conventional exchanges, and code generation. By integrating it into your workday, you can avoid such routine tasks as searching, generic code building, answering basic customers’ questions, etc.

Predictive Intelligence 

ServiceNow Predictive Intelligence examples showcase that this tool is smarter and faster than an average employee. Thanks to its built-in natural language processing system and access to big clusters of data. You don’t need AI expertise to implement Predictivef Intelligence by ServiceNow. For such routine tasks as classification, mapping, routing, smart recommendations, reporting, analysis, etc.

Virtual Agent 

Virtual Agent isn’t just an AI-driven chatbot but a wholesome solution capable of providing self-service. Automatic issue resolution, conversational analytics, concise response synthesis, third-party channel integration, and many more features. ServiceNow Agent use cases prove that it can greatly increase your return on investment by relieving you of a tiresome daily routine.

AI Search 

ServiceNow Search benefits are quite prosaic and obvious even to those who know very little about the daily use of AI:

• It delivers precise, actionable answers (not just links) by understanding the intent behind queries through NLP.
• It continuously improves relevance and earns from user behavior and auto-adjusts results over time.
• It boosts self-service and deflection with improved answer quality, reducing support tickets. Deloitte reported a 67% reduction in queries.

AI Agent Fabric 

If you are looking for an efficient space that will ensure smooth collaboration of AI instruments, ServiceNow AI Agent Fabric is what you should definitely take a closer look at. Agentic AI is an innovation that not just generates content based on provided data. But enables independent and autonomous performance of its agents. While united by the AI Fabric or Orchestrator. Those agents are capable of delivering tangible value across various functions and processes within your enterprise’s digital ecosystem.

In addition to execution itself, orchestrating the performance of your AI agents also enables better planning. Control Tower, AI Agent Fabric, and AI Orchestrator are interconnectable tools that ensure smooth data exchange in a constant workflow.

Event Management + AI Ops 

Event Management + AIOps Ingests alerts from multiple sources, deduplicates, and consolidates them into meaningful incidents, slashing noise by up to 99%. Also, it uses machine learning to detect anomalies across metrics and logs—Metric Intelligence and Health Log Analytics — facilitating early detection and proactive intervention.

Pro Plus 

Pro Plus Licensing unlocks Now Assist (Generative AI) across core domains — Adds AI capabilities like incident/case summarization, resolution note generation, and chat/email assistance across ITSM, CSM, HRSD, Creator, and more. In addition to that, it empowers agents and developers with summarization, AI prompts, and intelligent assistance directly within their workflows. Basically, you get unlimited access to all the ServiceNow AI capabilities, which gives your business a new strategic value proposition by delivering higher productivity and better automation.

The Final Thought

On the whole, by ignoring those and many other ServiceNow tools, you run the risk of losing the competition drastically, no matter whether you are a business owner or just a professional doing your job. Innovations should be implemented because real-world cases show their efficiency.

Slava Trotsenko, CEO, Sep 10, 2025