Key AI Trends Transforming the ServiceNow Platform

The necessity for ServiceNow digital workflow solutions isn’t just an assumption but an actual need. According to recent research, 90% of IT executives have business processes that would be improved by agentic AI.

Taking this into account, we are going to explore some of the key trends in ServiceNow intelligent automation.

ServiceNow AI & Automation in Apps

The bottom line is that modern advancements in AI technologies are the cornerstone of the ServiceNow AI-powered service delivery consulting evolution. Avoiding or ignoring them is the biggest an enterprise can make for its digital development strategy. ServiceNow enterprise automation, businesses become capable of not only enhancing processes within specific departments but also of taking the whole ecosystem to a new level.
With that in mind, consider developing a well-thought-out integration of the ServiceNow automation strategy to leverage all the capabilities of AI-driven solutions.

Slava Trotsenko, CEO, May 09, 2025

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