Focus not on infrastructure and technology constraints but on meeting the needs of technology users. Thanks to this approach, your company will significantly reduce operating costs and increase the level of services of an IT provider: both to your employees and customers.
Now technology within your organization can deliver measurable benefits! Formalize IT requirements, monitor progress, and measure supplier performance.
Teiva Systems works with the best vendor of solutions in the field of ITSM according to Gartner: ServiceNow. Thanks to diversification, the ability to choose a package of services, and the flexibility of integrating systems, we can increase the efficiency of your business in several vital areas:
Asset management;
Cloud analytics;
Customer relationship management;
Financial management;
Mobile applications;
Security and access systems.
1. Formation of ITSM strategy. We choose the optimal structure of interaction with clients by identifying user needs, forming a list of package services, and agreeing on a budget. As part of this stage, we determine your company’s goals, possible requests, and the specifics of providing services for the management of the technical base quality.
2. Service design development. We plan and design all services that you will provide to your users, partners, and customers through the IT infrastructure to meet business needs. At this step, we detail and formalize the company’s services, assess the risks and service quality standards for users of IT-services business.
3. Service implementation. We create, test, and pilot the launch of services to assess the continuity and effectiveness for the end-users of solutions. At the current stage, we carry out deployment, testing, asset management, and monitoring the implementation of basic KPIs for the customer.
4. Project implementation. We carry out a comprehensive modernization of control and elimination of incidents in the company in a real environment. At this step, you are operating the IT management service on a specific infrastructure, processes, tasks, and resources.
5. Control and optimization. We systematically improve key performance indicators by automating, optimizing the interaction process, identifying failures, and responding to the technical management service. As part of this step, you receive a number of initiatives, proposals, assessments, and forecasts to optimize the current IT processes in the company.
Reducing the cost of maintaining the IT infrastructure;
Creating flexible, scalable, and manageable IT processes;
Optimizing IT operations;
User service stability;
Controllability of the life cycle of IT products;
Increase in the effectiveness of IT personnel;
Reducing the risks in introducing progressive solutions.
ServiceNow Discovery
automatic search and identification of new IT assets
ServiceNow Agile Development
centralized management of technical processes for the development of IT services and products
ServiceNow Mapping Service
defining networks and interconnections in IT infrastructure
SAP Solution Manager
9 tools to accelerate the implementation of ITSM into a company according to ITIL standards
ServiceNow Financial Management
a single dashboard for financing and budgeting tools
Odoo Discuss
team communication improvements
ServiceWatch
creating dependencies between business services and IT services of a company based on the existing technical infrastructure
Odoo PLM
IT product lifecycle management ]
ServiceNow
creation of self-service portals for identifying and solving problems with hardware and technical part
Odoo Quality
management systems for quality of processes, products, and services