Case Study
The solution extends ServiceNow with a student services portal, automated workflows, and an advisor workspace to streamline request management. By integrating task management and preparing for GenAI enhancements, it provides a single access point for student services, reduces staff workload, increases transparency, and improves both efficiency and student satisfaction.
U.S.-based EdTech innovator focused on transforming the higher education experience through Agentic AI solutions. The company helps universities and colleges deliver streamlined, automated, and personalized services for students, staff, and administrators by integrating AI into existing campus systems such as ServiceNow.
Industry: Higher Education / EdTech
Headquarters: USA
Cooperation period: 6 month
Employees: 1000+
Website: NDA
Students frequently face fragmented systems when trying to manage their academic and administrative needs. This often results in inefficiencies, delays, miscommunication, and low satisfaction with student services.
To address this, our cllient decided to build the Student Concierge Portal – a one-stop digital hub for student services. Built on ServiceNow, the portal centralizes requests, automates workflows, and provides real-time status tracking to students and staff.
Fragmented systems create barriers to accessing everyday student services.
Students lack visibility into the progress of their requests.
Staff spend excessive time resolving manual tasks instead of focusing on higher-value support.
Solution Approach:
ServiceNow Integration:
Enhancements:
Design:
Knowledge Transfer:
Academic Advisor Workspace:
Workflow Automation:
Business Value Delivered:
Value for End Customers:
Value for the B2B Client:
For USA
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.