Service Catalog Localization
In collaboration with Teiva Systems, a solution has been developed that allows custom service catalogs to be localized into multiple official languages of the client, depending on the user’s profile.
Case Study
Company card
About the customer:
German multinational pharmaceutical and biotechnology company. It is one of the largest pharmaceutical companies and biomedical companies in the world
Industry: Chemical Manufacturing
Headquarters: Leverkusen, Germany
Employees: 100,000
Executive Summary
In collaboration with Teiva Systems, a solution has been developed that allows custom service catalogs to be localized into multiple official languages of the client, depending on the user’s profile.
Business Challenge
Developing an efficient mechanism for automated translations of tens of thousands of records within tight time and resource constraints, using AI technology. Additionally, creating the capability to add other languages for future localization.
Solution & Business Value
Starting from CMDB migration and actualization, we reached the goal of having common base for the rest core IT processes to move to the new platform smoothly and efficiently. At the same time, preparing documentation and training of key actors during the migration allowed to reduce the overall project timelines, positively affecting the budget.
Solution
An efficient mechanism has been established for development and testing with the involvement of domain Subject Matter Experts (SMEs) to validate translations.
Business Value
Reducing translation time through the use of AI technologies. Cutting translation costs by eliminating the need for third-party translation companies. Allowing non-English-speaking employees in various regions to use the service catalog.
Technologies and Tools
Talk with our experts
For USA
Raphael Holdermann
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Oleksii Konakhovych
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.