Junior IT Support Specialist (ServiceNow)

Description:

Join Teiva Systems and unlock the power of ServiceNow!

Teiva Systems, a ServiceNow Premier Implementation and Technology Partner, has a mission to deliver excellent products and services on ServiceNow.

We help organizations maximize productivity, reduce risks, and accelerate time-to-value. Based on ServiceNow, we automate processes in ITSM, ITAM, ITOM, ITBM, HR Management, and IoT Devise Management – all processes at one point. The critical success factors for us are long-standing technology combined with delivery expertise, flexibility, customer dedication, and respectful company culture.

We are hiring the best talents to work in Teiva Systems. We work with enterprise-level companies from the USA, UK, Switzerland, Germany, and other EU countries. Our team locations are Europe, Canada, the USA, Philippines.

We are looking for a Junior IT Support Specialist (ServiceNow) to join our Teiva Systems Team!

Requirements:

• Good English language skills to enable customer communication (written and verbal) are a must-have;
• Basic knowledge of Javascript, Client, and Server side scripting, Business rules, Script Includes, UI Actions, UI Policies, and Data Policies;
• Communication skills, Documentation skills, problem-solving ability;
• Experience in helpdesk function, and direct client interaction.

Responsibilities:

• L1 Support Engineering to end users with regards to any inquiry/ticket on ServiceNow usage;
• Provide customers an experience beyond their expectations of how the work can be simplified and improved with ServiceNow;
• Let the customers see the value in our products and services quickly by managing ServiceNow implementations and services;
• Build workflows and processes internally between clients;
• Generate great relationships with clients, and help them on all stations of dialogs.

Will be a plus:

• Good knowledge of the ServiceNow platform (ITSM, CMDB);
• Basic knowledge of ITIL: ITSM, Change Request, Problem Management.

Work conditions:

• Mon.-Fr., 8 hours per day, evening shits (3PM – 12PM, 5PM – 2AM; it`s negotiable);
• Teiva Systems is a Premier Partner of ServiceNow international company, you can be a part of a company with high-level expertise;
• Values-driven culture of smart people working together to build something great;
• Your opinion, vision, and input will be valued and make a measurable difference;
• Very cohesive leadership team with common values;
• Fun to work in and a great environment of professionals;
• Excellent opportunities for professional and career growth;
• This exciting market segment with a lot of great options in ServiceNow;
• Competitive salary for your level of professionalism;
• Opportunity to work with world leaders;
• A completely remote type of job and flexibility.