Join Hackaton Agentic AI 2025
Powered by Sequal Consultancy,
Teiva Systems, & Strat Five
Thursday, 10 July 2025
The Hague & Munich
Reflecting on 12 Years of #ServiceNow: A Journey of Growth and Evolution
It’s been over 12 years since I first saw the #ServiceNow and started my journey, and it’s been incredible to witness its growth and evolution. Back in the day, accelerators were all the rage, and every partner had at least one. Same goes for best practices – ServiceNow has its own, community members have their own, and partners and clients have their own documents.
Sometimes, discussions about which practices are the “right” ones seem to go in circles. I still remember those “Configuration vs. Customization”. But let’s not forget that these practices are based on the experiences of the last decade. And who knows what new practices will emerge in the years to come.
For those looking to gain the #knowledge and experience of the past decade without having to go through all the trial and error themselves, I recommend reading “ServiceNow Overdrive” by Ashwin Patil. It provides a solid overview of the key concepts of a clean implementation.
But don’t be afraid to step outside of the box and try something new, even if it goes against established best practices. You never know what innovative solutions you might discover!
And by the way, there’s a cute cat in the photo too 😸 #ServiceNowJourney #BestPractices
Kostya Bazanov, Managing Director, Jan 25, 2023
Eager to take the next step? Contact us today!
Latest Articles
Internal vs. External Support Models: What Works Best?
Choosing a ServiceNow support model isn't about who pushes the buttons. It's about stability, responsiveness, and confidence in the result. At the moment of failure, the user does not think about who is responsible.
read more
Low-Code, Big Impact: Building Scalable Apps Without Writing a Line of Code
The ability to program less and use more ready-made functions and elements allows you to create software modules faster and with less effort from developers. As experts state, the market for platforms on which applications can be created practically without writing software code will reach $187 billion in 5 years. Thus, ServiceNow low‑code app development has bright perspectives.
read more
Why AppGen Will Break the Old Rules of Software Development
Application Generation (AppGen) is redefining the future of software development. Powered by GenAI and low-code platforms like ServiceNow, AppGen enables business users to generate full applications using natural language prompts, contextual data, and reusable templates. This next-generation paradigm goes beyond traditional app delivery models—breaking the old triangle of time, cost, and quality. By combining AI-guided development, scalable governance, and platform-level orchestration, enterprises can accelerate innovation, reduce delivery risk, and empower citizen developers. Learn how Teiva Systems helps organizations operationalize AppGen with structured frameworks, reusable IP, and expert enablement.
read more