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Kostya Bazanov, Managing Director, Oct 16, 2025

Creating Your First AI Agent in ServiceNow

Agentic AI in ServiceNow is the solution your business needs if it wants to boost productivity and enhance its performance. Here is a quick step-by-step guide on how to build AI Agent in ServiceNow.

Kostya Bazanov, Managing Director, Oct 13, 2025

Building a Use Case from Scratch for Agentic AI in ServiceNow: Key Takeaways from Webinar

Agentic AI is proving its efficiency when it comes to ensuring autonomous workflows within the digital ecosystem of an enterprise. However, many still might wonder how to build a ServiceNow Agentic AI use case from scratch.

Kostya Bazanov, Managing Director, Oct 07, 2025

Teiva Systems at SCCON25: Excited About the Future of Public Sector Digitalization

The digital transformation of the public sector in Germany and Europe is not just a vision anymore – it is moving forward with strong momentum. With more than 23,000 participants, 500 exhibitors, and 20,000 m² of expo space, this year’s event was bigger and more vibrant than ever before.

Kostya Bazanov, Managing Director, Sep 29, 2025

From Now Assist Skill to AI Agent: Building the Foundation of Agentic AI

ServiceNow AI architecture for an AI agent is more complex, which enables it to understand intent, choose the right skills, and execute end-to-end workflows across systems with guardrails and governance in place. That’s why we can call skills building blocks for the foundation of AI Agents.

Kostya Bazanov, Managing Director, Sep 16, 2025

AI Agent: Everything You Need to Know

Agentic AI in ServiceNow is an innovative AI solution that can be considered the next stage of the generative AI evolution. The implementation of AI solutions into business workflows was inevitable, as it’s evident that these tools bring many benefits to enterprises.

Slava Trotsenko, CEO, Sep 10, 2025

AI in Action: Elevating Your Daily Workflow with ServiceNow

Many of us haven’t actually noticed how AI tools have already changed our workdays. Nonetheless, it’s important to take a closer look at them right now because this is what will help us understand their maximum capabilities and prospects.

Kostya Bazanov, Managing Director, Sep 03, 2025

Digitale Verwaltung, die wirkt: Vom Ritual zur Wirkung – mit Workflows, Daten und KI.

Wenn wir über die Digitalisierung von öffentlichen Dienstleistungen und Verwaltungen sprechen, scheitert es selten am Mangel an Tools. Die technologische Landschaft rund um sogenannte GovTech und Smart Cities ist überwältigend.

Oleksii Konakhovych, CTO, Aug 26, 2025

ServiceNow ITOM Overview: Visibility, AIOps, Cloud & Automation Roadmap

ServiceNow IT operations management (ITOM) - a set of tools and services that allows predicting issues, eliminating user impact, automating resolutions, data connection, and modern DevOps. How can you gain full control over the resources using its solutions? Find out in this ServiceNow ITOM overview.

Oleksii Konakhovych, CTO, Aug 19, 2025

ServiceNow ITSM Overview: Modules, Implementation & AI-Driven Automation

AI-powered ServiceNow ITSM is a powerful assistant that helps businesses to align IT with their goals and deliver better IT services to everyone! It’s time to take a closer look at ServiceNow ITSM and discover what makes it outstanding!

Kostya Bazanov, Managing Director, Aug 14, 2025

Critical ServiceNow Applications and How AI Transformed Them in 2025

All ServiceNow modules are currently going through the transformation intended to push ServiceNow AI & Automation in apps to a brand-new level. The goal of this transformation is to put AI to work for people and businesses with new streamlined workflows and enhance productivity.

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