How Telcos will need to boost BSS in 2023-2024

Business Support Systems (BSS) will need to be drastically modernised so Internet Service Providers (ISPs) stay competitive. Legacy BSS are outdated and cannot keep up with the rapid changes in technology and customer expectations, leading to slow business development. These systems are often inflexible, prone to security risks, and can result in customer dissatisfaction due to billing errors and service delays.

To overcome these challenges, the article suggests that telcos prioritise improvements in user interfaces, data management, process streamlining, and system integration. It advocates for the adoption of cloud-based BSS for better scalability and maintenance, the implementation of AI and automation for process efficiency, and a strong focus on cybersecurity to protect customer data.

A well-designed business support system can help ISPs

In the current competitive landscape, ISPs must offer more than reliable connectivity to excel. An effective business support system (BSS) is crucial for streamlining operations, enhancing customer service, and maintaining profitability. With a strong BSS, ISPs can refine their infrastructure, billing, customer relations, and marketing tactics, ensuring a seamless experience for customers and sustaining industry success. Essentially, a solid BSS is key for ISPs to stay pertinent and competitive.

ServiceNow Telecommunications Service Management Solution brings required benefits for telcos

By adopting ServiceNow’s advanced platform, telcos can ensure their BSS are equipped to handle the demands of the modern telecommunications landscape, leading to improved service delivery, customer satisfaction, and business growth.

ServiceNow solution for telcos

ServiceNow offers capabilities that deliver better experiences and improve efficiency​ for the telecom operations. These capabilities are seamlessly integrated into other processes across the platform. So, after adopting following, ServiceNow will help you scale with your needs.

A solid basis for upcoming trends and threats

In conclusion, the telecommunications industry stands at a crucial juncture where innovation and vigilance must go hand in hand. As AI, cloud computing, and IoT redefine the landscape, and as 5G and IoT become ubiquitous, telecom companies are encountering unprecedented opportunities for growth and advancement. However, this rapid evolution is not without its trials.

With the emergence of formidable challenges such as cybersecurity threats, the necessity for data transparency, and the urgent call for sustainability, a proactive and forward-thinking stance is imperative. Companies must not only integrate cutting-edge technologies but also strengthen their network security architectures and uphold stringent data protection standards.

Transparency in data practices will become a cornerstone of customer trust. In navigating the complex interplay of opportunities and challenges, the winners in the telecommunications arena will be those who can leverage new technologies to their advantage while simultaneously fortifying their defences and maintaining ethical stewardship of customer data. Success will hinge on the industry’s ability to adapt, secure, and innovate in a rapidly transforming digital world.

Teiva Systems is a ServiceNow Premier Partner and provides advisory, architecture, implementation, training and support services. Teiva Systems specialises in building custom applications and integrations with ServiceNow App Engine leveraging platform capabilities like common data model, security, integration layer.

Kostya Bazanov is ServiceNow Leading Architect and Technology Advisor since 2011. He acted in various roles such as technical consultant, implementer, solution architect, team lead in national and global projects and ServiceNow platform rollouts. Kostya is certified in ServiceNow ITSM, Discovery, Event Management, Application Development and other critical modules and capabilities.

Kostya Bazanov, Managing Director, Nov 22, 2023