The adoption of different solutions that help to minimize manual involvement and boost productivity is increasing from year to year. Low-code development is one of those tools that helps to cut down the task execution time by enabling app development with pre-built modules.
The ServiceNow platform is also entering this competition, meaning the ServiceNow low-code leadership is the thing to anticipate in the near future. How is this going to work out, and what should we expect from that?
First things first, we need to explain why ServiceNow’s low-code development should become a thing to consider for today’s enterprises. As we all know, low-code development is a great solution to cut down app development expenses. By using interactive drag-and-drop interfaces and tools, so-called “citizen developers” — non-IT professionals — can forget about spending their time on basic coding.
The ServiceNow platform goes further than that and offers a top-notch low-code development platform for professional developers that enables high-rate integration with numerous AI-driven solutions. This signifies a broader market shift, as the adoption of low-code development platforms for professional development is what gives an opportunity to enhance automation without sacrificing complex processes.
Forrester Wave Q2 2025 is an independent evaluation platform that aims to research the digital technology marketplace and discover the prospects of the field’s biggest vendors using a clear and criteria-based methodology.
When researching ServiceNow vs low-code competitors, Forrestor came up with the conclusion that ServiceNow is among the leaders in no-code development for professionals. Only Microsoft and OutSystems can compete with it when it comes to the strength of strategy and the strength of their current offering.
The following criteria in the current offering were taken into account:
So, why, according to Forrester’s Evaluation, is ServiceNow low-code leadership a thing we should expect in the near future? The independent evaluation marks out three reasons.
ServiceNow is focused mostly on automation of development processes with the help of an AI-driven solution. As a result, we’ve got a premium-class AppGen platform that leverages top-notch AI capabilities to vastly improve the development experience and cut down the app development time.
The idea behind this platform seems quite prosaic: developers can create applications by describing their needs and goals to the Now Assist GenAI helper in natural language. By using the natural language processing technology, the platform will administrate and customize the basic app development process.
(Image credit: ServiceNow)
Also, consider that Now Assist for Creator generates the application and associated components, including the tables, roles, access control lists (ACLs), and record producers. This helps to enhance the overall developer experience, avoiding potential pitfalls related to AI governance.
While leveraging cutting-edge AI capabilities, the ServiceNow platform does not fully rely on them. This is what helps the platform stand out from the crowd of other low-code solutions that give everything into the hands of AI without proper governance.
ServiceNow ensures enterprise-grade governance and security by combining a robust governance model with strict role-based access controls. This way, users only see and act on data relevant to their role.
Its platform is built for compliance readiness, supporting global standards like GDPR, HIPAA, and FedRAMP, while maintaining auditability and data protection. For low-code development, ServiceNow provides built-in guardrails, security scans, and policy enforcement, ensuring that even citizen developers create apps within safe and compliant boundaries.
Together, these capabilities allow organizations to innovate quickly without sacrificing trust, security, or regulatory alignment.
The ServiceNow platform can be seamlessly integrated with your ecosystem workflows and third-party systems. The integration process depends on your goals and needs. You might need to leverage its features to automate the workflows within your ITSM, HR, and CSM systems.
(Image credit: Forrester)
This integration power gives the ServiceNow low-code development platform an upper hand over those solutions that have a very narrow focus on specific systems. This approach allows businesses to enhance collaboration within the general enterprise’s digital ecosystem.
While most low-code development platforms focus on the needs of citizen developers, ServiceNow brings something to the table for both non-IT professionals and professional developers.
Citizen developers can enjoy easy-to-use interfaces and interactive tools. The platform provides access to visual builders, which makes the app development as streamlined as humanly possible. This and other guided app creation tools enable the development of basic apps for different purposes.
Professional developers, on the other hand, gain access to full-stack tools, scripting, and advanced customizations. This allows them to ensure automation of some complex deterministic processes, while retaining their full control over the whole development process.
The Forresterr Q2 2025 evaluation showcases that the low-code development marketplace is successfully leveraging the capabilities of AI-driven solutions. The leadership of the ServiceNow platform in this competition is an important milestone that marks out the future tendencies of this field.
ServiceNow’s low-code platform empowers enterprises to accelerate digital transformation by enabling both developers and non-technical staff to build apps, automate workflows, and extend services without heavy coding. This reduces development bottlenecks, cuts costs, and allows organizations to quickly adapt to changing business needs. As a result, enterprises benefit from faster innovation, better employee and customer experiences, and measurable productivity gains at scale.
All this would be quite difficult to achieve without professional guidance and constant support from Teiva Systems. Teiva Systems is a team of professionals and enthusiasts who support enterprises in maximizing ServiceNow’s low-code power by offering expert guidance, best practices, and tailored implementations. They help organizations design secure, scalable workflows, train teams to use low-code effectively, and ensure that custom apps integrate seamlessly with existing systems.
AI-driven low-code development is the future of the industry. So don’t waste this opportunity to take your enterprise to another level. By aligning business goals with ServiceNow’s capabilities, your business will unlock real value and long-term ROI from its low-code investments.
Slava Trotsenko, CEO, Oct 22, 2025
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