Building Transparent and Accountable Digital Governance for the Public Sector on ServiceNow

The ServiceNow platform helps to build transparent digital governance in the public sector through special solutions adapted for ServiceNow GRC public agencies. The goal is to modernize and optimize the provision of services, making them more accessible and efficient.

Public sector digitalization challenges

Digitalization of the public sector faces a number of challenges related to technical, organizational, legislative and financial challenges. These problems slow down the introduction of digital technologies into the public administration system.

To overcome the problems, an integrated approach is required: investments in infrastructure development, modernization of the regulatory framework, staff training and strengthening international cooperation.

Governance Topology as a foundation for trust

Governance Topology is a concept that can serve as a basis for building transparent and accountable digital governance. It involves the creation of a controlled information environment that ensures transparency of working with data, standardization of processes and ensuring security.

The purpose of the concept is to ensure that changes in digital systems are intentional, consistent with business objectives and agreed standards.

Principles on which governance topology for the ServiceNow public sector is based:

1. Transparency of working with digital assets – all stages of the data lifecycle (from creation to archiving) should be described in regulations available to employees.
2. Standardization is the unification of formats, metadata, information processing methods, and quality indicators.
3. Security and compliance with regulatory requirements – the use of access control mechanisms, encryption of confidential information, and monitoring compliance with policies.
4. Continuous improvement is a regular audit of the digital asset management system, and the adaptation of processes to changing business challenges and technologies.

Using ServiceNow GRC, Risk, and AI tools for audit transparency

To increase audit trail automation and data transparency, the ServiceNow GRC (Governance, Risk, and Compliance) solution uses tools related to risk management and compliance, as well as AI technologies. These tools help automate audit processes, identify risks, and predict potential problems, which increases the speed of decision-making and accountability in government IT.

• GRC – A cloud-based platform that integrates risk management and compliance functions into a single platform.
• Risk – This module in the ServiceNow GRC solution provides a centralized process for identifying, assessing, responding to, and continuously monitoring corporate and IT risks that may negatively affect a business.
• AI tools – AI technologies in the ServiceNow GRC solution help automate the identification of risks, predict potential problems and recommend proactive actions to eliminate them.

Full Traceability to Automate Business Processes 

The ServiceNow platform can implement automated approval workflows with full traceability by using the platform’s functions to automate business processes and integrate with external systems.

This allows enterprises to: 

• Eliminate manual steps in processing routine tasks. 
• Automate processes using tasks, notifications, and other elements. 
• Track changes and updates in real time, which is important for managing the lifecycle of requirements.

The implementation of the ServiceNow governance public sector solutions may include analysis of internal business processes, integration, ensuring uninterrupted data flow, training and resources, launch and monitoring.

Top practices for regulatory compliance with Teiva

To comply with the regulations and requirements of current legislation, it is necessary to be aware of valid details. Tevia operates in full regulatory compliance, and recommends that its clients adhere to these practices:

• Regularly monitor current requirements. Studies not only well-known compliance standards, but also EU and local laws. 
• Assessment of potential risks. This will help prioritize compliance efforts and allocate resources accordingly. 
• Develop a compliance plan, including the specific steps that the company will take to comply with the requirements. 
• Organize employee training. Thus, your staff will know the latest industry regulations and best practices in the field of security and privacy. 
• Use regulatory compliance management software to automate processes, centralize data, and track updates. 
• Conduct internal audits to assess whether the business complies with the necessary rules, and how effective the existing security and compliance strategy is.

In implementing digital governance projects in the public sector, ServiceNow cooperates with companies who help optimize processes and service models, including Tevia. With us, you will be able to use the latest developments of the ServiceNow in accordance with the requirements of control and security.

Kostya Bazanov, Managing Director, Dec 09, 2025