FedRAMP-Ready Workforce Compliance on ServiceNow

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Case Study

Workforce Compliance Application on ServiceNow

A secure, FedRAMP-aligned ServiceNow application that automates workforce qualification tracking, accelerates ATO-free deployment, and enables government agencies to manage certifications and compliance at scale.

Company card

About the customer:

The client is a U.S.-based technology company providing cybersecurity workforce management and compliance tools to government and private-sector organizations. Their flagship platform helps agencies align with federal cyber workforce standards by tracking certifications, skills, and qualifications across thousands of employees and contractors.

Industry: Government, Defense

Headquarters: North America

Cooperation period: March 2023 – July 2023

Employees: ~500

Website: NDA

Executive Summary

The company partnered with Teiva Systems to build a ServiceNow-based application for workforce qualification and compliance.

The goal was to deliver a FedRAMP-authorized, easily deployable, and cost-effective product for public-sector clients.
By leveraging ServiceNow’s secure ecosystem, the new application drastically reduced onboarding time, simplified procurement, and automated key compliance processes for organizations managing large cybersecurity teams.

Business Challenge

Government agencies faced significant barriers in adopting the standalone web version of the client’s workforce management tool:

Lengthy procurement and Authority-to-Operate (ATO) cycles.
High deployment costs due to strict IL4 / CUI security requirements.
Limited scalability for smaller agencies.
Manual tracking of workforce compliance and certifications.

The client needed a ServiceNow-native product that could integrate seamlessly into existing government infrastructure, reduce time to deploy, and align with DoD cybersecurity management directives.

Solution & Business Value

Teiva Systems collaborated with the client’s product and architecture teams to design, develop, and publish a new Workforce Compliance App on the ServiceNow Store.

FedRAMP-compliant architecture:

Leveraging ServiceNow’s built-in authorization to eliminate separate ATO processes.

Automated compliance tracking:

Integration with DoD workforce qualification standards.

Dynamic dashboards:

Real-time visibility into certification status, workforce readiness, and training progress.

Email automation:

Notifications and reminders to maintain compliance visibility.

Rapid deployment model:

Reducing installation and onboarding time by more than 50%.

Business Outcomes:

Reduced time-to-market for federal clients.
Simplified procurement through standardized ServiceNow licensing.
Lower total cost of ownership compared to legacy implementations.
Enhanced scalability for both small and large agencies.
Improved compliance accuracy and transparency across all roles.

Value for End Customers:

Faster access to compliance tools via the existing ServiceNow environment.
Improved oversight of workforce readiness.
Real-time reporting for audits and federal reviews.

Value for the B2B Client:

Expanded product reach within government and defense sectors.
Streamlined go-to-market through the ServiceNow ecosystem.
Strengthened brand presence among FedRAMP-authorized solutions.
Foundation for future AI-driven talent analytics and training recommendations.

Use Cases Covered by the Application

Workforce qualification tracking aligned to DoD directives.

Role management and certification gap analysis.

Real-time dashboards and compliance analytics.

ServiceNow Store-ready deployment and upgrade automation.

Customer onboarding and self-service knowledge base.

Technologies and Tools

Talk with our experts

For USA

Raphael Holdermann

Co-founder & Chief Customer Officer at Teiva Systems USA

Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.

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Dach region (Germany, Switzerland & Austria)

Kostya Bazanov

Co-Founder & Director at Teiva Systems Germany

Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.

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Other countries

Oleksii Konakhovych

Co-Founder & CTO at Teiva Systems

Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.

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