Saifr Entity Risk Intelligence (SERI) Agent
Safeguard your business with AI-powered entity risk intelligence that’s more accurate, more efficient, and more actionable
Case Study
Company card
About the customer:
Company that builds AI-powered compliance tools for financial institutions. Their mission: help firms create compliant, on-brand communications faster – reducing delays in marketing and compliance processes.
Industry: Regulatory Technology / Financial Services
Headquarters: EU & North America
Cooperation period: 5 month
Employees: +150
Website: N/A
Executive Summary
The application is a ServiceNow solution that automates risk and compliance screening during onboarding and across the customer lifecycle. It integrates with external screening engines to analyze due diligence data, display results, and route alerts through workflows. Playbooks and custom services support onboarding, while continuous monitoring ensures ongoing compliance. Alerts are managed through structured case workflows with escalation, decision-making, and full audit history. Entity profiles control monitoring, and landing pages in Financial Services and FSO Workspaces provide visibility into KPIs, results, and assessments.
Business Challenge
Strengthen and scale entity risk intelligence programs with real-time adverse media screening and sanctions monitoring alerts
- Monitor customer and vendor populations continuously
- Reduce false positives to avoid unmanageable backlogs
- Get early warning of potential changes in entity risk profiles
- Protect the organization with extensive coverage from across the internet, threat/risk lists, and sources that are constantly growing and evolving
Solution & Business Value
The solution helps financial institutions automate customer risk and compliance screening during onboarding and throughout the lifecycle. Integrated with ServiceNow’s FSO workflows and powered by continuous monitoring, it enables proactive risk detection by re-screening entities and quickly escalating alerts. Key capabilities include dedicated onboarding playbooks, landing pages with KPIs and monitoring insights, structured case management for alerts, entity profile management, bulk screening for large imports, and customizable dashboards and reporting for comprehensive visibility.
Value for End Customers:
- Automated screening within onboarding playbooks – less manual work.
- Structured alert cases with clear actions (Approve, Deny, Escalate).
- Continuous Monitoring of Consumers, Accounts, and Contacts.
- Dashboards showing alerts, escalations, and KPIs for prioritization.
- Full audit trails of dispositions and escalations for compliance.
- Scalable async processing so analysts can focus on investigation, not data load.
Value for the B2B Client:
- Certified ServiceNow Store app – secure, upgrade-safe, and trusted.
- Native integration with ServiceNow FSO – no heavy integration needed.
- Supports both B2C (consumers) and B2B (accounts, contacts).
- Scalable for millions of records with async, queue-based processing.
- OOTB playbooks and dashboards with flexibility for customization.
- Reduced compliance risk and cost-to-serve through automation and monitoring.
Use Cases Covered by the Application
Onboarding Initiation:
RMs start Consumer, Account, or Contact onboarding using playbooks.
Automated Screening:
KYC screening triggered during due diligence with Saifr integration.
Results & Alerts:
Screening results stored; alerts routed to AML Review and Escalation teams.
Decision Making:
Final onboarding decision made by AML Escalation Officer.
Continuous Monitoring:
Entities automatically re-screened, generating CM cases with workflows.
CM Control:
Enable/disable monitoring directly from the Entity Profile record.
Bulk Screening:
Batch screening of existing entities with asynchronous processing.
Dashboards & Landing Pages:
KPIs, alerts, and monitoring results consolidated for quick insights.
Embedded Due Diligence:
SaifrScreen embedded across FSO workflows for consistent compliance.
Talk with our experts
For USA
Raphael Holdermann
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Oleksii Konakhovych
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.