Case Study
Application is designed to enhance safety compliance and efficiency in industrial environments by automating isolation and de-isolation processes within ServiceNow. The solution ensures that equipment is properly locked and tagged before maintenance, preventing unauthorized access and accidental energy releases.
An AI-powered ServiceNow-native platform optimizing safety-critical workflows – such as Lockout/Tagout by delivering intelligent, mobile-enabled operational control and real-time visibility into high-risk processes.
Industry: Enterprise Software · Operational Risk / Control of Work
Headquarters: Boston, Massachusetts
Cooperation period: 08.2024 – 12.2024
Employees: 50+
Website: NDA
To strengthen safety and compliance in industrial operations, Teiva Systems developed a ServiceNow-native application that automates the Lockout/Tagout process—ensuring that equipment is properly isolated before maintenance. The solution leverages AI-driven guidance, QR-based asset identification, and offline mobile functionality to enhance field safety, accuracy, and operational control.
The solution to be developed had to offer robust mobile usability under difficult field conditions (e.g., without network coverage), maximum traceability, and valid status tracking for maintenance measures. Furthermore, integration with existing systems and certification for the ServiceNow Store were required. Complex stakeholder structures and high usability and data security requirements increased the implementation challenges.
In the initial scoping phase, relevant work processes were identified through interviews with specialist staff and field staff. Based on these requirements, the team developed a modular, platform-compliant scoped application based on ServiceNow with a separate mobile architecture.
Implementation was carried out using an agile (SCRUM) approach in two-week sprints with review workshops. A special feature was the implementation of a QR code component that enables unique identification of valves and devices in the field. Another key application feature was implementation of an AI agent that can read floor plan documentation and provide detailed safety instructions for a particular lock-out/tag-out case. The application supports offline functionality via the ServiceNow Mobile App.
The integration included:
The application has been prepared for publication in the ServiceNow Store and successfully certified.
Knowledge transfer was achieved through structured online training, a comprehensive admin manual, training videos, and handover workshops. Regular sessions and documented configuration instructions enabled the client to independently manage operation and further development in the future.
For USA
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.