Case Study
A conversational AI agent that delivers instant, accurate, and personalized answers 24/7, reducing costly human support and enabling universities to handle high inquiry volumes while improving the student experience.
U.S.-based EdTech innovator focused on transforming the higher education experience through Agentic AI solutions. The company helps universities and colleges deliver streamlined, automated, and personalized services for students, staff, and administrators by integrating AI into existing campus systems such as ServiceNow.
Industry: Higher Education / EdTech
Headquarters: USA
Cooperation period: 6 month
Employees: 1000+
Website: NDA
Universities often struggle with thousands of repetitive inquiries from prospective students, especially outside of working hours. Traditional human support is costly and inconsistent, while static websites fail to meet student expectations for instant, accurate answers.
To address this, our client partnered with us to build “Ask me,” a conversational AI agent designed to provide prospective students with timely, accurate, and institution-specific responses 24/7.
Ensure prospective students receive consistent, accurate answers around the clock.
Scale outreach without adding staff.
Reduce the workload on admissions and student support teams.
Solution Approach:
Conversational AI Deployment:
Knowledge Transfer:
User-Centric Design:
ServiceNow Integration:
Architecture:
Business Value Delivered:
Value foValue for End Customers:
Value for the B2B Client:
For USA
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.