Mastering Tool Selection for Long-Term Success

Are you facing the challenge of selecting a tool, a product, or modules of a platform like #ServiceNow for you or your team to use for an extended period of time? You want to avoid disappointing your team and leadership with poor results and having to repeat the task shortly after.

As part of my advisory role, I consult clients on how to assess the current situation and desired state so you can do a solution selection with a system.

There is no one “typical” approach to evaluate a product and to select a vendor. However, here are some general steps that I often follow:

– Define the problem or need that a solution / tool / platform is intended to address. This is probably the most crucial. This might involve gathering input from relevant stakeholders, such as employees who will be using the tool, or conducting a needs assessment

– Identify potential solutions like ITSM, CSM, FSM, or a Custom App and vendors to deliver

– Create a shortlist of potential solutions and vendors by comparing the features and capabilities, costs and any potential limitations and run an evaluation of the shortlisted solution and vendors (and don’t forget to involve and ask you stakeholders and especially fulfillers and end users)

– Finally, select the tool and vendor based on results of the evaluation process, as well as considering other factors such as the vendor’s reputation, customer support, and long-term viability

Now, the fun will begin and you start the implementation of the solution, hopefully ServiceNow, and rolling it out. Enjoy the ride!

How do you approach tool selection?

#assessment #tender #selection #approach

Kostya Bazanov, Managing Director, Feb 14, 2023